Charterhouse Management - Lettings

Unit 1, Museum Court, Grantham Street
Lincoln
Lincolnshire
LN2 1JB

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Charterhouse Management - Lettings 9.6/100
12 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 12 reviews since 2014
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" THE RIGHT RESULT WAS ACHIEVED IN THE END - FEEDBACK WAS TAKEN ON BOARD REGARDING THE PHOTOGRAPHS AND THEY WERE CHANGED ON THE WEB SITE. tOOK TIME TO SHOW THE PROPERTY NUMEROUS TIMES AND ALWAYS GAVE FE...."   more
 
" Really good before move in. Very helpful and worked through everything very quickly as we needed to move at short notice. Very impressed with their speed and service. However, we Had some queries af...."   more
 
" Very pleased with the service. Friendly, efficient and effective and best of all - they work really hard to minimise fuss and void time. I would very highly recommend them."   more
 
" We have been using this agent since 2009 and are very pleased with them. They have always been professional, and kept us uptodate on the rental status of the property, and quick to inform us of any w...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 57%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 67%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 83%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 57%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
Charterhouse 5
difficult 2
happy 3
helpful 5
issues 2
looking 2
needed 2
pleased 2
professional 4
PROPERTY 7
Really 2
recommend 3
RESULT 2
service 5
standard 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jun 2014
Recommended by customer in LN69
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A 16TH CENTURY TRADITIONAL 3 BEDROOM COTTAGE IN A DESIRABLE VILLAGE - WITH PRIVATE WALLED GARDEN TO THE REAR, OFF STREET PARKING AND GARAGE

"THE RIGHT RESULT WAS ACHIEVED IN THE END - FEEDBACK WAS TAKEN ON BOARD REGARDING THE PHOTOGRAPHS AND THEY WERE CHANGED ON THE WEB SITE. tOOK TIME TO SHOW THE PROPERTY NUMEROUS TIMES AND ALWAYS GAVE FEEDBACK TO US."
 
 

Property

Lounge

Dining Room

Kitchen

Garden
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
JACK AND PAULINE
 
 
 

Review 29 May 2014
Recommended by customer in Ln6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed detached house Lincoln

"Really good before move in. Very helpful and worked through everything very quickly as we needed to move at short notice. Very impressed with their speed and service.
However, we Had some queries after move in which needed clarification from landlord. A month later we have still not heard back from them."
 
 

Property

Lounge

Kitchen

Master Bedroom

Garden
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 20 May 2014
Recommended by customer in Sn68
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
End terrace townhouse

"Very pleased with the service. Friendly, efficient and effective and best of all - they work really hard to minimise fuss and void time. I would very highly recommend them."
 
 

Property

Lounge

Kitchen

Master Bedroom

En Suite

Bathroom
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Pauline Portas
 
 
   Business Reply:
Such kind comments are always appreciated. I am concerned that you were not aware of our membership to the Ombudsman Scheme and shall ensure details are forwarded immediately. Kind Regards, Pauline.
 

Review 19 May 2014
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom detached house, with garage and garden front and back. Located in the quiet area of Lakeland, Lincoln, with easy acces to A46 and 10 minutes from the centre of town.

"We have been using this agent since 2009 and are very pleased with them. They have always been professional, and kept us uptodate on the rental status of the property, and quick to inform us of any work that needs to be carried out. We live abroad and are happy that Charterhouse manage our house on our behalf."
 
 

Property

Kitchen

Bathroom

Lounge
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 18 May 2014
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom semi , new build in new village location

"The service was excellent all the way through to completion."
 
 

Property

Lounge

Cloakroom

Garden

Kitchen
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jack
 
 
 

Review 18 May 2014
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed detached house in Lincoln

"I have been with Charterhouse before and was delighted when I was looking for a new property that they had the perfect solution. Always extremely helpful, polite and very thorough."
 
