Colebrook Sturrock - Sales

Bank Buildings
Elham
Kent
CT4 6TD

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating Colebrook Sturrock - Sales 9.8/100
36 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 36 reviews since 2018
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Found the agent very helpful, proactive, professional, and friendly. Clearly worked hard to achieve a satisfactory outcome for both side."   more
 
" The Colebrook Sturrock team at the Elham branch are an exceptional team. Dedicated, authentic, trustworthy, and diligent."   more
 
" Superb service from beginning to end, during a difficult year, with depressed market and the loss of one buyer along the way."   more
 
" It was a difficult and protracted side but throughout we were kept informed and up to date."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 68%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 82%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 45%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 88%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 92%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 89%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

aware 2
backwards 2
buyer 5
buyers 2
Colebrook 3
difficult 5
Excellent 3
finish 2
friendly 5
good 4
Great 3
Happy 2
helpful 7
informed 3
Kelli 2
Linda 2
market 2
outcome 2
proactive 2
process 3
professional 3
progression 2
property 3
recommend 3
sale 2
seller 2
selling 2
service 7
side 2
Sturrock 3
supportive 2
team 6
understanding 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jan 2024
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached character property in a popular village, 4-beds and bathrooms.
 

"Found the agent very helpful, proactive, professional, and friendly. Clearly worked hard to achieve a satisfactory outcome for both side."
 
 
 
 
Team:
Kelli Heynes Linda Mcknight
 
 
 

Review 11 Jan 2024
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
200+ years old property
Renovated to high specification
 

"The Colebrook Sturrock team at the Elham branch are an exceptional team. Dedicated, authentic, trustworthy, and diligent."
 
 
 
 
Team:
Kelli Heynes Linda Mcknight
 
 
 

Review 11 Dec 2023
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed bungalow in Bridge, Canterbury
 

"Superb service from beginning to end, during a difficult year, with depressed market and the loss of one buyer along the way."
 
 
 
 
Team:
Kelli Heynes Linda Mcknight
 
 
 

Review 25 Nov 2023
Recommended by customer in RG20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The close union road bridge Canterbury
 

"It was a difficult and protracted side but throughout we were kept informed and up to date."
 
 
 
 
Team:
Helen Linda Keli
 
 
 

Review 25 Nov 2023
Recommended by customer in CT18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A charming 4-bedroom property. Set in a rural estate of 50 dwellings. It has a conservatory and other modern features.
 

"Our dealings with the staff of Colebrook Sturrock was friendly, informative and helpful.
We would recommend the company to any potential buyer and seller."
 
 
 
 
Team:
Kellie Linda Keley
 
 
 

Review 17 Oct 2023
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in rural location.
Kent
 

"Today, Kelly, Helen and Linda were very professional and understanding in a difficult (at times) process of selling our property. Would highly recommend."
 
 
 
 
Team:
Toby Kelli Helen Linda
 
 
 

Review 11 Jul 2023
Recommended by customer in CT18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow.
 
 
 
 
 

Review 31 Jan 2022
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom bungalow, surrounded by gardens.
 
 
 
Team:
Kelly Heynes Linda Mcknight
 
 
 

Review 8 Jul 2021
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed rural bungalow could be described as 'pretty' but no interesting features.
 

"The agents bent over backwards to be helpful and were honest and straighforward. I would not hesitate to use them again."
 
 
 
 
Team:
Linda Mcknight Kelli Heynes
 
 
 

Review 1 Jul 2021
Recommended by customer in LT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
2-beds
Kent
Rural location.
 

"Absolutely fabulous service throughout. 10/10"
 
 
 
 
Team:
Kelly Linda
 
 
 

Review 28 Apr 2021
Not Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed terraced house Canterbury
 

"We were not informed when we made our offer that the next-door neighbour had applied for planning permission to build an extension.

The planning permission was granted a month after our offer was accepted and we only became aware of this approximately 2 weeks before completion, which made it very difficult for us to reconsider our offer because the conveyancing was at a very advanced stage."
 
 
 
 
Team:
Linda Kelli
 
 
 

Review 11 Mar 2021
Recommended by customer in LT18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in village location.
 

"Great service, very friendly and supportive. Became good friends and felt I could ask them anything no matter how trivial. Held my hand all the way."
 
 
 
 
Team:
Kelli Linda Helen
 
 
 

Review 26 Feb 2021
Recommended by customer in TN25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-4 bedroom detached house with large 75m long garden, situated in a quiet country lane.
 

"A tortuous process with the first 'cash' buyers taking an age to release or find the funds, to the point of having to re-market to find another buyer. The agent did keep trying to push the sale along.
Property re-marketed and then sold for a higher and asking price, so very happy with the outcome, even though overall taking 20+ months."
 
 
 
 
Team:
Kelli Linda Helen
 
 
 

Review 22 Jan 2021
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom bungalow
 
 
 
Team:
Linda Kelly
 
 
 

Review 7 Jan 2021
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house, edge of village, scheduled, old railway embankment, fabulous view of the field behind.
 

"Very supportive and helpful throughout the selling process, worked as a team, very understanding of the circumstances

Many thanks to you all."
 
 
 
 
Team:
Linda Helen
 
 
 

Review 14 Dec 2020
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house village location south of Canterbury built 1960's
 

"Good job done!

Helpful with sales progression understood well our choice to take the property off the market and put back on again after lockdown."
 
 
 
 
Team:
Kelly Helen Linda
 
 
 

Review 19 Oct 2020
Recommended by customer in CT18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached.
 

"Great service by all!"
 
 
 
 
Team:
Kelly Molly Linda
 
 
 

Review 15 Sep 2020
Recommended by customer in CT18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern 4 bed on small village estate
 

"From start to finish during Covid. I felt totally comfortable with the way every step was dealt with. Kelli was calm and confident just what we needed Linda kept us up to date with progression.

100% satisfaction."
 
 
 
 
Team:
Kelli Linda
 
 
 

Review 8 Jun 2020
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow Barham, kent
 

"Very helpful, friendly and responsive. Excellent and prompt liason between buyer and seller."
 
 
 
 
Team:
Linda Mcknight
 
 
 

Review 19 Mar 2020
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A ground floor retirement flat Elham rent
 

"The whole team well experienced good and helpful. couldn't fault them"
 
 
 
 
 
 
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