TW Gaze - Sales

10 Market Hill
Diss
Norfolk
IP22 4WJ

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating TW Gaze - Sales 9.3/100
581 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 581 reviews since 2007
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Had to chase for contact with buyers and calls were often not returned by gaze which let them down."   more
 
" T.W Gaze and Miller Evane were both very helpful and certainly went the extra mile to assist me."   more
 
" Very happy with the service"   more
 
" TW Gaze was the right choice for us. I found them very easy to work with and I'm very satisfied with the service. Well work the commission!"   more
 
About Us

Mike Sarson talks about Referenceline and The Property Ombudsman TSI Approved Code
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 63%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 76%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 51%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 72%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 95%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 6
accepted 16
acted 8
advice 11
answer 9
auction 6
behalf 6
Bought 6
business 8
buyer 7
buyers 18
buying 7
calls 8
Carol 18
class 8
communication 20
contact 10
courteous 7
dealings 6
difficult 14
efficient 20
estate 22
Excellent 59
extremely 15
Friendly 40
gaze 55
Good 56
Great 13
happy 23
help 13
helpful 80
informed 16
market 18
offer 23
pleased 19
process 23
professional 60
property 58
purchase 14
questions 16
received 12
recommend 13
sale 54
selling 14
service 98
Sold 16
team 22
Thank 17
TW 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jan 2020
Not Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached country house in small village.
 

"Had to chase for contact with buyers and calls were often not returned by gaze which let them down."
 
 
 
 
 
 

Review 19 Dec 2019
Recommended by customer in IP21
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1970's Detached four bedroom house with separate garage built in a Georgian style and within a village setting.
 
 
 
Team:
Rowena Alison Kate
 
 
 

Review 10 Dec 2019
Recommended by customer in SY3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
East Anglia small 17 century.
 

"T.W Gaze and Miller Evane were both very helpful and certainly went the extra mile to assist me."
 
 
 
 
Team:
Alison
 
 
 

Review 2 Dec 2019
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very happy with the service"
 
 
 
 
Team:
Rowena
 
 
 

Review 21 Nov 2019
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed three bedroom house in central diss.
 

"TW Gaze was the right choice for us. I found them very easy to work with and I'm very satisfied with the service. Well work the commission!"
 
 
 
 
Team:
Rowena Youngson Kate Horan
 
 
 

Review 19 Nov 2019
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed that ched cottage in rival location.
 

"Everything about the company was excellent. We felt as though we were their only customer!
Their reputation goes before them and they lived up to it and move. "
 
 
 
 
Team:
Rowena Kate
 
 
 

Review 21 Oct 2019
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent estate agents very helpful and kept us up to date. "
 
 
 
 
Team:
Rowena Carol
 
 
 

Review 15 Oct 2019
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
16th/17th century house - 6 bedrooms former public house in a desirable village location.
 

"Good, professional service throughout our purchase. Great communication via letter and email. No hesitation in recommending. "
 
 
 
 
Team:
Alison
 
 
 

Review 10 Oct 2019
Recommended by customer in IP21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in small village.
 
 
 
 
 

Review 18 Sep 2019
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet bungalow. Originally 3 bed now 2 bed and dining room.
10 mins from train station and town center lovely garden.
 
 
 
 
 

Review 9 Sep 2019
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1750 cottage Norfolk. Renovated to a high standard.
 

"Carol at TW Gaze and Mike Sarson were exceptionally helpful, informative and professional "
 
 
 
 
 
 

Review 6 Sep 2019
Recommended by customer in IP23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced cottage.
 

"Very helpful during and after the purchase. "
 
 
 
 
 
 

Review 4 Sep 2019
Recommended by customer in IP21
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
500 year old suffolk long house. Grade 2 listed.
 
 
 
Team:
Mike Sarson Carol Berry
 
 
 

Review 27 Aug 2019
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached Diss, Norfolk
 

"Excellent and friendly service which contributed to a smooth purchase. "
 
 
 
 
Team:
Alison Shailes Kate Horan
 
 
 

Review 19 Aug 2019
Recommended by customer in IP20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Harleston, in need of repair
Good location.
 
 
 
Team:
Kate Carol
 
 
 

Review 2 Aug 2019
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sale of building plot. Waveny valley location.
 

"Most helpful advice provided from outset and throughout the sale process
Thank you. "
 
 
 
 
Team:
Mike Sarson
 
 
 

Review 22 Jul 2019
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed thatched cottage and gardens in quiet village Grade II listed in need of renovation.
 

"Valued at twice the above price for probate. Failed to sell at auction twice. Agent perhaps overly optimistic about state of local property market or not in touch with market trends. "
 
 
 
 
 
 

Review 22 Jul 2019
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in town. All modernised 3 bedrooms en-suite, bathroom, kitchen, utility, lounge, dinning room and garage.
 

"If we were very selling again, we would always use this agent again. And would recommend to anybody who said they were thinking of selling. They were all singing out of the same ryme book well done team. And made things very easy, and uncomplicated, and stress free. "
 
 
 
 
Team:
Carol Alison Rowena
 
 
 

Review 17 Jul 2019
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached rural.
 
 
 
 
 

Review 15 Jul 2019
Recommended by customer in IG7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Located in small rural village. Property had formerly been a commercial and domestic premises. Plenty of potential but plenty of work.
 

"Acknowledge difficult time for marketing properties accepted limited market as it was a 'project'"
 
 
 
 
 
 
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