Mansons Property Consultants - Lettings

5 Holly Avenue West, Jesmond
Newcastle Upon Tyne
Tyne and Wear
NE2 2AR

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Mansons Property Consultants - Lettings 9.7/100
26 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 26 reviews since 2013
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Very professional service This is the second time we have used them and wouldn't hesitate to use them again"   more
 
" Very professional firm and very friendly staff."   more
 
" I have never used Mansons before as I thought they were a company that dealt mostly in Newcastle and I was looking in Gateshead. I found the property and arranged a viewing and had a number of con...."   more
 
" Our first time renting through Mansons, and we found them very easy to deal with; friendly but professional and always helpful. So far we've been impressed with the efficiency of the maintenance team...."   more
 
About Us

Mansons Property Consultants are multi award winning estate agents, specialists in sales, lettings & property management based in Jesmond, Newcastle upon Tyne. Buying, selling or renting we can help. We are an independent estate agency which was established 2001 and the exclusively appointed Guild Property Professional member for Jesmond. We are committed to providing a high-quality personal service to customers looking to sell, let, buy or rent which is reflected in our online reviews.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 94%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 92%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 60%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 90%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 91%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 91%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 5
buy 2
certainly 2
communication 2
definitely 3
despite 2
didnt 2
ensuring 2
especially 2
excellent 7
expect 2
experience 2
extremely 3
fantastic 2
fault 2
flat 2
free 3
friendly 8
future 3
happy 2
help 3
helpful 5
issues 5
knowledgeable 3
landlord 3
let 3
looking 3
manage 3
management 3
Manson 3
Mansons 17
market 3
needs 3
problems 3
process 4
professional 11
promptly 3
property 9
quickly 3
really 4
recommend 5
rent 3
renting 3
repairs 3
second 3
service 7
standard 3
team 4
tenant 3
tenants 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Oct 2014
Recommended by customer in Ne15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed Apartment NE15

"Very professional service
This is the second time we have used them and wouldn't hesitate to use them again"
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Dean Collins
 
 
 

Review 5 Jun 2014
Recommended by customer in NE2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Upper flat, Newcastle upon Tyne

"Very professional firm and very friendly staff."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Dean Collins
 
 
 

Review 25 Mar 2014
Recommended by customer in NE8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Lower 2 bed flat in Gatehsead.

"I have never used Mansons before as I thought they were a company that dealt mostly in Newcastle and I was looking in Gateshead.

I found the property and arranged a viewing and had a number of concerns which were relayed back to Mansons. I was a little disappointed that viewings were happening when the flat hadn't been yet cleaned or decorated. I expressed my interest with in the property with a list of very fair required changes and was informed a number of these were already in progress.

It was difficult to get answers but this was due to the lack of communication from the landlord. It took a long time to get answers but I know the Mansons team made a lot of effort to help this run smoothly and to eventually secure us the property.

We paid out deposit and admin fees to Mansons bank account and our rent to our landlady and started the tiresome work of getting the property up to scratch so we could move in.

I must say that whilst there might seem to be a number of negatives here the negatives are not down to Mansons handling but the quality of the property. Perhaps a little more time could've been taken to get the property to a decent standard before putting it on the market, before using Mansons I'd heard that the quality of their portfolio was excellent. I understand Mr Manson viewed this property and I'm a little disappointed that it was immediately let out in its condition.

Regardless of the quality of the property I still decided to pursue the rental as I needed to move quickly and a very short distance but it took longer than expected to move in due to work needed.

One thing that does stick with me was that once I had decided I wanted to secure the rental and pay a holding deposit Mansons were keen to find out if the issues I had raised had been sorted so wouldn't accept my deposit. This is the first time I have had an agency want to find out more information from the landlord before taking payment, I was very impressed.

I have had some poor experiences with agencies in the past but this is one of the best, granted, a tricky one but the Mansons team handled it really well despite everyones frustrations.

I would definitely use Mansons again in the future though my next step is to buy. I will most certainly look at Mansons portfolio when I am ready as the team were fantastic, especially Dean, Gavin and Elena."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Dean, Gavin and Elena
 
 
 

Review 5 Mar 2014
Recommended by customer in NE8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed maisonette

"Our first time renting through Mansons, and we found them very easy to deal with; friendly but professional and always helpful. So far we've been impressed with the efficiency of the maintenance team, (moved in Fri, someone in for repairs on Monday), would recommend Mansons to anybody looking to rent."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gav, Steve
 
 
 

Review 19 Feb 2014
Recommended by customer in NE19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Upstairs 2 bedroom flat North Shields

"Mansons are extremely professional + were an absolute pleasure to deal with.

They guided me through every step of the letting process & made everything run smoothly & hassle free, nothing was ever too much trouble.

I would certainly have no hesitation in recommending the company."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Nick Manson, Cindy Barrow, Gav Younger, Elena Verrall
 
 
 

Review 18 Dec 2013
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3-bed rural semi-detached stone built cottage with 3 downstairs receptions, modern kitchen, LPG-central heating, woodburner and very large garden. Surrounded by woodland and in peaceful off-road location in Northumberland on the A69 commute corridor.

