Your Move - Lettings

2 Queensberry Street
Dumfries
Dumfriesshire
DG1 1EX

Estate Agents

Listed under:  Lettings Agents
50% recommended   Rating Your Move - Lettings 8.2/100
4 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 8.2 /10 Overall Rating 8.2/10
Based on 4 reviews since 2014
 
 
 
Professional 8.5/10 Professional Rating 8.5
The firm acted professionally at all times
 
Knowledgeable 7.8/10 Knowledgeable Rating 7.8
The firm showed a good knowledge of local market conditions
 
Friendly 8/10 Friendly Rating 8.0
The staff are friendly and give clear and helpful information
 
Helpful 8.3/10 Helpful Rating 8.3
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Excellent and friendly work by Stephanie Bell in the Dumfries Office Whilst the video inventory is valuable and provides a visual record of the condition of the property it was extremely lengthy to...."   more
 
" My main concern is that the agent have an agreement with an energy supplier, who basically take over the property with no prior consent of mine. I was informed that I could easily cancel this agreemen...."   more
 
" Your Move Dumfries were very good. Corresponded well and supplied informative information. Have not used them before but if the standard applied by the Dumfries office is typical of how they conduc...."   more
 
" Still waiting for a itinerary been asking over six weeks as there is been problems with the property . On there web page about the house it was all wrong address house number and the council tax wish ...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Tenants: Ombudsman: 75%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 67%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 67%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 75%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Dumfries 3
property 3
weeks 2
address 1
agreement 1
apparently 1
applied 1
asking 1
band 1
basically 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Sep 2014
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
mid terrace 3 bed house Lockside, DUMFRIES

"Excellent and friendly work by Stephanie Bell in the Dumfries Office

Whilst the video inventory is valuable and provides a visual record of the condition of the property it was extremely lengthy to use, particularly at a time when other matters are pressing have just moved home."
 
 
Team:
Stephanie Bell
 
 
 

Review 25 Jul 2014
Not Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Bungalow in a rural setting outside of Dumfries

"My main concern is that the agent have an agreement with an energy supplier, who basically take over the property with no prior consent of mine. I was informed that I could easily cancel this agreement and choose my own energy supplier, which has not turned out to be the case. I called to cancel the pre-allocated supplier, to be told I have missed the cut off point and now I have a big mess of sorting out suppliers which apparently will take between 4-5 weeks to resolve. I am unclear as to why the agent has this in place as it has proved to be more than a headache for me to resolve. I haven't used this agent before, so I feel stuck with them."
 
 
 
 

Review 4 Jul 2014
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bedroom flat in Dumfries

"Your Move Dumfries were very good. Corresponded well and supplied informative information.

Have not used them before but if the standard applied by the Dumfries office is typical of how they conduct business I would have no hesitation in recommending them as a letting agent."
 
 
Team:
Gemma Rice
 
 
 

Review 4 Jul 2014
Not Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Bungalow in thornhill

"Still waiting for a itinerary been asking over six weeks as there is been problems with the property . On there web page about the house it was all wrong address house number and the council tax wish on there site was band D but in fact it is band F wish is nearly double the price not to happy with the customer care at the Dumfries branch as we get nowhere when asking for help very very poor."
 
 
 
 
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