Geoffrey Matthew Estates - Sales

47 High Street
Harlow
Essex
CM17 0DN

Estate Agents

Listed under:  Estate Agents
92% recommended   Rating Geoffrey Matthew Estates - Sales 8.7/100
13 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 8.7 /10 Overall Rating 8.7/10
Based on 13 reviews since 2011
 
 
 
Professional 8.7/10 Professional Rating 8.7
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 8.6/10 Friendly Rating 8.6
The staff are friendly and give clear and helpful information
 
Helpful 8.3/10 Helpful Rating 8.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I found them very helpful & was always there to answer my questions."   more
 
" There was friction between us & the sellers which we could have been warned about prior to exchange. However, the sale was more important to these estate agents & afterwards when we were trying to get...."   more
 
" They sold our property."   more
 
" Good professional original meeting for valuation and discussion of marketing strategy. Had a good advertising coverage of the local area and on the internet. Kept in touch as to progress and ans...."   more
 
About Us

At Geoffrey Matthew Estates, our focus is on customer service. We are a well-established estate agents within the local marketplace, covering Harlow, Old Harlow, Church Langley, Stevenage, Great Ashby and the surrounding areas. Our dedicated Lettings/Rentals Department specialises in Property Management, ensuring the highest standards and our professional independent Mortgage Department is always available to provide valuable advice and assistance.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 86%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 62%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 89%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 0%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 25%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 80%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 60%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

calls 2
exchange 2
Good 3
helpful 3
informed 2
local 2
professional 3
progress 2
property 2
sale 3
sold 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Nov 2013
Recommended by customer in CM18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terrace house facing on to a green.
 

"I found them very helpful & was always there to answer my questions."
 
 
 
 
 
 

Review 8 Nov 2013
Not Recommended by customer in CM17
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached property.
 

"There was friction between us & the sellers which we could have been warned about prior to exchange. However, the sale was more important to these estate agents & afterwards when we were trying to get access our estate agent was always out! Fed up with whole experience & place a lot of the blame with these estate agents. Not interested at all once exchanged."
 
 
 
 
 
 

Review 30 Oct 2013
Recommended by customer in CM17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house with ample parking & landscaped garden.
 

"They sold our property."
 
 
 
 
 
 

Review 17 Dec 2011
Recommended by customer in CM19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed link detached with single integral garage. Parking for one car on drive. mature gardens with room for further extension if required. Quite , sought after area in Harlow, Essex. Near to Stansted and M11

"Good professional original meeting for valuation and discussion of marketing strategy.

Had a good advertising coverage of the local area and on the internet.

Kept in touch as to progress and answered/returned all phone calls promptly."
 
 
 
 

Review 16 Dec 2011
Recommended by customer in cm20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed cul de sac property ex council

"really easy to work with, communication was always prompt. professional and very curteous"
 
 
Team:
billy and suzanne
 
 
 

Review 5 Sep 2011
Recommended by customer in CM20
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced property in Harlow.
 

"Very good up until the point of exchange of contracts. They didn’t keep me informed of buyer’s intentions re when they wanted the exchange to take place. It was a last minute panic with exchange/completion having to occur within 24 hours."
 
 
 
 
 
 

Review 3 Sep 2011
Recommended by customer in CM18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace property newly double glazed.
 

"Geoffrey Matthew Estates are very professional at all times. They communicate & we both sides cleanly and make sure everyone is kept up to date. Maart Estates are very helpful and professional."
 
 
 
 
 
 

Review 19 Aug 2011
Recommended by customer in CM17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi detached conservatory, converted garage, new boiler (Sept 2010).
 

"Always returned calls & kept me informed of current position."
 
 
 
 
 
 

Review 12 Aug 2011
Recommended by customer in CM19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi in Harlow, no interesting features!
 

"Agent advised a case manager who kept us updated of progress at every stage of the sale. We were pleased in the level of communications from the agent."
 
 
 
 
 
 

Review 12 Aug 2011
Recommended by customer in CM16
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I had very little contact with them, they did everything correct. I was happy with their service."
 
 
 
 
 
 

Review 10 Aug 2011
Recommended by customer in CM19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached, private area, Harlow.
 

"Very thorough, helpful."
 
 
 
 
 
 

Review 10 Aug 2011
Recommended by customer in CM19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom middle terrace with carport built about 19PZ.
 

"Found the agent very friendly and explained everything very clearly throughout the sale."
 
 
 
 
 
 

Review 10 Aug 2011
Recommended by customer in CM20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced, ex-council house in Harlow Essex (3 bedroomed).
 

"Not only did the agent understand the local market but also my personal needs. I live over 70 miles from the property and was delighted that all negotiations and recommendations were in total line with my views. (I had researched the local market and this was the 4th house I had sold.)"
 
 
 
 
 
 
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