Grant and Co - Sales

Bank Chambers, 24 High Street
Ledbury
Herefordshire
HR8 1DS

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Grant and Co - Sales 9.7/100
278 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 278 reviews since 2011
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service; professional, friendly, efficient and thorough. Outstanding communicators; a great help getting 'over the line'"   more
 
" It has been a long time since we last bought/ sold a house. We had forgotten how stressful it can be. Our first attempt to buy the property fell through, however Tom kept us informed of its avail8 and...."   more
 
" The estate agent (Tom) was friendly, professional and knowledgable when showing us around the property. He was easy to contact and helpful throughout the negotiation and exchange process, despite it b...."   more
 
" From the first contact with Grant & Co, I was impressed with their commitment to help us purchase a property. Their knowledge, guidance and professional manner made the whole process easier. Prope...."   more
 
About Us

Grant & Co are Ledbury estate agents with property for sale in Herefordshire and the adjoining Three Counties region. As bespoke estate agents dealing with quality homes for sale, we specialise in country house, rural & equestrian property. We provide a professional service with an excellent track record.
1 - Dynamic & Professional team
2 - Partner contact from start to finish.
3 - Motivated team for best sale price.
4 - London office, PR & media facility
5 - Local knowledge, national reach.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 71%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 95%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 82%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 72%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 6
advice 19
agreed 6
attention 7
attentive 6
best 8
brochure 12
buy 7
buyer 10
buyers 21
certainly 6
chain 7
class 6
Communication 18
conclusion 6
courteous 8
dealing 9
definitely 11
delighted 6
efficient 20
estate 20
Excellent 57
experience 12
extremely 18
finish 12
friendly 40
good 40
Grant 63
happy 17
helpful 59
Highly 18
informed 22
knowledgeable 12
market 16
marketing 15
parties 12
process 48
professional 86
property 57
purchase 15
recommend 37
Richard 32
sale 60
selling 21
service 72
sold 12
Stone 13
team 39
Tom 31
viewings 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jul 2023
Recommended by customer in HR1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Timber frame property with land, rural location on edge of hamlet

"Excellent service; professional, friendly, efficient and thorough.
Outstanding communicators; a great help getting 'over the line'"
 
 
Team:
Richard Stone
 
 
 

Review 16 Jun 2023
Recommended by customer in HR36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We are buying a grade ll listed barn conversation. In Herefordshire. We wanted a character property with history. And certainly this 16c property was just what we were looking for.

"It has been a long time since we last bought/ sold a house. We had forgotten how stressful it can be. Our first attempt to buy the property fell through, however Tom kept us informed of its avail8 and we did get a second buyer for ours .The sale and purchase seemed more drawn out than we anticipated give all 3 in the chain were cash buyers.
Tom showed great perseverance and patience to get the sale completed.
He was very good at keepng us informed and updated on development's as well as helping to chase up any delays.
He was east to get hold of and always returned call.
He was in constant contact with the vendors and arranged all request for visits as and when required.
Very happy with the service.

"
 
 
Team:
Tom Grant
 
 
 

Review 7 Mar 2023
Recommended by customer in WR14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom house in Malvern

"The estate agent (Tom) was friendly, professional and knowledgable when showing us around the property. He was easy to contact and helpful throughout the negotiation and exchange process, despite it being challenging at times as the the sellers pulled out mid process before stepping back in again. We are grateful to Tom for his persistence throughout the process. Thank you."
 
 
Team:
Tom Grant
 
 
 

Review 16 Feb 2023
Recommended by customer in HP27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Redmarley

"From the first contact with Grant & Co, I was impressed with their commitment to help us purchase a property. Their knowledge, guidance and professional manner made the whole process easier. Property purchases don't always go to plan and ours didn't but Grant & Co support never waned, always positive that we would achieve our goal and move to Gloucestershire. We thoroughly recommend Grant and Co and especially Richard who has helped us all the way.Thank you"
 
 
Team:
Richard Stone
 
 
 

Review 30 Jan 2023
Recommended by customer in HR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Listed, part oak-framed period property in Herefordshire.

"First class, professional service going beyond what I would consider necessary in achieving the desired outcome.
Considerate, reliable, punctual, would not hesitate to recommend or use again."
 
 
Team:
Tom Grant
 
 
 

Review 6 Dec 2022
Recommended by customer in HR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Listed rural 4 bed cottage with land, stables and outbuildings

"We chose Grant and Co in the first place as we felt they specialised in the sale of our type of rural property. Their adverts, property details and general approach to the whole process looked smart and was very professional.
At no stage were we disappointed.
All of the team were quick to get things done and met all indicated time scales in a courteous and polite manner.
A first-class service in what can be a stressful experience at the best of times."
 
 
Team:
Apologies but I can't remember all of the teams' names
 
 
 

Review 5 Dec 2022
Recommended by customer in HR81
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Detached 3 bedroom house in rural location.

"Grant & Co were the Agents when we purchased the house and we had no hesitation in engaging them for our sale. Their marketing presentation was exemplary in comparison to anything else we have seen in our search for our next home. We were kept fully informed of developments after viewings. All staff were up to speed on the process and we never experienced delays in response to any of our queries. The whole experience was simple! Highly recommended."
 
 
Team:
All staff in the Ledbury office.
 
 
 

Review 5 Dec 2022
Recommended by customer in WR14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow in Malvern Wells

"Tom and his team gave us a first rate service from our initial meeting through to completion of the sale.
Communication was excellent and we felt at all times that we were kept up to speed with all the necessary steps in the sale process.
I would have no hesitation in recommending them to any potential sellers in the future."
 
