Grampian Property Centre - Sales

73 High Street
Forres
Morayshire
IV36 1AE

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Grampian Property Centre - Sales 9.7/100
13 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 13 reviews since 2010
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service. The property was sold almost immediately. Could not have expected anything better."   more
 
" Very pleased with the service we received, first time we had used the firm."   more
 
" The estate agent we used for both the purchase and the selling of our property a few years later on. Excellent local service with first class local knowledge of the housing market and all other matter...."   more
 
" Have used grampian property centre a few times now and would without doubt recommend them."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 57%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 90%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 57%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 0%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

buying 2
Centre 2
definitely 2
estate 2
Excellent 3
Grampian 3
Helpful 3
informed 2
process 2
professional 2
property 5
recommend 4
selling 3
service 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Mar 2014
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow in Forces. Not far from town centre.
 

"Excellent service. The property was sold almost immediately. Could not have expected anything better."
 
 
 
 
 
 

Review 20 Mar 2014
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached house in Forres

"Very pleased with the service we received, first time we had used the firm."
 
 
Team:
Pam, Alison
 
 
 

Review 19 Mar 2014
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terraced, 3-bedroom house with garage and off-road parking bay. Gardens to front and rear.

"The estate agent we used for both the purchase and the selling of our property a few years later on. Excellent local service with first class local knowledge of the housing market and all other matters in relation to the buying and selling of our property. Keeping us well informed, the stress of buying and selling our property was kept to an absolute minimum. Would certainly recommend them to any one thinking about buying or selling property in the area. Would definitely use their services again."
 
 
Team:
Pam and Alison
 
 
 

Review 18 Mar 2014
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Forres

"Have used grampian property centre a few times now and would without doubt recommend them."
 
 
 
 

Review 18 Mar 2014
Recommended by customer in Iv36
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Apartment

","
 
 
 
 

Review 18 Mar 2014
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom end of terrace house with front and back garden and garage in Forres

"Very professional firm and staff they fully explained process of buying and selling and kept us informed at each step."
 
 
Team:
Pam, Keith
 
 
 

Review 18 Mar 2014
Recommended by customer in IV30
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom traditional detached house plus conservatory in established coastal village.

"Excellent service throughout the selling process including conducting all viewings and providing feedback only when considered relevant or appropriate and at no time raised false hopes. Unlike other Estate Agents we contacted their valuation was realistic and accurate when compared with an independent pre sale survey that we had carried out for ourselves. That was very reassuring and confirmed the gut feeling we had regarding the overall Grampian Property service.
Would I use them again or recommend them to others, most definitely."
 
 
Team:
Mr Keith Parrott, Pam, Barbara
 
 
 

Review 18 Mar 2014
Recommended by customer in AB54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bed

"Very helpful throughout and willing to make changes and try new strategies, kept in contact throughout."
 
 
 
 

Review 15 Feb 2011
Recommended by customer in IV30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Big store cottage in a fishing village.
 

"We were extremely happy with Grampian Property Centre and the service they provided. Have recommended them to friends who have also used them since. "
 
 
 
 
 
 

Review 17 Jan 2011
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
 
 
 
 

Review 22 Dec 2010
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 10 Dec 2010
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow - Forres

"Helpful and friendly service."
 
 
Team:
Pam, Keith, Barbara, Alison
 
 
 

Review 7 Dec 2010
Recommended by customer in IV30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi-detached house in coastal village

"This was the first time that we had used this company and Keith and his team were very polite, helpful and professional. I would definately recommend them and use them again."
 
 
 
 
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