Hudson Moody Wass - Lettings

4 Park Square East
Leeds
West Yorkshire
LS1 2NE

Estate Agents

Listed under:  Lettings Agents
71% recommended   Rating Hudson Moody Wass - Lettings 7.9/100
7 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 7.9 /10 Overall Rating 7.9/10
Based on 7 reviews since 2014
 
 
 
Professional 7.7/10 Professional Rating 7.7
The firm acted professionally at all times
 
Knowledgeable 8.1/10 Knowledgeable Rating 8.1
The firm showed a good knowledge of local market conditions
 
Friendly 8.3/10 Friendly Rating 8.3
The staff are friendly and give clear and helpful information
 
Helpful 7.5/10 Helpful Rating 7.5
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" First time I've used them, but they we're highly recommended by a friend."   more
 
" An excellent company to deal with, very professional and friendly. Would recommend them to landlords."   more
 
" generally unhappy for a number of years with them. lack of cmmunication and review of tenants references meant i had a bad set of tenants which i didnt want in the first place but they assured me noth...."   more
 
" I would not hesitate to recommend Hudson Moody Wass for property lettings as they are all very professional and helpful. Initially, I had only one property on their books, but transferred another tw...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 80%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 80%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 80%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 20%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 80%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 60%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 80%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 50%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 0%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 50%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 50%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 50%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 50%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

highly 3
landlords 2
Moody 2
professional 3
property 2
recommend 3
recommended 2
Wass 2
attention 1
based 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 May 2014
Recommended by customer in LS13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
One Bedroom flat in larger building

"First time I've used them, but they we're highly recommended by a friend."
 
 
Team:
Kirsty Allen
 
 
 

Review 30 May 2014
Recommended by customer in N2 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
7 One bedroom flats based in Leeds

"An excellent company to deal with, very professional and friendly. Would recommend them to landlords."
 
 
Team:
Kirsty, Emma, Clair
 
 
 

Review 29 May 2014
Not Recommended by customer in LS27
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom apartment - modern

"generally unhappy for a number of years with them. lack of cmmunication and review of tenants references meant i had a bad set of tenants which i didnt want in the first place but they assured me nothing would go wrong- the tenants thus damaged the property.
poor quality of pictures advertising the property and limited number. lack of information on interest in the property for the length of time its been for sale.
vast improvements required for overseas landlord communications.
lack of accountability within the team - i never know who i am supposed to speak to."
 
 
 
 

Review 28 May 2014
Recommended by customer in LS12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 flats in 2 developments in city

"I would not hesitate to recommend Hudson Moody Wass for property lettings as they are all very professional and helpful.
Initially, I had only one property on their books, but transferred another two to them after dissatisfaction with another letting agent in Leeds."
 
 
Team:
Kristian Wass, Clair Brennan, Kirsty Allen
 
 
 

Review 28 May 2014
Recommended by customer in LS23
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 x 2 Bed Flats in Leeds City Centre

"Always professional I have used this firm for almost 10 years and never had cause for complaint"
 
 
Team:
Kristian, Rik, Amy
 
 
 

Review 28 May 2014
Recommended by customer in LS2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed, 1 bathroom flat with open plan living room and kitchen.

"Can't recommend Hudson Moody Wass highly enough. As a landlord based away from the property in question, I find their service immensely valuable and more than enough peace of mind with themselves managing it on my behalf. I am notified of anything requiring my attention timely and without stress. All costs, fees, communications and responses are clear, transparent and punctual at all times. Highly recommended them to any other landlords wishing to consider or change managing agents."
 
 
Team:
Kristian Wass, Donna Farnell, Clair Brennan
 
 
 

Review 28 May 2014
Not Recommended by customer in LS9
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The Gateway - 1 bedroom apartment

"Multiple agencies were involved in me moving into the Gateway but overall I am not satisfied with how things are going.

- I saw that the property was online for about 550 pounds, but later find out that they make my company pay 700 pounds (don't know which agency is to blame here).

- The iron and bread toaster did not work. If you put in appliances then I expect them to work. Noone is viewing the apartment and bring some bread to see whether the toaster is actually working.

- I was informed that I would receive a new iron and microwave. I have still not received anything.

- Convenient basic things are missing in the apartment: e.g. there is no coatrack so I always have to hang my jackets over chairs, there is no drying rack so I had to invest in onw for my own while I am leaving the country in 8 months again, the tv is an analouge tv which obviously does not work without a digital receiver, there were not clothes hangers in the closet so I'm not sure where I was expected to put my clothes?

Overall, whoever agency was involved, I think you guys did quite a poor job."
 
 
Team:
Steven Hubbard
 
 
 
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