Mortimers Estate Agents - Sales

5 & 7 Castle Street
Clitheroe
Lancashire
BB7 2BT

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating Mortimers Estate Agents - Sales 9/100
15 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
 9 /10 Overall Rating 9.0/10
Based on 15 reviews since 2005
 
 
 
Professional 8.8/10 Professional Rating 8.8
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9/10 Friendly Rating 9.0
The staff are friendly and give clear and helpful information
 
Helpful 8.9/10 Helpful Rating 8.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The firm of Mortimer could not be faulted. They sold my mother-in laws property for her and on her sad departure sold this property with the same professionalism shown in the past."   more
 
" Excellent service all round."   more
 
" Ina Lloyd and WS team were absolutely superb from initial engagement, to merging a simultaneous sale/ purchase on our behalf. It is very rare to find someone as responsive and professional as Ian."   more
 
" I was completely satisfied with the way Martimers handled the selling of my property."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 88%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 80%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 80%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
helpful 2
professional 2
property 2
service 2
‘scary 1
£8000 1
absolutely 1
behalf 1
budge 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Jun 2014
Recommended by customer in BB7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace
 
 
 
 
 

Review 26 Jun 2014
Recommended by customer in BB7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House detached in a very popular village. Spacious throughout with larger than average garden.
 

"The firm of Mortimer could not be faulted. They sold my mother-in laws property for her and on her sad departure sold this property with the same professionalism shown in the past."
 
 
 
 
 
 

Review 26 Jun 2014
Recommended by customer in BB7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sale: 10 yr old, 5 bed detached on rural housing development. Purchase: bespoke new build property. Sale 535000.
 

"Ina Lloyd and WS team were absolutely superb from initial engagement, to merging a simultaneous sale/ purchase on our behalf. It is very rare to find someone as responsive and professional as Ian."
 
 
 
 
 
 

Review 26 Jun 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Town centre premises.
 

"Excellent service all round."
 
 
 
 
 
 

Review 25 Jun 2014
Recommended by customer in BB6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached in a village in the Ribble valley.
 
 
 
 
 

Review 24 Jun 2014
Recommended by customer in BB7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A family detached house on the outskirts of a village four/five bedrooms, lounge, study, garden room, kitchen and utility rooms. Vans on the surrounding countryside, front and back large garden.
 

"I was completely satisfied with the way Martimers handled the selling of my property."
 
 
 
 
 
 

Review 23 Jun 2014
Recommended by customer in BB7
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
detached 4 bed house with garden and garage in clitheroe

"service was efficent and effective"
 
 

22 Denbigh Drive, Clitheroe
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 5 Jun 2005
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Good"
 
 
 
 
 
 

Review 23 May 2005
Not Recommended by customer in BB7
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 2/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Not very happy as they seemed to tell us someone had put in a higher offer and clearly there was no such person. So ended £8,000 over our budge later vendor dropped this amount."
 
 
 
 
 
 

Review 23 May 2005
Recommended by customer in BB12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I felt my interests were looked after at all times, in a professional & friendly manner."
 
 
 
 
 
 

Review 23 May 2005
Recommended by customer in BB6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent"
 
 
 
 
 
 

Review 18 May 2005
Recommended by customer in BB6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very helpful very efficient"
 
 
 
 
 
 

Review 18 May 2005
Recommended by customer in BB7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 17 May 2005
Recommended by customer in BB7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Can only say that they went beyond the call of duty to make contact with others in the chain to clarify the situation and to keep us fully informed during some ‘scary moments’."
 
 
 
 
 
 

Review 16 May 2005
Recommended by customer in BB6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 

"Office staff generally very helpful and always kept me up to date with developments"
 
 
 
 
 
 
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