Henrys Simms Estate Agents - Sales

2 Marshall Street
Heanor
Derbyshire
DE75 7AT

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Henrys Simms Estate Agents - Sales 9.9/100
10 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 10 reviews since 2013
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very good service with up to date bulletins by telephone/ email. Viewings undertaken and reports made."   more
 
" Overall very happy with the service provided! I have used Henry Simms before for financial services"   more
 
" Very helpful service, very quick sale. Very satisfied."   more
 
" A one service at all times very happy with Henrys Simms and very helpful."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 86%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 89%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

excellent 2
extremely 2
family 2
good 3
happy 3
helpful 2
Henry 2
Henrys 2
property 2
queries 2
quick 2
reports 2
sale 2
satisfied 4
selling 2
service 6
Simms 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Nov 2013
Recommended by customer in NG16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow, d/g, gas c/h conservatory, Cul-de-Sac, location, brick garage & standing for several vehicles, gardens front and rear, fully enclosed plot.
 

"Very good service with up to date bulletins by telephone/ email. Viewings undertaken and reports made."
 
 
 
 
 
 

Review 6 Nov 2013
Recommended by customer in NG2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Semi Basford

"Overall very happy with the service provided!

I have used Henry Simms before for financial services"
 
 
Team:
Kelly Parrot
 
 
 

Review 6 Nov 2013
Recommended by customer in DE75
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom, detached Heanor Derbyshire.
 

"Very helpful service, very quick sale. Very satisfied."
 
 
 
 
 
 

Review 4 Nov 2013
Recommended by customer in NG16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow detached in a Cul-de-Sac with plenty of off road parking.
 

"A one service at all times very happy with Henrys Simms and very helpful."
 
 
 
 
 
 

Review 4 Nov 2013
Recommended by customer in DE75
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached property in need of modernising.
 

"Any queries we had was dealt with as soon as possible – never too much trouble."
 
 
 
 
 
 

Review 3 Nov 2013
Recommended by customer in DE75
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house in Heanor Derbyshire.

"I was completely satisfied with the service provided by Henry's Simms. From the first meeting with the agent it was clear she had an excellent knowledge of the local market and knew how best to market the property. I had complete confidence in her and she was totally professional. She was also extremely helpful; she responded quickly to my emails and phone calls and helped resolve any queries or concerns I had. The property sold quickly.
I have not used Henry's Simms before as I do not live locally ( I was selling a family property) but would not hesitate to recommend them to others."
 
 
Team:
Kelly Parrott
 
 
 

Review 30 Oct 2013
Recommended by customer in ng16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
bungalow

"excellent"
 
 
Team:
excellent
 
 
 

Review 28 Oct 2013
Recommended by customer in NG16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Mid terrace 2 bed in Awsworth

"Quick sale of property enabling us to move to a family home. Good communication."
 
 
 
 

Review 23 Oct 2013
Recommended by customer in DE75
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
bungalow, 2 bed. good location in the heanor area.

"I had good reports of the company prior to using them from other satisfied customers. On getting a loan/mortgage for my son, they tried everything in the book.They where extremely good. For our selves we could not wish for a better sevice and advice. We have recommended them to other people already, and will do so in the future."
 
 
Team:
Paul, Kelly Jesica
 
 
 

Review 22 Oct 2013
Recommended by customer in De75
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached edwardian 5 bed house with extensive garden, garage with front driveway situated in heanor

"We are very satisfied with the service Henry simms has provided us. Kelly Parrot worked very hard to get a result in the selling and buying our new home. We are very happy now and feel our life is complete with our dream home."
 
 
Team:
Kelly parrot
 
 
 
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