Bridgfords - Sales

9b Crofts Bank Road, Urmston
Manchester
Lancashire
M41 0TZ

Estate Agents

Listed under:  Estate Agents
90% recommended   Rating Bridgfords - Sales 8.7/100
10 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 8.7 /10 Overall Rating 8.7/10
Based on 10 reviews since 2007
 
 
 
Professional 8.5/10 Professional Rating 8.5
The firm acted professionally at all times
 
Knowledgeable 8.5/10 Knowledgeable Rating 8.5
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 8.7/10 Helpful Rating 8.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service"   more
 
" The house was difficult to sell.There was an opportunity to sell. With slightly reduced fees the offer would have been accepted.However there was no flexibility or common sense. I refused the offer an...."   more
 
" A fantastic service. More than happy and exceeded my expectation. Alan was my main contact and he did a fab job of marketing, communication, arranging viewing, offering advice and sold my house quickl...."   more
 
" Excellent service provided."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 75%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 88%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 88%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 75%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
Alan 3
branch 3
Bridgefords 2
Bridgfords 3
compared 2
difficult 2
estate 2
Excellent 2
expectations 2
friendly 2
happy 2
helpful 3
informed 2
really 2
sell 2
sense 2
service 7
set 2
wanted 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Nov 2013
Recommended by customer in M30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached Eccles

"Excellent service"
 
 
Team:
Amanda and Kelly
 
 
 

Review 10 Nov 2013
Not Recommended by customer in M300
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House in Eccles

"The house was difficult to sell.There was an opportunity to sell. With slightly reduced fees the offer would have been accepted.However there was no flexibility or common sense. I refused the offer and then Bridgefords spent many more pounds (than the reduction) in trying to sell it again...Women!!!"
 
 
Team:
Amanda
 
 
   Business Reply:
I was very disappointed with this review after many reviews with an excellent return, we sold the property concerned to an investor which was then undervalued by survey, we were in constant contact with the vendor who lived overseas, conducted all the viewings and had keys, the feedback after the sale via email directly from the vendor concerned is below:

OK..Amanda. Thanks for everything.
I havent heard a thing off my Soicitor despite a couple of emails.
I think youve earnt your money with me lol..
I do get a bit stressed at times.
Keep well.
Kind Regards,
Alan
 

Review 17 Dec 2012
Recommended by customer in M41
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, 1930''s, corner plot with 2 garages and large garden

"A fantastic service. More than happy and exceeded my expectation. Alan was my main contact and he did a fab job of marketing, communication, arranging viewing, offering advice and sold my house quickly. I would highly recommend this branch."
 
 
Team:
Alan
 
 
 

Review 1 Nov 2012
Recommended by customer in M30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Semi in Salford

"Excellent service provided."
 
 
Team:
Sam Kerr
 
 
 

Review 1 Nov 2012
Recommended by customer in M30
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace eccles

"Good service. A really really big thanks to Matt Hindley from stretford branch for finding us two buyrrs as the first one messed me around. Great guy."
 
 
Team:
matt hindley
 
 
 

Review 1 Nov 2012
Recommended by customer in SK6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End Terrace, 3 bedroom, built 1900. Location: Eccles

"Overall I was happy with the service. A bit disappointed that I did not get the price I wanted, but that was not really Bridgfords fault. Were the expectations set too high?

Overall I found Bridgfords helpful and they kept me informed about all developments.

Alan was very helpful, and both Sam and Rob helped me when they could. I sometimes felt that they were looking for the quickest sell rather than the best deal for me though.

Maybe thought the costs were a bit on the high side compared to other estate agents, but I cannot complain as they did sell my house."
 
 
Team:
Alan, Samantha, Rob
 
 
 

Review 6 Oct 2012
Recommended by customer in M41
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached with large garden in Flixton Manchester

"First time with Bridgfords but very impressed with the friendly and efficient service. Also impressed with the professionalism of the staff at Urmston, particularly Alan Cooper, whose sense of humour ('trust me - I'm an Estate Agent') and helpful advice was much apreciated."
 
 
Team:
Alan Cooper, Samantha Kerr.
 
 
 

Review 16 Aug 2012
Recommended by customer in M415
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed detached, nice residential area, house in poor condition.

"In the past I have not had a lot of time for Bridgfords. I have bought previous houses through them and I have found them to be annoyingly pushy with their mortgage products. In fact several years ago, at a different branch in the North West, I got the impression that they were suggesting I had to arrange a mortgage in principle with them before I could view a property. That was 10 years ago, I left that particular office and did not view any of their properties.

The service we received from Bridgfords during this latest purchase was a massive improvement on my previous experiences with the company.

This time, although we were offered an appointment with their mortgage advisor more than once, there was rather less coercion.

There were some glitches with the memorandum of sale at the start of the process which lead to delay, the vendors solicitors' address was incorrect and despite it being pointed out to Bridgfords, they failed to correct it meaning that we had to chase quite hard to find out what was going on when nothing seemed to be happening after a few weeks. However this paled into insignificance when compared with the other problems caused by the vendors difficulties in completing paperwork correctly.

We found them to be helpful, friendly and kept us informed. As we reached the originally agreed completion date there was a situation where the vendor wanted to delay completion with no set date in mind. This would have been catastrophic for us. The Manager of the branch dealt with the situation very sensitively, managing the expectations of both us and the vendor, managing to reach a mutually agreeable and successful outcome. I know he put a huge amount of patience and effort into this, for a while we were having discussions on a daily basis and on some occasions he was calling me from work fairly late in the evening.

We are very pleased with the Manager's sheer determination to make what was a difficult sale work for both parties and I can't thank him enough.

Apart from the initial delay with the memo of sale, which was caused by the vendor but not corrected by Bridgfords, my faith in Bridgefords has been restored. This is wholly due to the very friendly, open and honest service we received from all staff, in particular the Manager.
"
 
 
Team:
Alan Cooper, Samantha & Joe
 
 
 

Review 16 Aug 2012
Recommended by customer in M30
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed End Terrace house in Peel Green/Patricroft, Eccles, Manchester

"There was some confusion in the outset regarding the selling fee and contract, however these were resolved satisfactorily."
 
 
Team:
Louise, Allan and Sam
 
 
 

Review 18 Jul 2007
Recommended by customer in WA14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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