Ourhouse Scoffield Stone - Sales

11 The Square, Mickleover
Derby
Derbyshire
DE3 0DD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Ourhouse Scoffield Stone - Sales 9.8/100
39 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 39 reviews since 2010
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The experience of dealing with Scoffield Stone was a pleasure from start to finish. I found the staff wholly professional throughout and the process of selling the property was made very easy as a res...."   more
 
" Very helpful in all aspects, friendly advice , over and above service. Clearly explained the process."   more
 
" I have rented and sold a property through Our House Scoffield Stone. The service has been highly professional from start to finish. They go above and beyond to meet their customers needs, offering adv...."   more
 
" Jackie was very knowledgeable, professional, friendly and approachable whilst marketing my property for sale. She was very efficient and answered any queries I had quickly. I would recommend Jacki...."   more
 
About Us

At OURHOUSE SCOFFIELD STONE our aim is to provide a first class customer experience for selling or letting your property and we believe that ultimately our service that will bring clients back to us, time and time again along with our competitive commission fees.

Since its inception the business has proven a real success story and this is something that we are very proud of. We believe, above all, that the experience, professionalism and enthusiasm of our staff keeps us ahead of our competition and maintains the best possible customer experience for all our clients.

Scoffield Stone is a trading name of ourhouse managed by our head office in Mickleover. The same staff work across both branches with our state of the art systems which ensures continuity for all our clients.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 93%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 91%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
amazing 2
answered 2
aspects 3
best 3
calls 2
certainly 2
communication 2
consider 2
dealing 2
definitely 2
delighted 2
easier 2
efficient 3
emails 2
estate 3
Excellent 6
explained 2
extremely 4
finish 2
friendly 12
friends 3
fully 2
future 3
good 2
great 3
happy 3
help 4
helpful 8
Jackie 3
looking 3
market 5
Mickleover 3
Ourhouse 7
particularly 4
pleasure 3
polite 3
process 6
professional 13
property 12
quick 3
really 3
recommend 12
sale 6
sell 5
selling 6
service 16
sold 4
team 8
thank 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Sep 2018
Recommended by customer in DE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930s semi detached house in Derby

"The experience of dealing with Scoffield Stone was a pleasure from start to finish. I found the staff wholly professional throughout and the process of selling the property was made very easy as a result."
 
 
Team:
Jacqueline Byrd and team
 
 
 

Review 16 Aug 2018
Recommended by customer in DE22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom Bungalow allestree.

"Very helpful in all aspects, friendly advice , over and above service. Clearly explained the process."
 
 
Team:
Jackie and Paul
 
 
 

Review 2 Aug 2018
Recommended by customer in De65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property was located in Hilton, Derby. 2 bed townhouse

"I have rented and sold a property through Our House Scoffield Stone. The service has been highly professional from start to finish. They go above and beyond to meet their customers needs, offering advice throughout. They have always answered my calls and responded to emails promptly which creates a seamless and effective service. I would highly recommend them."
 
 
Team:
Paul and Victoria
 
 
 

Review 2 Aug 2018
Recommended by customer in DE22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached, two bedroom house in Mackworth, Derby.

"Jackie was very knowledgeable, professional, friendly and approachable whilst marketing my property for sale. She was very efficient and answered any queries I had quickly.

I would recommend Jackie to anyone looking to sell their property."
 
 
Team:
Jacqueline Byrd
 
 
 

Review 9 Jul 2017
Recommended by customer in DE24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
three bed semi

"paul came to see us at our home , explained everything we needed to know.
told us there cost which was more than reasonable , did a great portfolio
sold the property within seven days , what more can you say apart from fantastic company. all the staff bent over backwards to help would use them again if needed. and would recommend them to all friends and family.
thank you again,
martin and debbie."
 
 
 
 

Review 28 Jun 2017
Recommended by customer in DE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930s, 3 bed semi in the heart of Mickleover village. New kitchen and bathroom. Very large, established garden.

"An absolute pleasure. Ourhouse were very professional, courteous and willing to go the extra mile. Selling our home through them was simple, quick and efficient, unlike the purchase of our new home which was on the market with a different estate agent, an agent that could learn a lot from all the team at Ourhouse."
 
 
Team:
Jacqueline Byrd
 
 
 

Review 28 Jun 2017
Recommended by customer in DE23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House, Derby

"Excellent."
 