 

Property

Dining Room

Kitchen

Master Bedroom
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jack
 
 
   Business Reply:
It's always good to welcome back a caring tenant. Fingers crossed you'll be staying with us for some time. Pauline
 

Review 17 May 2014
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4-bed executive detached house built in 2005 on the outskirts of Lincoln

"I have used Charterhouse Management Ltd for 7 years and there standard of service has been consistently at the highest of level. They have assisted on a number of difficult issues. Being on the Armed Forces means that I am often 1000's of miles away from the property and being able to rely on CHM to resolve issues has been essential."
 
 

Property

Dining Room

Bathroom

Master Bedroom
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:
It has been a delight to manage such a beautiful home and to assist with the "hiccups". We know how necessary peace of mind is to our Armed Forces Personnel and are pleased to have given you that reassurance. Thank you for your kind comments. Pauline
 

Review 17 May 2014
Recommended by customer in LN69
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Three bedroom house in Wytham St Hughes

"They work well and this is the second property we are renting through them as a result."
 
 

Property

Lounge

Cloakroom

Garden

Kitchen
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jack Mulhall, Pauline Portas
 
 
   Business Reply:
I am all too aware that we failed to respond quickly to a recent query and therefore your continued support is particularly appreciated. Thank You. Pauline.
 

Review 16 May 2014
Recommended by customer in LN42
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom mews house. Bracebridge Heath Lincoln

"I found Charterhouse to be very professional; being as this was a totally new experience for me the staff was particularly helpful with filling in various forms.
I am very happy with the service and would be more than happy to recommend Charterhouse in the future.
"
 
 

Property

Kitchen

Dining Room

Garden

Lounge
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jack and Juliette
 
 
   Business Reply:
We understand how many new tenants feel uncertain about the process. It's good to know we were able to assist. Many thanks for your kind comments. Pauline
 

Review 15 May 2014
Recommended by customer in Ln59
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed detached witham st Hugh''s

"Charter house were very helpful & kept me informed all the way ."
 
 

Property

Kitchen

Conservatory

Rear Garden

Bedroom

Bathroom
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jack
 
 
   Business Reply:
Thank you for taking the time from your busy schedule to answer this survey. Your generous comments are very much appreciated. Pauline
 

Review 15 May 2014
Recommended by customer in LN69
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
This is a 1 double bedroom flat on the first floor in North Hykenham, Lincoln. It is link attached to two 3 bedroom houses with no residents above or below. It has it''s own private entrance and alloted parking space outside. The kitchen has all white goods and the bathroom has a shower over the bath.

"Charterhouse have managed this flat for seven years and have been professional at all times. Professional tennants have been found with only a few weeks unoccupied in this time.
Charterhouse have visited to assess the property and the standard of maintenance.
I have been kept updated in all matters by the team at Charterhouse.
They were most helpful in dealing with one difficult tennent."
 
 
Team:
Pauline, Joe
 
 
   Business Reply:
How time flies! This apartment is so well presented it attracts the discerning tenant. We consider ourselves privileged to assist. Thank you for your kind comments. Pauline
 

Review 15 May 2014
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Fabulous one bedroom contemporary apartment with a neutral décor throughout. Ideally located for easy access to the bypass and surrounded by a plethora of local amenities

"moving from leicester to lincoln i was looking for a professional agent to help me locate and move into a suitable property, after several calls to other companies, who to be quite frank, couldnt care, i was happy to be able to find a company who did, and more so, an agent, jack mulhall. this was the first time i had ever moved so naturally i had 101 questions to ask, and jack answered every single one, he helped me and explained everything brilliantly, i even asked him the same things 3 or 4 times just to ensure i understood what was being mentioned and discussed, and he remained professional throughout. he gave me the time to view at my Convenience, as i had to come down from leicester, and gave me access when i needed it. during the signing stage jack went through all the paperwork and explained everything. during the moving in stage, jack was fantastic again, giving me the confidence to move for the first time by knowing no matter how i contacted him, by phone or email, he gave me straight answers and had no issues. i have never used the company before, but certainly will use again, and will recommend to anyone looking at moving with a professional, reliable, family run business."
 
 

Property

Kitchen

Lounge

Bathroom
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
JACK MULHALL
 
 
   Business Reply:
Jack will be asking for a wage increase! It's great to know that we were able to make the renting experience a pleasant one. If you have concerns at any times, please do give us a call. Pauline
 
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