Ryburne & Co - Lettings

31 West End
Hebden Bridge
West Yorkshire
HX7 8UQ

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Ryburne & Co - Lettings 9.9/100
5 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 5 reviews since 2014
 
 
 
Professional 10/10 Professional Rating 10.0
The firm acted professionally at all times
 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" We've had some terrible experiences with estate agents, and very recently; the staff at Ryburnes, however were helpful, friendly and efficient in every way. We'd begun to get a bit jaded with the pr...."   more
 
" I’d been recommended this agent and after researching various others decided that their fees were reasonable. Staff were friendly and very helpful at all times and importantly, resoled issues with a c...."   more
 
" Lovely property really friendly welcoming professional agent."   more
 
" This was our first rental property, and we found Ryburne & Co, and all the staff that we came into contact with, to be thoroughly professional. We would have no hesitation in recommending them."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 25%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

friendly 3
helpful 2
professional 2
property 3
really 2
Wed 2
Weve 2
application 1
arising 1
awkward 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jun 2014
Recommended by customer in HX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A semi detached converted farmhouse, in an urban but green area.

"We've had some terrible experiences with estate agents, and very recently; the staff at Ryburnes, however were helpful, friendly and efficient in every way. We'd begun to get a bit jaded with the process of looking for a house to rent or buy simply because we'd found other estate agents to be generally unhelpful and awkward, but Ryburnes listened to what we wanted very carefully and used great judgement in matching us with a property that we fell in love with instantly. Not only that, but the application process was painless and quick and they went the extra mile to make sure we knew it had been successful at the first opportunity. We're really still pinching ourselves at how easy it was, and how much difference there was between the other estate agents we'd been dealing with. The other queries we've had since moving in have been dealt with quickly too. We will not hesitate to recommend Ryburnes, and should we move again we will certainly make them the first port of call. If only all estate agents were like this."
 
 
Team:
Linda Shaw, Hugh and the gang!
 
 
 

Review 29 May 2014
Recommended by customer in HX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A period born conversation into 2, 2/3 bedroom house.
 
 
 
 
 

Review 28 May 2014
Recommended by customer in HX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Spacious 2 bed ‘penthouse’ flat with amazing views of the countryside. In the heart of Mytholmroyd village, close to amenities and public transport. Overlooks rivers, exposed wooden beams, quiet location.
 

"I’d been recommended this agent and after researching various others decided that their fees were reasonable. Staff were friendly and very helpful at all times and importantly, resoled issues with a calm and positive outlook. This factor helped smooth the very stressful task of flat hunting and I felt I was in good safe hands. There have been a few problems arising from a lack of maintenance and this could have been resolved/ checked while flat was unoccupied."
 
 
 
 
 
 

Review 27 May 2014
Recommended by customer in HX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Terraced cottage 2 into 1 features include beamed ceilings beautiful views.
 

"Lovely property really friendly welcoming professional agent."
 
 
 
 
 
 

Review 22 May 2014
Recommended by customer in HX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom apartment in central Hebden Bridge

"This was our first rental property, and we found Ryburne & Co, and all the staff that we came into contact with, to be thoroughly professional. We would have no hesitation in recommending them."
 
 
 
 
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