Andrew Coulson - Sales

39 Fore Street
Hexham
Northumberland
NE46 1LN

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Andrew Coulson - Sales 9.9/100
32 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 32 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I used several Estate Agents in Hexham but Andrew Coulson found me my ideal home. The staff have been extremely pleasant and have helped me with suggested Surveyors and supplying me with information...."   more
 
" I have used this estate agent in the past and have always found them professional and realistic. I have sold 3 properties with them which is testament to my confidence in their ability to conclude a ...."   more
 
" Staff are exceptionally they have done so much for me and family they are the best estate agent without a doubt in Hexham"   more
 
" I found the Company, Andrew Coulson,and his team efficient, friendly and reassuring at a time when I needed guidance and support following the death of my mother and the subsequent sale of her house. ...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 65%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 92%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 91%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 93%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 92%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrew 5
assistance 2
best 2
bought 2
Contact 2
Coulson 3
Cumbria 3
definitely 2
efficient 2
Estate 9
excellent 4
exceptionally 2
expected 2
extremely 3
friendly 2
friends 2
good 3
help 6
helpful 6
Hexham 3
highly 3
impressed 2
informed 2
needed 2
Northumbria 3
past 2
pleasant 2
professional 7
property 3
recommend 7
sale 6
sell 3
service 4
sold 2
team 4
transaction 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Oct 2015
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom stone built house located in Hexham, Northumberland

"I used several Estate Agents in Hexham but Andrew Coulson found me my ideal home. The staff have been extremely pleasant and have helped me with suggested Surveyors and supplying me with information since my move. They have enabled my transmission from London to be smoother than I expected.
Always a pleasant greeting and willing to help in anyway they can, I would strongly recommend them to anyone buying a property."
 
 
Team:
Ailsa, Andrew and Claire
 
 
 

Review 2 Oct 2015
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Substantial detached house in a highly sought after area

"I have used this estate agent in the past and have always found them professional and realistic. I have sold 3 properties with them which is testament to my confidence in their ability to conclude a sale."
 
 
Team:
Ailsa Mather
 
 
 

Review 14 Sep 2015
Recommended by customer in NE49
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bedroom semi detached

"Staff are exceptionally they have done so much for me and family they are the best estate agent without a doubt in Hexham"
 
 
Team:
Clare Emma Ailsa Andrew
 
 
 

Review 14 Sep 2015
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom stone built country cottage, Catton.

"I found the Company, Andrew Coulson,and his team efficient, friendly and reassuring at a time when I needed guidance and support following the death of my mother and the subsequent sale of her house.
"
 
 
Team:
Andrew Coulson, Ailsa Mather, Claire, Emma
 
 
 

Review 12 Sep 2015
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
6 bedroom detached house on small estate

"We bought our home through Andrew Coulson, and also sold our last home through Andrew Coulson. They were always cheerful and professional, in the face of extreme pressure to complete. I couldn't recommend they highly enough."
 
 
Team:
Andrew Ailsa Emma
 
 
 

Review 11 Sep 2015
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semin detached Acomb northumberland

"A very professional team of estate agents. Always helfpul. Always returned calls promptly. Would recommend"
 
 
Team:
Ailsa
 
 
 

Review 10 Sep 2015
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930s semi-detached house in Hexham

"All the staff at Andrew Coulson were excellent in helping us to sell our property. They were good negotiators with our buyer and were professional when keeping us informed about the progress of our sale. The marketing photographs accurately showed the space in the property.
This was the first time we have used them and we would definitely use them again."
 
 
Team:
Andrew, Ailsa, Claire & Emma
 
 
 

Review 10 Sep 2015
Recommended by customer in NE47
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed link detached haydon bridge,northumberland

"very happy with the service provided"
 
 
 
 

Review 10 Sep 2015
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Hexham

"Can't thank this team enough for all their hard work and professionalism at all times to help on my sale"
 
 
Team:
All
 
 
 

Review 9 Sep 2015
Recommended by customer in NE47
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced stone built 4 bed house

"Very friendly and professional , went above and beyond what was expected of them to help us sell our house couldnt ask for a better estate agent highly recommend"
 
 
Team:
ailsa mather , emma sharman , claire foster, andrew coulson
 
 
 

Review 9 Sep 2015
Recommended by customer in NE47
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroomed detached farmhouse

"The initial valuation (£480,00) was a little inaccurate."
 
 
Team:
Ailsa. Claire. Emma
 
 
 

Review 9 Sep 2015
Recommended by customer in Ne46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat

"An excellent firm to deal with in all respects."
 
 
Team:
Ailsa, Andrew, Claire.
 
 
 

Review 9 Sep 2015
Recommended by customer in Nort
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Converted barn in small rural village

"Outstandingly helpful. We were moving from a long way away, and felt we were taken under Andrew's wing. He took the trouble to get to know us and was therefore able to make focussed and sensible suggestions about which houses might suit us best. He took us to see the one we bought - not what we thought we were looking for - and he was absolutely right. We have now been here extremely happily for three years and do not intend to move ever again!"
 
 
Team:
Andrew, Ailsa
 
 
 

Review 3 Dec 2013
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached house.
 

"Always very pleasant and helpful with negotiations with the seller."
 
 
 
 
 
 

Review 19 Nov 2013
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom village property.
 

"Very good"
 
 
 
 
 
 

Review 11 Nov 2013
Recommended by customer in NE45
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Apartment Tyne Valley

"I have used this company in the past and always been very satisfied with the service given."
 
 
Team:
Andrew, Ailsa, Emma, Claire
 
 
 

Review 11 Nov 2013
Recommended by customer in NE20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The young lady who dealt with us throughout the transaction was superb in every way. If we ever move house again we will be the first person we contact."
 
 
 
 
 
 

Review 11 Nov 2013
Recommended by customer in NP25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Nearly the same as the last property as a new property very similar.
 

"Exceptionally helpful, well trained efficient staff made the whole process of moving so much easier to deal with for the client would always recommend Northumbria & Cumbria to friends & others. Many thanks for the work you put into it much appreciated."
 
 
 
 
 
 

Review 9 Nov 2013
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed bungalow Highford Park

"I have used this firm before in 1997. Overall the company acted in a very commendable way; always communicating the relevant details.

The negotiator was excellent but in my opinion became over involved in details which caused her a great deal of stress, which was caused by total incompetence on the part of my purchasers law firm, who had, incidentally been recommended by them in the first place! I sincerely hope that link has now been severed, as it could affect the reputation of the estate agents in question!"
 
 
 
 

Review 7 Nov 2013
Recommended by customer in DH8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom farmhouse with land.

"We are highly delighted with the way the transaction has been handled. They found the right viewers, achieved offers and a sale, despite a chain which would have been far too difficult for other agents to bring to completion."
 
 
Team:
Ailsa
 
 
 
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