Mervyn Smith Estate Agents - Sales

315 Richmond Road
Kingston Upon Thames
Surrey
KT2 5QU

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Mervyn Smith Estate Agents - Sales 9.1/100
13 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.1 /10 Overall Rating 9.1/10
Based on 13 reviews since 2010
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 9/10 Helpful Rating 9.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service by all the staff very professional."   more
 
" It was a very drawn out sale process, not as a fault of the agents but due to very slow solicitors..!"   more
 
" As I was acting as an executor to my cousin’s estate, all the "Yes" answers were given to my solicitor (my daughter) & she was more than satisfied with all the arrangements. On the one occasion on whi...."   more
 
" No complaints firm acted professional throughout in a thorough friendly manner."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 40%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 80%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 57%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 86%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 71%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bought 2
buying 2
estate 2
extremely 3
friendly 2
good 2
happy 2
helpful 3
Mervyn 2
process 4
professional 4
property 4
recommend 4
sale 3
service 3
Smith 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Jan 2011
Recommended by customer in KT2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 5 Jan 2011
Recommended by customer in TW10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service by all the staff very professional."
 
 
 
 
 
 

Review 30 Dec 2010
Recommended by customer in TW10
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat in Ham, Richmond Surrey, fully refurbished, sold with lease extension

"It was a very drawn out sale process, not as a fault of the agents but due to very slow solicitors..!"
 
 
 
 

Review 25 Dec 2010
Recommended by customer in KT2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"As I was acting as an executor to my cousin’s estate, all the "Yes" answers were given to my solicitor (my daughter) & she was more than satisfied with all the arrangements. On the one occasion on which I met the agents’ rep (involving a journey of 480 miles) it was extremely helpful-organising the clearance & cleaning etc of the property. I would recommend the firm wholehearted. Please excuse the scrawl-arthritic hands!"
 
 
 
 
 
 

Review 25 Dec 2010
Recommended by customer in TW10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"No complaints firm acted professional throughout in a thorough friendly manner."
 
 
 
 
 
 

Review 22 Dec 2010
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 20 Dec 2010
Recommended by customer in TW10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were extremely happy with Mervyn Smith throughout the whole process of buying our house. At all times they were extremely friendly, professional, accommodately and pleasant to deal with. We can only recommend them! (This carries particular weight after bad experiences with plenty of other estate agents)."
 
 
 
 
 
 

Review 16 Dec 2010
Recommended by customer in W9 3
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
house in Ham/Richmond

"very engaged and helpful"
 
 
Team:
Michelle, Jean, Stanley
 
 
 

Review 14 Dec 2010
Recommended by customer in SW14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom 1950s Grade II listed flat, Ham, Richmond

"I first spoke with Stan at Mervyn Smith nearly a year ago and waited for around 5 months for the right property to come up (they kept me advised of anything suitable to come along). After agreeing an offer on a property I had to pull out of the first sale due to health problems and Stan was very understanding about this. When in a position to start looking again I didn't hesitate and only registered with this company and no others - they are THE best agent for the area. I was determined to get the property I eventually bought and they helped me to get it - letting me know immediately when a higher offer fell through. I can't recommend them highly enough - their personal level of service is unbeatable."
 
 
Team:
Stan, Jean, Michelle, Barbara
 
 
 

Review 14 Dec 2010
Recommended by customer in 2679
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
end of terrace richmond

"Very good service"
 
 
 
 

Review 13 Dec 2010
Recommended by customer in TW10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
First Floor maisonette in Richmond

"I was extremely happy with the firm and their staff. They were very helpful and kept me informed at all stages of the process. The house I was selling was bought through a client of theirs. So I had had some contacts with them prior to me buying my property. I recommend their services without any reservation."
 
 
Team:
Stan, Jean
 
 
 

Review 12 Dec 2010
Recommended by customer in KT18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed maisonette with separate garage, Ham, Richmond

"Maintained professionalism and good communication throughout the process. They were previously involved in renting out the property."
 
 
 
 

Review 10 Dec 2010
Recommended by customer in KW14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat in Richmond Surrey in select residential area

"Very professional in all their dealings also helpful and considerate in all matters relating to the sale."
 
 
Team:
Stan
 
 
 
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