Hopkinsons - Sales

16 Prince's Street
Harrogate
North Yorkshire
HG1 1NH

Estate Agents

Listed under:  Estate Agents
78% recommended   Rating Hopkinsons - Sales 8/100
9 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 8 /10 Overall Rating 8.0/10
Based on 9 reviews since 2014
 
 
 
Professional 7.8/10 Professional Rating 7.8
The firm acted professionally at all times
 
Knowledgeable 8.6/10 Knowledgeable Rating 8.6
The firm showed a good knowledge of local market conditions
 
Friendly 8/10 Friendly Rating 8.0
The staff are friendly and give clear and helpful information
 
Helpful 7.4/10 Helpful Rating 7.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I found Hopkinson’s estate agents to be most professional and prepared to go the extra mile. Could not have found another estate agents as good."   more
 
" Generally good overall"   more
 
" Jeremy Hopkinson was very good. He knows the market well, priced the property very thoughtfully and was the main reason we chose Hopkinsons to sell our property. He also worked hard to challenge a s...."   more
 
" Best experience yet of an estate agent(my eigth move in 35 years). Assigned an agent who dealt with us personally though other staff members assisted when necessary.Communication was great and house v...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 33%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 67%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Communication 2
estate 2
friendly 2
good 2
great 2
helpful 3
members 2
professional 4
service 2
stages 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Mar 2014
Recommended by customer in HG2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace property south side Harrogate. Well preserved.
 

"I found Hopkinson’s estate agents to be most professional and prepared to go the extra mile. Could not have found another estate agents as good."
 
 
 
 
 
 

Review 19 Mar 2014
Recommended by customer in HG1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed terrace house in Harrogate

"Generally good overall"
 
 

Hopkinsons

TPO
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sarah-Jayne
 
 
 

Review 19 Mar 2014
Recommended by customer in LS17
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Stone-built end terrace in rural village to South side of Harrogate

"Jeremy Hopkinson was very good. He knows the market well, priced the property very thoughtfully and was the main reason we chose Hopkinsons to sell our property. He also worked hard to challenge a strange valuation that the purchaser's lender's surveyor made (albeit to no avail, although it didn't change the purchaser's mind on the offer price).

Others at Hopkinsons were also very helpful. Two minor issues arose - firstly, they were pushing the purchaser post-acceptance, when we had already agreed timescales with the purchaser and were working towards meeting these (we did!). Secondly, the person allocated to us seemed relatively uninterested in meeting our needs, including a poor first draft of the particulars. However, others were also involved and were much more helpful, and gave us confidence things would progress."
 
 

Hopkinsons

TPO
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 17 Mar 2014
Recommended by customer in HG1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi-detached house with good size garden on outskirts of Harrogate.

"Best experience yet of an estate agent(my eigth move in 35 years). Assigned an agent who dealt with us personally though other staff members assisted when necessary.Communication was great and house viewings always done when we were not available to do them. A very professional and friendly firm. I have already recommended them to others."
 
 

Hopkinsons

TPO
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sarah Jane
 
 
 

Review 17 Mar 2014
Not Recommended by customer in HG4
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom cottage rural position

"I thought the property had been taken off the market while we agreed a price with the vendor. a second offer by another purchaser was made almost two months after we agreed to purchase and while we were renting the property while our sale was going through.We had to match that offer which was in excess of the asking price.
During the purchase we found out that the property was subject to a Chancel Repair Liability. This was not disclosed by the agents when we agreed to purchsae"
 
 

Hopkinsons

TPO
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:
Naturally I am disappointed to read your e mail.

There are legitimate answers to your two points

We acted on our clients instructions.

A price was agreed and the property was marked as sstc and taken off the market.

A viewer then offered on the property knowing we already had a sale agreed to you.

Our client then requested best and final offers from both parties.

We request full ID and a sellers questionnaire to be completed and we were not informed of the Chancel repair liability by our client.

This only came to light once solicitors were instructed.

The purchaser had every opportunity to withdraw from the purchase had he been unhappy with the points he raises.
 

Review 17 Mar 2014
Recommended by customer in YO26
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroomed detached house in north yorkshire village

"As buyers we found them to be professional, efficient, well informed, and very pleasant to deal with. They had their finger on the button at all stages of the procedure and were very helpful regarding answering queries with quick responses. We would recommend them fully."
 
 

Hopkinsons

The property Ombudsman
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jeremy, Charlotte, Fiona
 
 
 

Review 15 Mar 2014
Recommended by customer in HG2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi detached Harrogate South

"Great service!"
 
 

Hopkinsons

TPO
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Fiona, Wendy, Charlotte
 
 
 

Review 15 Mar 2014
Not Recommended by customer in HG1
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached in Harrogate

"Communication between staff members poor -spoke to one member of staff one day and the next would deal with another who was unaware of previous conversations which was frustrating.

Negotiation between seller and buyer quite poor and led to miscommunications.

Staff didn't seem particularly friendly or helpful."
 
 

Hopkinsons

TPO
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:
I was very sorry to hear that you felt that the communication between our staff within the office was poor. At Hopkinsons we assign a member of staff to individually manage the sale of each property transaction. We also endeavoured to document up to date progress notes on our computer system which each member of staff has access to.

As I am sure you can appreciate if the member of staff in question happens to not be in at a time when a situation requires attention then another member of staff will action in order to avoid delays and to keep all relevant parties updated.

As a Director of the company I have and am constantly reviewing our procedures to make further improvements.

We are complimented regularly on attention to detail and for being friendly and helpful. Please see our website for customer feedback.
 

Review 15 Mar 2014
Recommended by customer in HG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Country cottage situated adjacent to a World Heritage site.

"Hopkinson's provided a very professional service - communicated well at all stages - were competitive with their fees and gave helpful and constructive advice."
 
 

Hopkinsons

TPO
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Fiona Charlotte and Jeremy
 
 
 
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