Wilkinson Grant & Co - Lettings

72-73 Fore Street, Topsham
Exeter
Devon
EX3 0HQ

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Wilkinson Grant & Co - Lettings 9.4/100
9 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 9 reviews since 2013
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Fantastic service! The entire process from viewing to moving in was very professional. The team were also delightful to deal with and communicated every aspect immediately & concisely."   more
 
" Excellent service- beautiful house - Couldn't fault them!"   more
 
" The only reason I haven't given a 10 to all of the questions is that the first person I saw was covering for the Natalie, who usually handles the lettings, as she was on maternity leave. Although th...."   more
 
" We instructed WG as they had similar properties in their portfolio and their occupancy rates were high. After meeting them we were confident the vetting procedures were robust and comprehensive ensuri...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 50%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 83%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 75%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 83%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 67%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

delighted 2
Excellent 2
Helpful 4
letting 2
professional 4
properties 2
service 3
WG 3
beautiful 1
care 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2014
Recommended by customer in EX1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Ground floor flat (loft) in a beautiful recently renovated Edwardian building. Located in St. Leonards, just minutes from the city centre in one direction & a few minutes from the Quay in the other.
 

"Fantastic service! The entire process from viewing to moving in was very professional. The team were also delightful to deal with and communicated every aspect immediately & concisely."
 
 
 
 
 
 

Review 22 Nov 2013
Recommended by customer in EX2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed Semi

"Excellent service- beautiful house - Couldn't fault them!"
 
 
Team:
Natalie Grice
 
 
 

Review 19 Nov 2013
Recommended by customer in EX5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed, 1 bath, second floor apartment

"The only reason I haven't given a 10 to all of the questions is that the first person I saw was covering for the Natalie, who usually handles the lettings, as she was on maternity leave. Although the lady was helpful, she wasn't as knowledgeable so I initially went with another firm. I was disappointed with their service so went back to WG, Natalie came out to see me and I have been delighted with the standard of service I have received and the quality of the tenant she found."
 
 

Church View
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Natalie Grice
 
 
 

Review 19 Nov 2013
Recommended by customer in EX3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
TOP FLOOR EN-SUITE 2 BEDROOM FLAT WITH BALCONY AND SECURE PARKING, ON THE QUAY IN EXETER.

"We instructed WG as they had similar properties in their portfolio and their occupancy rates were high. After meeting them we were confident the vetting procedures were robust and comprehensive ensuring trouble free letting, and this has been the case. They have been helpful, professional and thorough through out, and we are happy to continue to entrust the management of our property to them."
 
 
Team:
Natalie Grice, Jackie Stribly, Hannah Cox
 
 
 

Review 15 Nov 2013
Recommended by customer in EX5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed apartment at woodbury

"Very efficient, helpful and professional therefore I would use them again."
 
 
 
 

Review 15 Nov 2013
Recommended by customer in EX1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Large edwardian property contain 5 rental flats and owners accomodation

"As first time landlords with 5 properties to let we took care in choosing our letting agent. We are delighted with the service provided, wefel the staff went to great efforts to provide a professional yet friendly service. They sourced 5 excellent tenants within a short timeframe and helped to lead us through the full process. I would highly recommend them to other landlords."
 
 

Barnfield Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Kim O'Brien, Olivia Edmonds, Jackie Sears. Nathalie
 
 
 

Review 14 Nov 2013
Recommended by customer in EX2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed roomed ground floor flat Exeter

"Helpful"
 
 
 
 

Review 14 Nov 2013
Recommended by customer in EX2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed terrace. Exeter

"Very slow to arrange repairs of windows.

"
 
 
 
 

Review 14 Nov 2013
Recommended by customer in EX15
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
x4 2 bedroom flats central exeter

"Have used WG for many years now, Performance has improved over the years and they have now become a much more professional outfit.

It is easy to strike up a working relationship with the staff which engenders trust and makes it far easier for all par tie involved."
 
 

Canon House
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Kim and the girls
 
 
 
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