Jane Musgrave Estate Agents - Sales

13 Sea Road, East Preston
Littlehampton
West Sussex
BN16 1JN

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Jane Musgrave Estate Agents - Sales 9.5/100
11 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 11 reviews since 2012
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" They informed us when the property came on the market and handled the purchase. When required they chased the vendors and solicitors. They provided names of architects and builders and gave us details...."   more
 
" Excellent."   more
 
" Excellent “stress free” service. Kept us informed of program right through the purchase."   more
 
" The service was professional and friendly. They arranged viewing after I had had my offer accepted so that I could look at the flat in more detail. They also introduced me to the vendors who were able...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 80%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

buying 2
efficient 2
Excellent 3
friendly 4
informed 4
Jane 2
local 2
looked 2
Musgrave 2
professional 2
property 2
purchase 2
satisfied 2
service 5
team 2
vendors 2
Viewing 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Oct 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in need of total refurbishment.
 

"They informed us when the property came on the market and handled the purchase. When required they chased the vendors and solicitors. They provided names of architects and builders and gave us details of local tradesmen, school, doctors, etc."
 
 
 
 
 
 

Review 10 Sep 2012
Recommended by customer in BN13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached part thatched 16th century grade II used cottage.
 

"Excellent."
 
 
 
 
 
 

Review 10 Sep 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in quiet private road with superb gardens.
 

"Excellent “stress free” service. Kept us informed of program right through the purchase."
 
 
 
 
 
 

Review 7 Sep 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Well appointed 2 bedroom retirement first floor flat situated in pleasant garden surroundings. Close to shops and public transport. The whole site is well kept.
 

"The service was professional and friendly. They arranged viewing after I had had my offer accepted so that I could look at the flat in more detail. They also introduced me to the vendors who were able to answer questions. The agents was able to show certain features in the flat also."
 
 
 
 
 
 

Review 6 Sep 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached property in quiet Cul-de-Sac within 100M of sea front. Completely refurbished.
 

"Jane Musgrave and her associates have always looked after our best interest in both buying and selling property. We are very satisfied with their service."
 
 
 
 
 
 

Review 6 Sep 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom house, with well stocked fair sized gardens front and back sited on a private estate within half a mile of direct access to beach and sea.
 

"Was very satisfied with service provided. Viewing appointments were made always in advance. Viewers were always accompanied with someone from the agency. I was kept informed with regular updates on the progress of the sale. All this was carries out in a professional but friendly manner."
 
 
 
 
 
 

Review 6 Sep 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Newly renovated detached property in close proximity to the sea. Open plan kitchen/living area.
 

"An excellent house buying experience – looked after by a very efficient team who ensured that things went smoothly, and made good use of their local knowledge."
 
 
 
 
 
 

Review 5 Sep 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Very popular quiet area. Mostly bungalows not far from the sea or train stations about 10 min walk. Either way the property has large garden, all round and veg plot and gets sunshine all day.
 

"They rang to say they had made an appointment. Checking each time before coming even though they had a key. Very polite."
 
 
 
 
 
 

Review 3 Sep 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet bungalow.
 
 
 
 
 

Review 3 Sep 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom, detached house, colour washed and 3 storeys. Large well landscaped garden, with carriage drive. Triple garage situated on the outside of a large village.
 

"Extremely efficient and friendly service. We were kept well-informed of all events."
 
 
 
 
 
 

Review 31 Aug 2012
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large detached bungalow. Southerly rear gardens. Has an annex which is self-contained.
 

"I found Jane Musgrave and her team in the estate agents. Very knowledgeable and helped at all times. They were both very efficient; keeping us informed at every stage, at the same time always friendly and very helpful. I have been very glad of them help, I would recommend them."
 
 
 
 
 
 
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