Falloon Estate Agents - Sales

11 Smithfield Square
Lisburn
County Antrim
BT28 1TH

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Falloon Estate Agents - Sales 9.8/100
12 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 12 reviews since 2010
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent marketing and communication, good sensible advice. Realistic knowledge of the market. "   more
 
" I felt this was excellent. Given the current market."   more
 
" Very helpful and professional in what was a difficult transaction due to issues down the chain. "   more
 
" An excellent firm of estate agents. All their staff are well trained “very easy to talk to, their knowledge of this property was 1st class and any information they had was very quickly passed to me in...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 71%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
easy 2
Excellent 5
informed 3
knowledge 2
market 2
professional 3
property 3
service 2
“very 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Aug 2012
Recommended by customer in BT27
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached.
 
 
 
 
 

Review 3 Aug 2012
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedrooms double garage, living room, dining room, Maghaberry.
 
 
 
 
 

Review 3 Aug 2012
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 5 bedroom house city centre location. High IT and technology spec. Large extension, open plan living.
 

"Excellent marketing and communication, good sensible advice. Realistic knowledge of the market.
"
 
 
 
 
 
 

Review 1 Aug 2012
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Upper Ballinderry, 4 bedroom with conservatory & garage 4 reception rooms.
 

"I felt this was excellent. Given the current market."
 
 
 
 
 
 

Review 28 Jul 2012
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom, 4 reception detached house in Maghaberry.
 

"Very helpful and professional in what was a difficult transaction due to issues down the chain.
"
 
 
 
 
 
 

Review 27 Jul 2012
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house. 4 bedroom/2reception, 1 kitchen & D/stairs toilet. Double garage.
 

"An excellent firm of estate agents. All their staff are well trained “very easy to talk to, their knowledge of this property was 1st class and any information they had was very quickly passed to me in a very professional way. An excellent experience”."
 
 
 
 
 
 

Review 27 Jul 2012
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bedroom house with the garage.
 

"They informed us of any changes and steps forwards that I wanted to know something about the property they asked the vendor on my behalf. They communicated with me in different ways"
 
 
 
 
 
 

Review 27 Jul 2012
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lisburn. Semi-detached with garage.
 

"Efficient and effective."
 
 
 
 
 
 

Review 25 Jul 2012
Recommended by customer in BT27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Farm & Farm house & out building approx 40 acres.
 

"Thoroughly professional and interactive. Was very proactive in presenting property and came up with alternatives such as splitting up property to achieve desired price. Kept me informed at all times and gave advice on things. I needed to do i.e. discharge certificate etc. Excellent service."
 
 
 
 
 
 

Review 24 Jul 2012
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End semi detached och 3 bedroom, 2 reception, kitchen, bathroom, garden, back & front with parking at front for 2 cars.
 

"Very pleased did not hound us after we asked for a visit and price, but give us time. We were kept very well informed from beginning to end of sale. Staff extremely pleasant, available & easy to conserve with also kept in touch with solicitor which was a great help."
 
 
 
 
 
 

Review 20 Jan 2010
Recommended by customer in BT28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I would use Falloons again."
 
 
 
 
 
 

Review 15 Jan 2010
Recommended by customer in BT27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached dwelling with approx 4 acres of land.
 

"Excellent service throughout."
 
 
 
 
 
 
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