Blue Residential - Lettings

15b High Street, Yeadon
Leeds
West Yorkshire
LS19 7SP

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Blue Residential - Lettings 9.4/100
4 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 4 reviews since 2014
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Blue provide a personal service, always friendly and polite. Staff are always knowledgeable and helpful. Any problems are sorted quickly and I am kept informed about what is happening. Blue have manag...."   more
 
" ."   more
 
" I have used Blue Residential’s fully managed service for the last two years (after they were recommended to me by a friend) and in that time they have acted with the utmost professionalism when dealin...."   more
 
" Service was professional, helpful and friendly. Initial contact over the phone was great, much bettr service that I have receieved from other agents in the past. Sheryl had great knowledge and went ou...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 50%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 50%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 50%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 0%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 0%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Blue 2
friendly 2
happy 2
helpful 2
informed 2
managed 2
needed 2
property 2
quickly 2
service 4
Whilst 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 May 2014
Recommended by customer in BD18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bed terrace house, Guiseley

"Blue provide a personal service, always friendly and polite. Staff are always knowledgeable and helpful. Any problems are sorted quickly and I am kept informed about what is happening. Blue have managed two properties for me over several years and I am very satisfied with their service. I would have no hesitation in recommending them to others."
 
 
 
 

Review 7 Mar 2014
Recommended by customer in LS20
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bed, First Floor Apartment in Guiseley, Leeds. 5 minute walk to the train station (14 mins to Leeds) and local amenities.

"."
 
 
 
 

Review 24 Feb 2014
Recommended by customer in LS8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two Bedroom Flat in North Leeds

"I have used Blue Residential’s fully managed service for the last two years (after they were recommended to me by a friend) and in that time they have acted with the utmost professionalism when dealing my property and tenant.

They have responded very quickly to any issues which have needed immediate attention (leaks, electric faults etc.) whilst also keeping me informed as to the cost of any planned/unplanned repairs. They also managed my property and tenant through an unfortunate period of major renovation and repair to the exterior of the block of flats. Whilst this was a very disruptive time (lots of traffic, dirt and noise lasting more than 8 months) for my tenant, due to the way Blue Residential managed the situation, they were more than happy to sign for a further 12 month contract extension! If this situation had been handled differently, I am sure I would have been looking for another tenant and trying to re-coup lost income.

I have genuinely been impressed with their service. Their costs whilst neither the lowest nor the highest are quite competitive, and I feel on reflection represent very good value for money. I was tempted to try and manage the property myself as my overall costs would be lower. However, they have allowed me to receive my rental income without the day to day stress or concern about ensuring the property is kept in a good condition or that emergencies are easily and quickly taken care of.

Overall, a fantastic service and one which I would highly recommend.

Z. Parker
"
 
 
Team:
Sheryl Burton
 
 
 

Review 30 Jan 2014
Recommended by customer in LS17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bedroom unfurnished apartment, Guiseley, Leeds

"Service was professional, helpful and friendly. Initial contact over the phone was great, much bettr service that I have receieved from other agents in the past. Sheryl had great knowledge and went out of her way to help. I appreciated the fact that she texted me all the details that I needed prior to my visit to the property. Dan who showed me the property was really friendly and was happy to spend a long time waiting for me while I filled out the forms even though it was almost 8pm at night."
 
 
Team:
Sheryl, Dan
 
 
   Business Reply:
Thank you very much for such a positive review. It is really good to start new relationships in such a nice way.
 
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