John Bray & Sons - Sales

72 High Street
Hastings
East Sussex
TN34 3EL

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating John Bray & Sons - Sales 9.6/100
10 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 10 reviews since 2012
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Sales leads, Photo, web, local press."   more
 
" Super agent- it has all worked very well indeed."   more
 
" The agent was professional and helpful throughout the progress. They negotiated quickly with the seller and helped speed up the progress by making several phone calls to the seller and her solicitor! ...."   more
 
" The service has been very good, although I didn’t get to know that there are no pets allowed but I didn’t ask esp. about that. Therefore no fault of the agent – I’ll use the agency again to help me le...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 25%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 75%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Big 2
calls 2
excellent 2
flat 2
good 3
helpful 5
John 2
professional 3
purchase 2
service 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Mar 2012
Recommended by customer in TN34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terrace – West Hill Hastings.
 

"Super agent- it has all worked very well indeed."
 
 
 
 
 
 

Review 20 Mar 2012
Recommended by customer in LE10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Very smart and clean flat. Mid market location, but up and coming.
 

"Sales leads, Photo, web, local press."
 
 
 
 
 
 

Review 16 Mar 2012
Recommended by customer in TN34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terrace needing work in old town.
 

"The agent was professional and helpful throughout the progress. They negotiated quickly with the seller and helped speed up the progress by making several phone calls to the seller and her solicitor! Big thanks to Martin and Richards."
 
 
 
 
 
 

Review 15 Mar 2012
Recommended by customer in TN38
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Property is 2-bedroom flat on 3 floor with a great sea view, glazed balcony and a lift.
 

"The service has been very good, although I didn’t get to know that there are no pets allowed but I didn’t ask esp. about that. Therefore no fault of the agent – I’ll use the agency again to help me letting/selling that flat."
 
 
 
 
 
 

Review 14 Mar 2012
Recommended by customer in TN38
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in block of 168 properties overlooking the sea.
 
 
 
 
 

Review 14 Mar 2012
Recommended by customer in TN35
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached town house near the old town Hastings.
 

"Satisfactory service and would recommend to a friend although I thought there could have been a bit more communication, but overall good knowledge of area and helpful staff.
"
 
 
 
 
 
 

Review 14 Mar 2012
Recommended by customer in T34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian Cottage close to seafront.
 

"Excellent friendly service as always. Have used John bray several times & found them very helpful & professional.
"
 
 
 
 
 
 

Review 14 Mar 2012
Recommended by customer in TN34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed refurbished ground floor flat.
 

"I found John very & sons very professional. Efficient, courtesy & helpful throughout my purchase – they made the buying of my flat a smooth & stress free experience.
"
 
 
 
 
 
 

Review 13 Mar 2012
Recommended by customer in TN34
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed room Victorian terrace in Hastings. Stunning views of sea & beauty head.
 
 
 
 
 

Review 9 Mar 2012
Recommended by customer in TN34
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed Georgian town house in Central Hastings. 6 floor – commercial use.
 

"Company a little disorganised, not always following up calls. The individual agent we dealt with was excellent – extremely helpful, very personal service & good at negotiating – made a big contribution to securing the purchase."
 
 
 
 
 
 
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