 
Team:
Jackie, Paul, Vicky, Rebecca
 
 
 

Review 28 Jun 2017
Recommended by customer in DE21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom Semi-Detatched in Spondon

"Thoroughly professional and complete service from a small team. Ever responsive and very helpful through the entire process, shows the value of a fully managed sale.

Wouldn't hesitate to recommend to anyone looking to buy, sell or let a property."
 
 
Team:
Jacqueline, Victoria and Paul
 
 
 

Review 28 Jun 2017
Recommended by customer in DE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced House - Mickleover - Derby

"I HAD AN EXCELLENT SERVICE FOR 6 YEARS"
 
 
Team:
Paul, Jaqueline, Vicky
 
 
 

Review 28 Jun 2017
Recommended by customer in DE65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 story terraced house

"Extremely professional service. All staff very knowledgeable and helpful, they listened to our problems during the house move and went above and beyond in helping to solve any problems.
Even in times of stress they was always polite.
Always rang back when they said they would.
Catherine was amazing, really nice.
Would not hesitate to use again and indeed recommend."
 
 
Team:
Catherine
 
 
 

Review 14 Oct 2016
Recommended by customer in DE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house, Mickleover

"I have been delighted with the service I have received from Our House! They are polite, friendly and welcoming, and keep you fully informed of how things are proceeding. Nothing is too much trouble and the fact that I felt treated as a human being with feelings rather than just 'a sale' meant so much to me. I would recommend Our House to everyone :) Thank you so much!"
 
 
Team:
Jackie
 
 
 

Review 3 Oct 2016
Recommended by customer in DE65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached house in Hilton, Derby

"ourhouse is a very professional and friendly letting and estate agent. We used them for renting our house and then selling it. The whole team were excellent in customer service, communication and advice. They are very honest and give excellent feedback and information. We would recommend them both for rental and selling.

Special thanks to Paul, Jacqueline and Victoria for looking after us so well."
 
 
Team:
Paul Morris, Jacqueline Byrd, Victoria Hallam
 
 
 

Review 13 Aug 2016
Recommended by customer in De3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detatched house in mickleover

"Professional service with quick responses to questions and emails, offered local solicitors etc. But we're not pushy about it. Would recommend and consider when selling."
 
 
Team:
Jacqueline Byrd, Victoria Hallam
 
 
 

Review 13 Aug 2016
Recommended by customer in de15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
detached bungalow

"Very happy with all aspects of the service.
Have recommendedthe company to friends and collaegues"
 
 
Team:
Jacqui
 
 
 

Review 12 Aug 2016
Recommended by customer in DE3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi de3 9

"Chose Our House in the first place because Jackie was warm and friendly and I felt confident I would be feel very comfortable dealing/working with her.. Very happy with the service. Their advice was good and they kept us well informed throughout. Staff were very friendly."
 
 
Team:
Jackie
 
 
 

Review 12 Aug 2016
Recommended by customer in DE65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house, Hilton, deebyshire

"The whole team at OH Mickleover are amazing. Being able to be professional yet friendly is hard to achieve.. Yet they did it. Nothing was too much.

I'd definitely use their services again.. Our buying process was made so much easier because of their attention to detail. Should we move in the future, OH will be the team that market our property!!

Well done!!!!

"
 
 
Team:
Jackie
 
 
 

Review 15 Apr 2016
Recommended by customer in DE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached Mickleover

"Our House provided us with a professional service and were always happy to help. Most noticeable is the friendly service."
 
 
Team:
Jacquiline
 
 
 

Review 25 Mar 2016
Recommended by customer in DE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house, Mickleover

"The service was second to none and very proffesional. This is the first time I have sold a property through OH but would certainly use them again."
 
 
 
 

Review 24 Mar 2016
Recommended by customer in de39
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 beds, double garage, Detached house, Mickleover

"All staff very friendly, professional and efficient.
I was particularly impressed with the negotiations between OurHouse and the buyers."
 
 
Team:
Paul Morris, Jacqueline Byrd
 
 
 

Review 24 Mar 2016
Recommended by customer in DE7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom detached bungalow, West Hallam, Derbyshire

"Just a quick note to thank you for your efforts on mum's behalf during the letting, marketing and selling of mum's bungalow. For almost 5 years you have looked after the property in a way which has fulfilled all your contracted terms, but done so in a way which has made me feel i was dealing with friends rather than simply 'an agency'. It really has been a pleasure doing business with you.
All the best for your continued success."
 
 
Team:
Jackie, Paul & Vicky
 
 
 
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