Chiltern Hills Estate Agents - Lettings

19 Crendon Street
High Wycombe
Buckinghamshire
HP13 6LJ

Estate Agents

Listed under:  Lettings Agents
0% recommended   Rating Chiltern Hills Estate Agents - Lettings 2.3/100
1 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 2.3 /10 Overall Rating 2.3/10
Based on 1 reviews since 2016
 
 
 
Professional 1/10 Professional Rating 1.0
The firm acted professionally at all times
 
Knowledgeable 5/10 Knowledgeable Rating 5.0
The firm showed a good knowledge of local market conditions
 
Friendly 2/10 Friendly Rating 2.0
The staff are friendly and give clear and helpful information
 
Helpful 1/10 Helpful Rating 1.0
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" At the beginning they seemed helpful. However, we agreed to rent the property at the beginning of March and did not get the lease until midday on Saturday 13th June with a deadline for signature and ...."   more
 
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Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Tenants: Ombudsman: 0%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 0%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 0%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
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Customer Reviews
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Review 28 Aug 2016
Not Recommended by customer in EX12
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Four bedroom semi-detached property with 1 bathroom, 1 shower room, living room, kitchen and utility extension situated in High Wycombe. (one bedroom was originally another downstairs living room). The property was let at student accommodation.

"At the beginning they seemed helpful. However, we agreed to rent the property at the beginning of March and did not get the lease until midday on Saturday 13th June with a deadline for signature and payment of the deposit of 5pm on the same day! Although the lease suggested checking with a housing advice centre, solicitor etc. there was obviously no opportunity whatsoever to do this.

In the Lease the deposit had to be paid to the Landlord's Agent who was named as Chiltern Hills Ltd. The Lease stated that the Deposit was held by the Agent as Stakeholder. Stakeholder being defined as a quasi -trustee on behalf of both parties. In the prescribed information attached to the Lease the holder of the deposit was named as Chiltern Hills Ltd. and it said they would register the deposit and provide required information to the Tenancy Deposit Scheme within 30 days and provide proof to the tenant. At the end it says that the deposit was safeguarded by the Tenancy Deposit Scheme which was administered by The Dispute Service Ltd.

The tenants were told by Chiltern Hills Ltd. that the deposit would be returned about 14 days after the end of the tenancy following confirmation that all utility bills had been paid etc.

At that stage we realised that no-one had received a deposit certificate and we did an internet search at the Tenancy Deposit Scheme which revealed that they had not received the deposit. TDS suggested that we did a search of the other schemes. This did not reveal the deposit so we asked Chiltern Hills to supply a copy of the certificate.

To our amazement we got a copy of an e-mail from Chiltern Hills to the landlord asking him to supply a copy!

When we challenged Chiltern Hills on this, stating they had not complied with the Lease, they responded that the Lease was between the Landlord and the Tenants and was nothing to do with them and they had no responsibility whatsoever regarding the deposit.

We did get a copy of part of a deposit certificate (which was unsigned) from the Landlord showing that the deposit had not been lodged in accordance with the Lease. We also received a copy of a cheque showing that the deposit had not been paid to the Landlord but had been paid to a Limited Company that had nothing at all to do with the Lease.

To summarise, we would not use this company again in any circumstances as, obviously, the legal documents supplied by them have no status whatsoever."
 
 
Team:
Ben, Ali and James
 
 
 
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