 
Team:
Tom Grant
 
 
 

Review 22 Sep 2021
Recommended by customer in IP28
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small listed town house in historic town in West Midlands

"We were very happy with Grant and Co. They did not see their job finishing by simply finding a buyer but followed the progress of the sale at all stages. They even helped with the removers when we had to postpone our first moving date.

They are a very good match for old listed properties and understand the market well"
 
 
Team:
Tom Grant, Dee and all the team
 
 
 

Review 29 Jul 2021
Recommended by customer in HR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House, stables and land much marcle Herefordshire

"Friendly very approachable and helpful"
 
 
Team:
Richard stone
 
 
 

Review 21 Jul 2021
Recommended by customer in SY8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Old house which was largely extended over the years. Quite quirky , front door upstairs ! but with a very nice feeling. situated on the Malvern Hills.

"I asked three different estate agents to view my property and chose Grant &Co as they recommended , what seemed to me, to be a price which would attract a sensible buyers.
They were right and were there throughout the whole process
I do not think that more could have been done to facilitate what became , at times a
trying situation. I am very grateful that they were always there with viewers - although there
were not many as the property had been valued sensibly and was sold within days.
I can safely say that Grant &Co offered me support and good advice throughout, and should I ever need to move again I would have no hesitation in engaging them again.
"
 
 
Team:
Richard Stone and all the staff at Grant &Co
 
 
 

Review 16 Jul 2021
Recommended by customer in HR8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Our property was a three hundred year old cowshed which had been converted in 2004 into a 3/4 bedroom dwelling in rural Herefordshire.

"Tom and his staff were extremely friendly and professional in all our dealings with them. At all stages all actions and communications were confirmed in writing and any queries raised by us were answered promptly and efficiently.
The standard of the photography for the brochure was excellent.
What is obviously a very stressful time was eased through by their friendly attitude."
 
 
Team:
The whole staff without exception
 
 
 

Review 25 May 2021
Recommended by customer in GL18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached recently completed barn conversion near Ledbury.

"Tom at Grant & Co was a real pleasure to deal with while we were negotiating to buy our new barn conversion. He also helped us to achieve a quick purchase liaising between us and the vendors.

The day we moved in he came over to welcome us to our new home!"
 
 
Team:
Tom Grant
 
 
 

Review 16 Mar 2021
Recommended by customer in hr82
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom, new build detached property with large garden.

"High fees in comparison to other agents locally, but quality brochure and quality website advertising. Excellent use of video tour during covid situation. Chose the agents due to reputation and spread of their business. Friendly sales people, with speedy electronic and phone communication."
 
 
Team:
Tom, Richard
 
 
 

Review 24 Feb 2021
Recommended by customer in HR1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Barn conversion in rural Herefordshire

"We first viewed the property in June 2019 but were unable to secure it at that stage so were delighted to learn that it was back on the market on the same day we had accepted an offer on our own house in February 2020! We came straight back for a second viewing, from Sussex, made an offer on the day which was accepted, and then an 8 month trial began, with Covid making the whole buying/selling process rather slow, and our lower chain broke 5 times. However, Tom's tenacity on behalf of his vendor's and with faith that our original buyer's would finally secure a sale, the transaction finally completed at the end of October. Tom and his team had to negotiate and field many obstacles which they managed in a professional and pleasant manner, and we would have no hesitation in recommending their services, we would definitely use them again if and when we decide to move."
 
 
Team:
Tom and all his team
 
 
 

Review 16 Feb 2021
Recommended by customer in GL19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Bungalow on a smallholding.

"From a buyers perspective, Grant and Co. were thoroughly professional and helpful all the way through the process. Any queries were dealt with swiftly and any issues that did crop up in the conveyancing stage of the process were given due and timely attention. Richard Stone did a great job in communicating between all parties and I wouldn't hesitate to recommend them based on our experience."
 
 
Team:
Richard Stone, Dee Hunt
 
 
 

Review 12 Feb 2021
Recommended by customer in HR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 5 bed barn conversion in Herefordshire

"Grant & co were professional, attentive and helpful from start to finish. I'd recommend them to anyone looking to sell or buy."
 
 
Team:
Richard Stone
 
 
 

Review 18 Jan 2021
Recommended by customer in HR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
7 Bedroom rural property with 4 acres

"Grant & Co were a fabulous choice to sell our property and we have been delighted with the efficiency, professionalism and expert service provided. Tom Grant has been extremely knowledgeable about the local market and his clients' requirements matching up positive and pertient prospective purchasers and has been instrumental in facilitating the whole process smoothly and with minimal stress to both parties. We have been very impressed with the whole team, and have had constant updates and other information throughout the proceedings, and felt that we were in safe hands and that we were a valued customer. We have continued to trust in Grant & Co's integrity to sell our property in a sensitive and personal way and were offered tailored and bespoke advice. I would thoroughly recommend Grant & Co as I believe you will be as satisfied and contented as we have been."
 
 
Team:
Tom Grant, Dee Hunt
 
 
 

Review 14 Jan 2021
Recommended by customer in HR82
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Converted barn in Herefordshire

"Grants were exceptionally accomplished in every aspect of our house sale. They never made us feel they didn’t have time to speak to us and during such a worrying time, they did everything they could to be helpful and reassuring. The quality of the brochure and virtual tour was also excellent. I couldn’t recommend them highly enough."
 
 
Team:
Richard Stone and Dee Hunt in particular, but all staff were equally helpful.
 
 
 

Review 14 Jan 2021
Recommended by customer in HR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom town house in Ledbury

"Richard and the team could not been more professional, considerate, helpful and reassuring. They were a pleasure to deal with and made the sometimes painful process at all times easier and smoother. I wouldn't hesitate to recommend them."
 
 
Team:
Richard Stone
 
 
 
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