Colebrook Sturrock - Sales

3 High Street, St. Margarets-at-Cliffe
Dover
Kent
CT15 6AT

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating Colebrook Sturrock - Sales 9.5/100
73 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 73 reviews since 2008
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The agents could not have been less helpful if they had tried. 1. When we asked to see the property they were too busy, so we went to see the owners direct. 2. Throughout the sale process we had no ...."   more
 
" It was for less stressful than it could have been both Tody and Vicky went out of their way to help with the sale."   more
 
" Good service"   more
 
" These questions are a bit ambiguous and tricky to answer with just a tick."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 79%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 71%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 81%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 68%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

approachable 3
brilliant 3
buyers 3
chain 3
Cliffe 2
Colebrook 10
Colebrooks 2
contact 3
difficult 4
efficient 2
estate 5
Excellent 10
Extremely 2
fantastic 2
fault 2
friendly 7
Good 5
great 2
happy 5
help 2
helpful 14
Highly 7
informed 6
just 2
keeping 4
local 2
looking 2
lost 2
Margarets 2
market 3
meet 2
members 2
Negotiated 2
offer 2
pleasant 2
process 5
professional 15
property 8
recommend 3
recommended 4
sale 7
service 12
smith 3
sold 3
Sturrock 9
supportive 3
team 6
Thank 3
Vicky 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 4 3 2 1

Budget:  


Review 6 Sep 2021
Not Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 0/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4-bedroomed thatched cottage in a small village.
 

"The agents could not have been less helpful if they had tried.
1. When we asked to see the property they were too busy, so we went to see the owners direct.
2. Throughout the sale process we had no calls from them.
3. When I asked to meet to deliver the keys they were too busy."
 
 
 
 
 
 

Review 26 Aug 2021
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi terraced 3-bed property seaside location.
 

"It was for less stressful than it could have been both Tody and Vicky went out of their way to help with the sale."
 
 
 
 
Team:
Toby Caulfield Vicky Smith
 
 
 

Review 13 Aug 2021
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flint semi-detached cottage close to the sea
 

"Good service"
 
 
 
 
Team:
Debbie Mortimer
 
 
 

Review 30 Mar 2021
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Old rural, empty, camp in kent. Grade 2 listed.
 

"These questions are a bit ambiguous and tricky to answer with just a tick."
 
 
 
 
Team:
Toby Cavfield
 
 
 

Review 29 Mar 2021
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House by the sea.
 

"I was very happy with the service provided. It was prompt, efficient, friendly, and courteous."
 
 
 
 
Team:
Toby Vicky
 
 
 

Review 23 Mar 2021
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5-bedroom townhouse converted from part of 1905 convent in the 1970's. Views of Ramsgate and Pegwell Bay from large balcony. Comprises house and a one-bedroom flat.
 

"Downsizing because of age and too many stairs!!
The St Margarets-at-Cliffe team were brilliant. Negotiated a good price and kept us well informed.
"
 
 
 
 
Team:
Toby Vicky Debbie
 
 
 

Review 23 Mar 2021
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bedroom detached house built c 1990. Well-equipped kitchen and bathroom (one ensuite).
 

"The St Margaret's-at- Cliffe team were brilliant. Negotiated an agreeable price and kept us informed of all develpments."
 
 
 
 
Team:
Toby Caulfield Vicky Debbie
 
 
 

Review 1 Oct 2020
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large two bedroom bungalow in East Studdal NR.Dover.
 

"Transaction went very well-no problems encountered."
 
 
 
 
Team:
Toby Vicky
 
 
 

Review 16 Jan 2020
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached property 1st street Margarets Bay, Dover
 

"The estate agent was very helpful and straightforward to deal with. "
 
 
 
 
Team:
Vicky
 
 
 

Review 16 Dec 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very good."
 
 
 
 
 
 

Review 4 Oct 2019
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Coastal bungalow with stunning channel views.
 

"Friendly, persistent in the pursuit of a sale of the property, keeping as well informed at all times and considering all options in this difficult market climate. "
 
 
 
 
Team:
Toby Caufield
 
 
 

Review 26 Sep 2019
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, village center.
 

"Very pleased professional and very quick to offer advice would highly recommended."
 
 
 
 
Team:
Toby Cuafield
 
 
 

Review 8 Jul 2019
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
Central village location
Garden
flat walk to store
 

"Just great. "
 
 
 
 
 
 

Review 24 Jun 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very professional and friendly team super efficient and helpful. Highly recommended. "
 
 
 
 
 
 

Review 20 Jun 2019
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
An architecturally designed oak cladding house. Oak framed glass with vaulted ceilings.
 

"This estate agent remained helpful and professional through on what transpired to be a long and difficult chain. "
 
 
 
 
Team:
Debbie Mortimer Vickie Smith
 
 
 

Review 3 Jan 2019
Recommended by customer in CT16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom terrace (1930's) property with some original features. Long garden. In a sought after village location.
 

"The estate agents were exceptional with their communication. They went above and beyond in their marketing of property and all relevant services associated with it. No hesitation is recommending them. Vicky Smith was amazing so happy to have used this company to sell my mum's house."
 
 
 
 
 
 

Review 17 Dec 2018
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
St. Marctarfts bay
4 bed house - chalet style.
 

"Excellent service.
They could not have been more helpful. A special mention to Vicky smith. "
 
 
 
 
 
 

Review 5 Nov 2018
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mews house
village location
Barn style
Conservation area.
 
 
 
 
 

Review 15 Oct 2018
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached
In need of modernisation large gardens
Exclusive residential area.
 

"Very happy with Colebrooks. Will use again and will definitely recommend. "
 
 
 
 
Team:
Vicky Toby
 
 
 

Review 15 Oct 2018
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Link detached 4 bedroom
Immaculate condition sought - after location.
 

"Extremely happy with Colebrook. Have use before will use again. "
 
 
 
 
Team:
Vicky Tony
 
 
 
Back to top

» 4 3 2 1