Priory Estate Agents - Lettings

92 Watling Street
Gillingham
Kent
ME7 2YS

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Priory Estate Agents - Lettings 9.3/100
9 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 9 reviews since 2014
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Very happy with agreement and property."   more
 
" We had let with two other agencies before. We also had a time when we tried to manage the property ourselves, with little success. Priory are an experienced family team and provide a good service. The...."   more
 
" We have been with agent since 2009. New tenants have been in property since September 2013. They have been with this agent for several years and are deemed to be very reliable in terms of looking afte...."   more
 
" Priory Estate Agents is a family run business which is friendly and consistent. They were of great help when I was seriously let down by another agent. They are a good team."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 60%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 100%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 80%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 75%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 75%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 75%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

family 3
good 4
issues 2
let 2
Priory 3
property 3
team 2
2009 1
2013 1
accessing 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 20 Feb 2014
Recommended by customer in ME4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Quite road outside of town centre. Comfortable – 3 bed house.
 

"Very happy with agreement and property."
 
 
 
 
 
 

Review 20 Feb 2014
Recommended by customer in ME2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed, semi, in Strood.
 
 
 
 
 

Review 19 Feb 2014
Recommended by customer in ME2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Early 20th century mid terraced 3 bedroom house, with downstairs bathroom added in the mid-20th century at rear of property. Former council owned property. Situated on the edge of the Medway towns with good transport links to London and rest of Kent.
 

"We had let with two other agencies before. We also had a time when we tried to manage the property ourselves, with little success. Priory are an experienced family team and provide a good service. They always keep us informed of any issues with the house and we feel confident to leave things in their capable hands."
 
 
 
 
 
 

Review 19 Feb 2014
Recommended by customer in ME2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bedroom semi on the outskirts of town – private middle class estate garage & covered standing area to side of proper for further car.
 

"We have been with agent since 2009. New tenants have been in property since September 2013. They have been with this agent for several years and are deemed to be very reliable in terms of looking after house and paying the rent. Agent is also good at accessing reasonable repair men when needed (in terms of cost)."
 
 
 
 
 
 

Review 6 Feb 2014
Recommended by customer in ME4
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A terraced property with three bedrooms close to the train station. It is a pleasant property with a cellar.
 

"Priory Estate Agents is a family run business which is friendly and consistent. They were of great help when I was seriously let down by another agent. They are a good team."
 
 
 
 
 
 

Review 5 Feb 2014
Recommended by customer in ME12
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed semi Cul-de-Sac location, tiny triangular garden.
 

"Quick to assist with any issues of which there have been very few."
 
 
 
 
 
 

Review 4 Feb 2014
Recommended by customer in ME2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed ground floor flat. Strood, Kent
 
 
 
 
 

Review 3 Feb 2014
Recommended by customer in ME2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed mid terrace house near public services, within walking distance of town centre.
 

"Nice family company."
 
 
 
 
 
 

Review 2 Feb 2014
Recommended by customer in ME1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom very spacious good views.
 

"Priory are very good and can be very understanding."
 
 
 
 
 
 
Back to top

1