Thompson Vales Estate Agents - Sales

432-434 Streatham High Road, Streatham
London

SW16 3PX

Estate Agents

Listed under:  Estate Agents
95% recommended   Rating Thompson Vales Estate Agents - Sales 9.4/100
21 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 21 reviews since 2006
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Was a difficult sell to the buyer but agent always kept in touch via telephone and email. Updates were provided on a regular basis until completion."   more
 
" Had 3 offers at full asking price after 4 days on the market, so did not benefit so much (or for long) from agent’s services, so felt the fee was high for the work."   more
 
" We were very happy with the service provided by Richard, Maria and Jo at Thompson Vales. They are always straightforward accurate and a pleasure to deal with. We bought and sold with them twice and wo...."   more
 
" We were very pleased with Thompson Vales. They were friendly, helpful & efficient. They made us feel at ease after previous extremely bad experiences with estate agents in SW16."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 60%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 87%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 85%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 2
buyer 2
efficient 2
estate 3
Excellent 2
friendly 4
happy 2
helpful 4
market 2
pleased 2
presented 2
professional 5
property 4
received 2
recommend 2
sale 2
service 8
Thompson 5
Vales 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jun 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom period. Victorian property.
 

"Was a difficult sell to the buyer but agent always kept in touch via telephone and email. Updates were provided on a regular basis until completion."
 
 
 
 
 
 

Review 31 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed ground floor flat in purpose built block.
 

"Had 3 offers at full asking price after 4 days on the market, so did not benefit so much (or for long) from agent’s services, so felt the fee was high for the work."
 
 
 
 
 
 

Review 30 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Streatham Vale, 3 bed 1930’s terraced house.
 

"We were very happy with the service provided by Richard, Maria and Jo at Thompson Vales. They are always straightforward accurate and a pleasure to deal with. We bought and sold with them twice and would not hesitate to recommend them."
 
 
 
 
 
 

Review 29 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace in popular location. Workshop in garden 2 bed with study/3rd bedroom, living room, dining room kitchen.
 

"We were very pleased with Thompson Vales. They were friendly, helpful & efficient. They made us feel at ease after previous extremely bad experiences with estate agents in SW16."
 
 
 
 
 
 

Review 28 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat (conversion) SW16.
 

"The agent provided a well considered & reasoned valuation which was broadly in line with our expectation. The property was presented well on their website & was under offer within a matter of days. We were kept informed of progress throughout the transaction."
 
 
 
 
 
 

Review 28 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom terrace house, large garden for the area off road parking for two cars.
 

"They did the best they could with the buyers of our property."
 
 
 
 
 
 

Review 28 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat (attic) Streatham.
 

"I was very happy with the service provided. The staff were very helpful and friendly and though I know estate agents ultimately work for the seller, I did feel they were “on my side” too. Basically they weren’t sleazy like some estate agents I could mention."
 
 
 
 
 
 

Review 28 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed Edwardian semi London. SW16. Main road good sized gardens.
 
 
 
 
 

Review 24 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Best service ever had. I wish to repeat very professional from first to last minute. Well recommended."
 
 
 
 
 
 

Review 22 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property is a mid terraced two storey house, situated in Streatham Vale with easy access to the railway station.
 

"The service provide was very professional and efficient from all members of the staff involved with the sale of this property. The whole operation was completed and on time."
 
 
 
 
 
 

Review 22 May 2013
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace, 3 bed house.
 
 
 
 
 

Review 24 Jun 2006
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Well presented property details and always polite, professional and helpful."
 
 
 
 
 
 

Review 23 Jun 2006
Not Recommended by customer
 
 
Satisfaction Ratings
 
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 22 Jun 2006
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were very pleased with the service we received. Mr. Thompson clearly has an excellent knowledge of the local market and we were always dealt with professionally, politely and in a helpful way which has not been our experience with estate agents."
 
 
 
 
 
 

Review 22 Jun 2006
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 22 Jun 2006
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace mock Tudor house.
 
 
 
 
 

Review 14 Jun 2006
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent, friendly service! Would recommend Thompson Vales to anyone."
 
 
 
 
 
 

Review 14 Jun 2006
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 13 Jun 2006
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We received a very courteous, friendly & professional service. Our phone calls & queries were dealt with quickly & efficiently."
 
 
 
 
 
 

Review 13 Jun 2006
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed, recently refurbished mid-terrace home.
 

"Thompson Vales were in every respect professional and offered exemplary service. They found a buyer that was reliable and assisted in every way to give a prompt sale."
 
 
 
 
 
 
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