"Manson's work in co-operation in Tynedale with Northumbria and Cumbria Estates, based in Hexham. This means that despite Manson's office being in Jesmond, there is always someone more local to the tenant than either the landlord or their agents. Second, we had used another firm for 3 years prior to using Manson's, and the difference in approach is staggering. The previous management (a franchise of a national chain) were not at all professional, did not keep up a regular inspection schedule, did not alert us to problems with the property that could have been avoided, carried out the bare minimum of a final inspection, the upshot was that the previous tenants left us with a rather larger repair bill than was necessary. By contrast, everything that Manson's have done since the property was let by them in August 2013 has been excellent, negotiating fairly between landlord and tenant, ensuring that maintenance, when necessary, has been carried out promptly and sympathetic to our needs and constraints. Every time you go to the office, you are greeted very warmly, the advice given has always been top drawer. Emails are similarly friendly. One of the biggest plusses for us, and again a contrast with our previous experience, is that the staff are very loyal to Nick Manson, many have been there for several years and so when you do need to talk to someone, you don't feel like you have to start from the beginning all over again. We trust them, and we will definitely continue to have them market and manage our property. I would definitely recommend them to others."
 
 
Team:
Ben, Elena, Gav, Nick, Angela
 
 
 

Review 24 Jul 2013
Recommended by customer in NE2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bedroom Ground Floor Flat in Newcastle

"I have never used Mansons estate agents before as I am renting a student property first time.

They gave myself and my flatmate valuable advice and were extremely helpful throughout the process, ensuring that we got the property we wanted.

Also, as we are students and we didn't really know what to expect and we didn't know what we would need to do, the agents were very helpful in explaining EVERYTHING to us in simpler terms.

They also went out of their way to help us fill out council tax exemption forms, and gave us direct information which they did not need to do.
"
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ben Brass
 
 
 

Review 21 Jul 2013
Recommended by customer in ne2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom apartment in one of the best streets in Jesmond

"Excellent support and advice from all concerned"
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Angela, Ben, Sarah, Nick
 
 
 

Review 2 Jul 2013
Recommended by customer in Ne2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Upper floor maisonette

"Excellent service especially Angela Ben and nick"
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Angela Ben gav and nick
 
 
 

Review 30 May 2013
Recommended by customer in NE30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bedroom end terraced house

"I have never used Manson's before, going of experience so far I would use them again in the future."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ben Brass
 
 
 

Review 30 May 2013
Recommended by customer in Ne7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A 3 bedroom semi detached house,

"Great friendly, knowledgable team, offering a fantastic service."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gav, Ben
 
 
 

Review 30 May 2013
Recommended by customer in NE1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed Penthouse, Newcastle Quayside

"This is the 2nd time I have used Mansons to find me a property.

On each occasion I have been looking for a 3 bed property with 3 double bedrooms and at least 2 parking spaces. They are one of the few agents that listened to my requirements rather than sending me to a load of unsuitable properties and wasting my time.

They were also one of the few agents that could accommodate the needs of 3 professionals ie They didnt point blank refuse to do viewings after 17.30.
I would definitely recommend them!"
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Big Thanks!
 
 
 

Review 8 May 2013
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom, ground floor flat in Heaton, Newcastle upon Tyne.

"We're really pleased to have been able to re-let our flat in Heaton, through Mansons.
They advised us on some improvements that were required to the flat before re-letting it as well as local, reliable tradesmen to carry out the work required to a high standard.
All the staff at Mansons are friendly and knowledgeable, we dealt mainly with Gav Younger throughout the process and he was extremely helpful at all times and helped make the process smooth and stress free!
We'd have no hesitation recommending Manson to any Landlords.

"
 
 
Team:
Gav Younger
 
 
 

Review 2 May 2013
Recommended by customer in ne25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Mid terrace 3 bed

"From first appointing mansons , i have to say that i have never dealt with a more professional company in my life , the customer service i have recieved is outstanding !! NOTHING is to much trouble for then and they take ALL the worries about being a land lord away from maintanance to paperwork I would recommend this company to anyone wishing to rent out there property"
 
 

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kitchen

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Nick and angela ,
 
 
 

Review 27 Apr 2013
Recommended by customer in ne30
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
1 bedroom ground floor modern apartment tynemouth

"had another firm find the tenant but have been happy with the full management of the property with mansons"
 
 
 
 

Review 22 Apr 2013
Recommended by customer in NE2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed mid terraced in Jesmond, Newcastle upon Tyne

"Couldn't fault them. Not used Mansons before but would have no hesitation in using them again."
 
 

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Living Room

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gav
 
 
 

Review 18 Apr 2013
Recommended by customer in NE2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Terrace house, with 5 other flats, close to the metro line. in a gentrified part of Newcastle.

"Very professional, helpful and quick to answer questions. Compared to others in the area, Mansons were by a long stretch the most professional.

No, never used them before.

It would have been useful to have a inventory, though this was partly my own fault for not following up on the matter. The agent only facilitated the tenancy rather than managed it, which was the responsibility of the landlords."
 
 

External

Living Room

Kitchen

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Bedroom

Bathroom
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gav Younger
 
 
 

Review 17 Apr 2013
Recommended by customer in NE27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Modern mid-terraced, two storey house with small garden and garage. Double glazed and centrally heated throughout.

"Professional, friendly, honest and curteous. Really get the sense that they have my interests at the forefront of their thinking.

Understand what's important to me, and give honest guidance and advice. Very efficient at dealing with any issues that arise, and doing so in a pragmatic manner."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Aleyna, Debbie
 
 
 

Review 12 Apr 2013
Recommended by customer in ne30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed end terrace at the coast

"First class service, I am very satisfied with them."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gav, Cindy, Debbie
 
 
 

Review 11 Apr 2013
Recommended by customer in NE26
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Tyneside flat in Whitley Bay (ground floor, two beds).

"Prompt responses by e-mail and very constructive in solving problems eg boiler repairs / replacement and damp issues."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Debbie, Cindy
 
 
 
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