Your Move - Sales

380 Tonbridge Road
Maidstone
Kent
ME16 8TR

Estate Agents

Listed under:  Estate Agents
50% recommended   Rating Your Move - Sales 6.7/100
8 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 6.7 /10 Overall Rating 6.7/10
Based on 8 reviews since 2004
 
 
 
Professional 6.5/10 Professional Rating 6.5
The firm acted professionally at all times
 
Knowledgeable 6.7/10 Knowledgeable Rating 6.7
The firm showed a good knowledge of local market conditions
 
Friendly 7.2/10 Friendly Rating 7.2
The staff are friendly and give clear and helpful information
 
Helpful 6.3/10 Helpful Rating 6.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The service was extremely poor. Accepted offer not put in writing –one sales advisor was abrupt and very rude. Communication was very poor and ended up dealing with vendor directly. Would never recomm...."   more
 
" Our negotiator Evy Hoyues was very informative and helpful and kept us fully up to date on a regular basis."   more
 
" Some times staff were pushy/rude. At times showed severe lack of communication between themselves and ours/the sellers solicitors. I'd also recommend that the same person continuous deals with a sale/...."   more
 
" Agents efficient & approachable, good local knowledge of property & market."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 75%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 33%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Communication 2
good 2
helpful 2
offer 2
person 2
property 2
recommend 2
service 3
abrupt 1
Accepted 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 May 2012
Not Recommended by customer in ME16
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 0/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1900 semi detached 3 beds.
 

"The service was extremely poor. Accepted offer not put in writing –one sales advisor was abrupt and very rude. Communication was very poor and ended up dealing with vendor directly. Would never recommend your move again. Barming, maldstone, brang with tears."
 
 
 
 
 
 

Review 3 May 2012
Recommended by customer in ME16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian Two bed terraced needing renovation, Maidstane West area.
 

"Our negotiator Evy Hoyues was very informative and helpful and kept us fully up to date on a regular basis."
 
 
 
 
 
 

Review 19 Mar 2008
Not Recommended by customer in ME16
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 2/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace 1 bedroomed starter home with garden.
 

"Some times staff were pushy/rude. At times showed severe lack of communication between themselves and ours/the sellers solicitors. I'd also recommend that the same person continuous deals with a sale/purchase as nobody other than one person ever know what stage we were at! Generally not overly impressed."
 
 
 
 
 
 

Review 13 Feb 2008
Recommended by customer in ME16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Agents efficient & approachable, good local knowledge of property & market."
 
 
 
 
 
 

Review 12 Jun 2004
Recommended by customer in ME16
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Link detached house-approx 12 years old with garage conservatory-situated in a dose.
 

"Service provided was good I suggestion for improvement. The person who was responsible for working after our sale post offer always had her answer phone on to sooner her calls - she never answered the phone spontaneously. Also she failed to respond to queries raised by our solicitor."
 
 
 
 
 
 

Review 9 Jun 2004
Recommended by customer in ME16
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom terraced property, built in the 1900's on the outskirts of town centre.
 

"Excellent service, kept in constant contact with myself about all ongoing matters to ensure a smooth completion of the property."
 
 
 
 
 
 

Review 9 Jun 2004
No Recommendation by customer
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 

"Found the staff very helpful throughout the whole process - highly recommended!"
 
 
 
 
 
 

Review 3 Jun 2004
No Recommendation by customer in ME16
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
End of terrace. 3 beds & garage.
 
 
 
 
 
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