Jennings and Kent - Lettings

246 Bexley Road, Northumberland Heath
Erith
Kent
DA8 3HB

Estate Agents

Listed under:  Lettings Agents
0% recommended   Rating Jennings and Kent - Lettings 1/100
1 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 1 /10 Overall Rating 1.0/10
Based on 1 reviews since 2016
 
 
 
Professional 1/10 Professional Rating 1.0
The firm acted professionally at all times
 
Friendly 1/10 Friendly Rating 1.0
The staff are friendly and give clear and helpful information
 
Helpful 1/10 Helpful Rating 1.0
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Abbreviated Review for Referenceline As I am living outside of the UK it was essential that I found a professional letting agency to fully manage my recently purchased semi-detached home. I selecte...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 0%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Marketing: 0%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 0%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reviews that match your Budget
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Customer Reviews
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Review 10 Oct 2016
Not Recommended by customer in DA8
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
House - semi-detached - 3 levels 3 bedroom, 2 bathroom, 2 reception rooms, garden and terrace. Gas central heating and double glazing throughout. Fitted kitchen with integral twin ovens, gas hob, extractor hood, fridge/freezer and dishwasher. Erith, Kent

"Abbreviated Review for Referenceline

As I am living outside of the UK it was essential that I found a professional letting agency to fully manage my recently purchased semi-detached home. I selected Jennings and Kent from a number of agencies and was happy with the Property Manager’s dealings in signing me as a Client and finding what he had described as suitable tenants. Three years on and I am a very unhappy Client.

If you are looking for end of month statements and monies in the bank, Jennings and Kent Letting is not for you. I have waited 4, 5, and 6 months at a time for statements and monies in the bank. Currently, 10 October 2016 I have not received a statement or balance of rental monies in 11 months. The last statement was dated 30 October 2015.

If you are looking for Jennings and Kent Letting to find a tenant take an active part in their searches. The tenant I have has been nothing but trouble; has stopped paying rent twice (to my knowledge) and has been served an eviction notice, known to me only after the fact.

If you are looking for Jennings and Kent Letting to do repair work insist on immediate follow up. Pipes under the kitchen sink were causing blockages. For whatever reason action wasn’t taken soon enough and the tenant took it upon herself to have a new system fitted and deducted the cost from her rent, leaving me to bare the inflated cost.

Further to this a leak in the roof and a cracked skylight. A quote was obtained, £525, in May 2015. I continued to ask about this but did not cite the quote until 5 months later when a dispute over not receiving statements or rental monies and no contact came to a head. At this time I asked for a further 2 quotes. The roof had deteriorated during this time so the entire roof needed to be repaired. The 2 quotes: £3200 and £3500

If you are looking for Jennings and Kent to maintain the level of standard of your property by the tenant insist on regular visits by the Property Manager and request a written report. A proposed buyer viewing my property stated: “I found the property in a terrible state of repair and not fit for human habitation.” This description and what I saw when viewing the property to purchase in May 2013, 4 months prior to the tenant moving in, are worlds apart.

If you are looking for regular contact/feedback, Jennings and Kent Letting is not for you. All communication from the Property Manager ceased on 5 May 2016; the 8 emails I have sent since then have been ignored and gone unanswered. As a Client Jennings and Kent do not have your best interest at heart. I need statements to prepare my UK tax return but request have not been acted on. I have repeatedly requested a rental increase in line with similar properties on the Jennings and Kent website but no follow through. This tenant has caused so many problems yet she is still on the same rent after 3 years.

Would I recommend Jennings and Kent Letting to anyone wanting their property managed? I think all the above speaks volumes. I believe most of the problems stem from an unsuitable tenant, repair work, lack of regular communication (an email doesn’t take long to send off to keep in contact) and an accumulation of monthly statements and rental monies. All these are essential for a Client to keep abreast of what is going on with their property. This is common practice in any letting agency.



"
 
 
 
 
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