McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
627 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 627 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We recently purchased a house with the help of Lisa from McRae’s (Highams Park), and we couldn't be happier with the experience. Lisa is a highly experienced agent who provided invaluable support at ...."   more
 
" McRaes, Lisa in particular who dealt with us throughout, informed us of the procedure of selling a property (as we'd never sold one before, only purchased) and explained absolutely everything we need...."   more
 
" This sale was an extremely rocky journey where updates and communication from all but the team at McRaes was poor to say the least. In addition to selling our property, we were dealing with several f...."   more
 
" We’ve been very happy with the firm. The agents dealing with our case were always extremely helpful and professional. My only comment would be, that I wish we were told in advance that they were going...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 34
best 33
buyer 33
buyers 34
buying 48
communication 39
Craig 65
definitely 33
difficult 37
easy 27
estate 75
excellent 93
experience 58
extremely 49
fantastic 36
finish 34
friendly 146
good 88
Great 76
happy 64
help 46
Helped 36
helpful 193
highly 70
informed 56
knowledge 27
knowledgeable 33
Lisa 197
local 30
market 41
McRae 26
McRae’s 63
McRaes 199
pleased 30
pleasure 26
process 144
professional 170
property 132
purchase 44
really 57
received 32
recommend 151
sale 115
sell 47
selling 53
service 213
services 26
team 96
thank 95
Thanks 43
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Nov 2024
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom end of terrace house in Chingford

"We recently purchased a house with the help of Lisa from McRae’s (Highams Park), and we couldn't be happier with the experience. Lisa is a highly experienced agent who provided invaluable support at every stage of the purchase. She was consistently available, offered insightful advice, assisted with negotiations, and coordinated effectively with the lawyers on both sides. Thanks to her expertise, the entire process was smooth, with only one week between selling our previous property and buying our new home. I highly recommend McRae’s as an agency, and Lisa’s services in particular, to anyone in need of a reliable and knowledgeable agent."
 
 
Team:
Mrs Lisa Fox
 
 
 

Review 8 Nov 2024
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace, 3 bedroom house, in Chingford.

"McRaes, Lisa in particular who dealt with us throughout, informed us of the procedure of selling a property (as we'd never sold one before, only purchased) and explained absolutely everything we needed to know to have a smooth experience. They arranged the viewings, went along and let the people in and made sure everything was secure afterwards keeping me in the loop at all times. This gave me total peace of mind.
The final week was hectic but again Lisa made sure I had all the relevant information and kept me informed of any changes daily. There's absolutely no way we could have navigated around everything without their help and expertise.
I would definitely recommend them and shall be using them again in the not too distant future.

Summing it up: Brilliant service with a smile! Thank you to ALL at McRaes. SC"
 
 
Team:
Lisa Fox
 
 
 

Review 4 Nov 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Five bedroom terrace property in Highams Park

"This sale was an extremely rocky journey where updates and communication from all but the team at McRaes was poor to say the least.
In addition to selling our property, we were dealing with several family issues which were causing us additional anxiety, however, Lisa, Craig, Barbara and the team continued to pursue updates, always responded to requests for call backs and were relentless in their efforts to get this sale over the line as well as always showing empathy to not just us but our buyer also.
Without Lisa’s persistence, we really don’t think that we would be sending this review from our new home.
Thank you all at ‘Team McRae’, for making this happen.
X X X X X"
 
 
Team:
Lisa, Craig, Barbera.
 
 
 

Review 30 Oct 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terrace house

"We’ve been very happy with the firm. The agents dealing with our case were always extremely helpful and professional. My only comment would be, that I wish we were told in advance that they were going on leave. Otherwise, the communication was always very speedy and this whole experience was a lot more pleasant thanks to them."
 
 
Team:
Lisa Fox
 
 
 

Review 24 Oct 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom terraced house

"I don’t know if this sale would have gone through without Lisa and the team and she wasn’t even our estate agent. We were buying the property through macraes, Lisa was more knowledgeable about the sale than anyone else in the chain. This was not the easiest of sales due to our being in a long and complicated chain. When there were issues further down Lisa was always on it, kept us updated, pushed the other agents and solicitors to act when this was needed. She was professional throughout and was a joy to talk to. I am so grateful to Lisa for all of her hard work."
 
 
Team:
Lisa Fox
 
 
 

Review 19 Oct 2024
Recommended by customer in E49J
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three-bed terrace in NE London

"Our dealing with McRae’s was as buyers of their client’s property. Given we weren’t their direct clients they were extremely helpful and proactive with us, going above and beyond to allow as smooth and pain-free process as possible. What was most gratifying was that it felt like we were dealing with people who cared, people with empathy and understanding."
 
 
Team:
Lisa Fox
 
 
 

Review 6 Oct 2024
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace house, Woodford Green.

"Always used Mcraes where possible, both buying & selling. Dealing with Craig is always both friendly and professional. His advice is always worth listening to and discussing options is invaluable. Our relationship has developed over many years of positively doing business together. Our current sale is proof positive that "online" agents are a dangerous liability and to be avoided where at all possible."
 
 
Team:
Craig & support staff
 
 
 

Review 5 Oct 2024
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchasing a property in Highams Park. 1930s end of terraced, 5 bedroom.

"We purchased a property in Highams Park. McRaes have been absolutely excellent throughout the whole process.

