Nicholsons - Sales

247 Fleet Road
Fleet
Hampshire
GU51 3BN

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Nicholsons - Sales 9.3/100
17 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 17 reviews since 2010
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Great service from Nicholsons. Very personal/personable with a wealth of experience in the area. I think I dealt with every member of staff in the office and had superb service from them all. Wou...."   more
 
" Nicolsons in Fleet were a lovely agency to deal with, always polite and attentive. Sometimes they were a little slow to get back to us however all in all great customer service and will definitely...."   more
 
" Very happy as property sold before a printed brochure was available and before it was advertised generally. Helped us with an earlier purchase which failed but no fault of Nicholsons"   more
 
" Seemed very professional. Could have been slightly more proactive in keeping me informed; at one point the seller was taking a long time to complete the preliminary paperwork and no update was given t...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 91%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 62%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 88%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 75%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

definitely 2
details 2
good 3
Great 2
happy 2
helpful 3
market 2
Nicholsons 4
Nicolsons 2
polite 2
professional 4
property 4
recommend 2
service 5
think 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Nov 2017
Recommended by customer in GU52
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached bungalow situated in a good catchment area for many schools in Fleet Hampshire.

"Great service from Nicholsons. Very personal/personable with a wealth of experience in the area. I think I dealt with every member of staff in the office and had superb service from them all.

Would not hesitate to recommend this company to anyone buying and selling."
 
 
Team:
Graham, Nick, Alex, Alisdair
 
 
 

Review 4 Mar 2014
Recommended by customer in GU52
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi detached house

"Nicolsons in Fleet were a lovely agency to deal with, always polite and attentive.

Sometimes they were a little slow to get back to us however all in all great customer service and will definitely be recommending them."
 
 
Team:
Graham Rumbsy
 
 
 

Review 27 Feb 2014
Recommended by customer in GU22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed Chalet Bungalow in Fleet Hampshire

"Very happy as property sold before a printed brochure was available and before it was advertised generally.

Helped us with an earlier purchase which failed but no fault of Nicholsons"
 
 
Team:
Alasdair Nuttall, Graham Rumsby
 
 
 

Review 24 Feb 2014
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace in house adjoining public footpath

"Seemed very professional. Could have been slightly more proactive in keeping me informed; at one point the seller was taking a long time to complete the preliminary paperwork and no update was given to me by either their solicitors or Nicolsons, although I believe they were aware of the situation."
 
 
Team:
Alistair Nuttal, Graham Rumsby
 
 
 

Review 23 Feb 2014
Recommended by customer in GU52
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi, Charles church style house in church Crookham Hampshire

"Would use them again shouldn't wish to sell another property. We chose to remove it from the market once we agreed a price."
 
 
 
 

Review 22 Feb 2014
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house, Fleet

"We were very happy with the service Nicholsons provided. They kept us up to date with everything we needed to know & were happy to answer any questions we had."
 
 
Team:
Graham
 
 
 

Review 19 Feb 2014
Recommended by customer in GU52
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi detached bungalow Fleet

"As far as I can see, the ombudsman logo is not on the property details.

I have used this firm twice and would use them again.

Their membership of the ombudsman scheme was discussed but I do not recall being shown written evidence of this,
"
 
 
Team:
Graham Rumbsy
 
 
 

Review 19 Feb 2014
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed semi detached house Church Crookham, Fleet

"A very professional, courteous service. Always willing to advise and help wherever possible. Kept us appraised of the progress of our sale.
Would certainly recommend them to others."
 
 
Team:
Graham Rumsby
 
 
 

Review 18 Feb 2014
Recommended by customer in GU52
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
detached 2/3 bed chalet bungalow , fleet

"followed up with the chain and provided updates on a regular basis"
 
 
Team:
Mike , Graham , Alistair
 
 
 

Review 18 Feb 2014
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi detached end of terrace Church Crookham

"Have not used Nicholson's before, but would definitely use them again. They were very helpful in every respect."
 
 
Team:
Graham and Michael
 
 
 

Review 18 Feb 2014
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house in cul de sac location

"Used the firm before to market the house for let and they acted as managing agents. We found the staff always to be helpful, efficient & professional and would without hesitation use them again."
 
 
Team:
Graham, Alasdair & Angelique
 
 
 

Review 18 Feb 2014
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached house on Elvetham Heath

"First time used, very good"
 
 
Team:
Graham Nicholson
 
 
 

Review 5 Aug 2010
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We have not moved house for 22 years! Always helpful and polite, nothing was too much trouble! I don’t think I will ever use another agent should we move in the future."
 
 
 
 
 
 

Review 30 Jul 2010
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"As I was approached by a neighbour of property & I gave details of the company I had only just signed with. These was not a lot of work involved for Estate Agent."
 
 
 
 
 
 

Review 30 Jul 2010
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"They were instructed that contract was with a single person and promptly drew up the documentation in the names of two people, in direct contravention to a specific instruction to a specific instruction - obviously weren’t paying attention to detail! Not a good start."
 
 
 
 
 
 

Review 28 Jul 2010
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom lounge / dining room, kitchen, bathroom, master bedroom ensuite, 2nd floor.
 
 
 
 
 

Review 28 Jul 2010
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"A good professional service."
 
 
 
 
 
 
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