Hannells Estate Agents - Sales

502 Duffield Road, Allestree
Derby
Derbyshire
DE22 2DL

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Hannells Estate Agents - Sales 9.9/100
8 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 8 reviews since 2014
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very helpful friendly professional staff, we were very happy form start to finish of selling our property Jackie Robinson who valued our house was very helpful in helping us make our decision who to s...."   more
 
" Hannells came recommended from a friend. First I bought through Hannells and was more that satisfied with how the purchase went through and how polite but friendly all the staff were, especially Jenn...."   more
 
" This is a lovely house, in a much sort after location. The primary school 3 mins walk away. Having lived at this house for 30 years the only reason I have to move away is age! Mine not the house. I ca...."   more
 
" A professional firm of estate agents who confidently handled our purchase. Hannells kept us informed and updated throughout the process. We had a few problems after completion which Angie and the ...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 33%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 33%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Angie 3
finish 2
friendly 3
Hannells 3
happy 2
helped 2
helpful 2
informed 3
pleased 2
process 2
professional 2
property 3
purchase 2
recommended 2
sell 3
selling 2
valued 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Aug 2014
Recommended by customer in DE1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1900 terraced. Derby city centre
 
 
 
 
 

Review 10 Aug 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end terrace – modern North Derby.
 
 
 
 
 

Review 3 Aug 2014
Recommended by customer in DE22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house, Derby.
 

"Very helpful friendly professional staff, we were very happy form start to finish of selling our property Jackie Robinson who valued our house was very helpful in helping us make our decision who to sell with. Angie Taylor who helped us sell kept us informed all the way. Michelle Brown after sales kept us informed from start to finish. The only thing we weren’t pleased with were fishers solicitors."
 
 
 
 
 
 

Review 27 Jul 2014
Recommended by customer in DE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house,good size garden Darley Abbey. close to primary school, and the A6 Duffiield Road. also Park Farm shops.

"Hannells came recommended from a friend.
First I bought through Hannells and was more that satisfied with how the purchase went through and how polite but friendly all the staff were, especially Jenny.
It made sense to sell my property with Hannells and I was not disappointed.
Angie at your Duffield Road Branch was a real Gem. Nothing was too much trouble, and she always went that extra mile to reassure me that everything would be ok. and it always was. This was my first move on my own, and she made it possible.
So thank you Angie xx"
 
 

Valued Client
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Angie and Jenny
 
 
 

Review 24 Jul 2014
Recommended by customer in DE22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 1950's in nice area.
 
 
 
 
 

Review 24 Jul 2014
Recommended by customer in DE22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached house. 1 x bathroom/shower over bath, toilet. Garage & office or work room extension, built on to side of garage, own door. Last property in small Cul-de-Sac, with pathway leading to Cluffield Rd into A6. Summer house is only 3 years old. Carpeted plus drapes to inside walls.
 

"This is a lovely house, in a much sort after location. The primary school 3 mins walk away. Having lived at this house for 30 years the only reason I have to move away is age! Mine not the house. I can no longer manage the stairs. It has been such a happy house and who-ever takes it over from me "lucky you". Easy access to buses to Derby, or Matlock & Belper every 15 mins. Beautiful parks, which includes Darley Abbey Park which includes concert in the parks during September."
 
 
 
 
 
 

Review 20 Jul 2014
Recommended by customer in DE22
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom terraced house, Derby

"A professional firm of estate agents who confidently handled our purchase. Hannells kept us informed and updated throughout the process.

We had a few problems after completion which Angie and the staff at Allestree helped us resolve. This support at a stressful time was much appreciated."
 
 
Team:
Angie, Michelle
 
 
 

Review 18 Jul 2014
Recommended by customer in DE21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house close to derby city centre

"My husband and myself were very pleased from start to finish of the selling process, when the property was first valued the ladies that came were very friendly and helpful and gave us alot of information for if we decided to use hannells ( which we did!!) once the house was on the market we were kept upto date everytime somebody wanted to view the property and it aas nice that hannells themselfs would show perspective buyers around as it would of made us feel uncomfortable to do it ourselfs! Once a buyer had been found ( it didnt take long!) we were kept informed of what would happen next, we received a letter telling us the agreed selling price, the aftersales team were excellent aswell, letting us no every week the progress of the sale, the only downside to this experience was using the solicitor recommended by hannells (fishers solicitors) as they were slow with everything that they did, all in all the staff we dealt with were friendly proffesional people and we use hannells again should we wish to sell or buy another property"
 
 

Valued Client
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jackie robinson, angie taylor, michelle brown
 
 
 
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