McRaes matched us with the house and suggested it would be worth us viewing. They organised a second viewing for us and they did not rush us or pressurise us into making a decision.

We sold our house through an online estate agent. Due to difficulties with the sale of our house things did not go as smoothly as we had hoped. The difference between the service we received from our online agent and McRaes was massive. McRaes were always available to advise and support us. They were 'on the ball', honest, straightforward and professional. They worked hard and had real expertise to ensure the deal successfully went from the initial offer right through to completion.

If I was to sell a house again in the future, I would without doubt choose McRaes. I strongly recommend. They really are what an estate agent should be."
 
 
Team:
Craig McRae, Lisa and Barbara
 
 
 

Review 5 Oct 2024
Recommended by customer in e4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams Park

"Lisa was helpful from start to finish
even phoning the buyers solicitors and updated us all the time
went the extra mile .
took a long time to get the property but not estate agents fault,
if it was not for lisa would have pulled out of buying the property
she acting professionally
"
 
 
Team:
lisa
 
 
 

Review 14 Aug 2024
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terrace E17
 

"We wanted to say a huge thank you to you and the team from the moment we booked the viewing to ushering the entire process along and being such a friendly voice to chat to on the phone. Its been a pleasure. Thank you to our sellers too, for sticking with us were moved in and it already feels like home, were just so delighted how its all worked out well be having a few drinks in the garden to celebrate! all the best!"
 
 
 
 
Team:
Lisa And Team
 
 
 

Review 7 Aug 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat in E4 Waltham Forest.

"Lisa was very friendly and supportive the whole way. Whilst she was working for the seller and clearly busy, she was helpful, responsive and transparent throughout the process. I had a real sense of a local company that valued local people it serves. Lisa was personable and we were able to speak regularly if there were issues, she has a good sense of humour which I guess helps. A real knack at bringing buyers and sellers together. Being local I felt I could either call in or speak on the phone to resolve or discuss anything."
 
 
Team:
Lisa mainly as negotiator and agent and Barbara on the phone
 
 
 

Review 20 Jul 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed 1930s terrace in Highams Park

"Very happy with the service we received. Lisa was always friendly, professional and instructive in her dealings with us. We would highly recommend them - they are clearly a deep rooted Highams Park institution who were here before it was cool ;)"
 
 
Team:
Lisa
 
 
 

Review 20 Jul 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We would like to say a big thanks to Lisa and team for seeing through this sale.

"All along was kept informed and upto date and nothing was a trouble for them.
All the office staff were very professional and knowledgeable. Again thank you for getting sale over the line.
Cheers
Christine and Ged"
 
 
Team:
Lisa Fox
 
 
 

Review 13 Jul 2024
Recommended by customer in TR13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached house in Chingford.

"Lisa was amazing throughout. Always available to talk to. Rang with updates. Some good some bad along the way but none were her fault. Would not hesitate to recommend other sellers and buyers to use mcraes."
 
 
Team:
Lisa fox
 
 
 

Review 12 Jul 2024
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house

"Both Lisa and Craig were very helpful, very professional and realistic as to the market and negotiations. I was kept informed of developments at all times and they were always polite, friendly and professional. They made the whole experience easy and as stress free as possible. An excellent team."
 
 
Team:
Lisa, Craig
 
 
 

Review 8 Jul 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Spacious ground floor flat decorated to a high standard

"Lisa was very professional kept us informed at all times she worked very hard chasing our buyers solicitors when they dragged the transaction along ."
 
 
Team:
Lisa
 
 
 

Review 6 Jul 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bed house Highams Park

"I cannot thank Lisa enough for her care, support and honesty. I have no hesitation whatsoever in recommending McRaes. Professional and excellent communication, clear guidance and I knew I could trust in them."
 
 
Team:
Lisa Craig
 
 
 

Review 20 May 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian end of terrace 3 bedroom house.

"I would like to extend a huge ‘Thank You’ to Lisa and her team for making my house selling experience as smooth, pleasant and easy as possible.
I originally met Lisa many years ago when I purchased my lovely house in Highams Park, through McRae’s, and I was delighted to be under her care again when I recently sold my property, after many happy years living in the area.
She acted on my behalf and handled all negotiations politely and swiftly and guided me through the entire process, answering my questions and returning all my calls promptly, which was very much appreciated.

Lisa provided an exceptionally high standard of care and support, going above and beyond on many occasions, to enable the smooth transition from sale to completion. She was extremely professional in her negotiations, warm and kind throughout the entire process and I had complete trust in her knowledge, experience and skills.

Thank you so much for all your hard work Lisa, you have been an absolute pleasure to work with and I wish you and your team at McRae’s much success for the future.

"
 
 
Team:
Lisa Fox
 
 
 

Review 8 May 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house
 

"Great, Clean and Friendly Service!
Thank you!"
 
 
 
 
Team:
Lisa
 
 
 

Review 2 May 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed Victorian end-of-terrace, Highams Park

"Lisa at McRaes showed us a number of properties around Highams Park, and recommended properties for us to view based on a good understanding of our needs and preferences. We really felt she was on our side throughout the process, and she worked incredibly hard to get the purchase over the line under some tricky external circumstances. We're really grateful to her for all her knowledge, hard work and emotional support!"
 
 
Team:
Lisa Fox
 
 
 
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