Grant Estate Agents - Sales

7 High Street
Newtownards
County Down
BT23 4JN

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Grant Estate Agents - Sales 9.8/100
16 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 16 reviews since 2009
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I was completely satisfied with every aspect of the sale of my property and have no hesitation with recommending Grants Estate Agents to friends & family. Grants will be my first choice in the future."   more
 
" Buying a property through John Grants was seamless and I would have no hesitation in either recommending their services or using them in the future. I found the staff extremely helpful, and in a parti...."   more
 
" Excellent service from Grant’s staff. Friendly, approachable and informative. In a relaxed manner they gave necessary information that imbibed confidence in me in the decision I was making. Perfect ti...."   more
 
" Our home was only on the market for a short time. We feel that this was due to the hard work of the staff at John Grants Estate Agents. We were more than pleased."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 86%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 60%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

approachable 2
Grant 2
Grants 2
helpful 2
highly 2
John 6
market 2
property 2
sell 3
Thank 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Apr 2014
Recommended by customer in BT23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I was completely satisfied with every aspect of the sale of my property and have no hesitation with recommending Grants Estate Agents to friends & family. Grants will be my first choice in the future."
 
 
 
 
 
 

Review 14 Apr 2014
Recommended by customer in BT22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi-detached with sea view, Ards Peninsula.
 

"Buying a property through John Grants was seamless and I would have no hesitation in either recommending their services or using them in the future. I found the staff extremely helpful, and in a particular Hannah who was both professional & pleasant. Thank you."
 
 
 
 
 
 

Review 10 Apr 2014
Recommended by customer in BT23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached house. South facing, spacious, welcoming hallway, end cul-de-sac location. Detached garage, oil fired central heating. Excellent insulation. Up stairs view of scared tower! Long stairwell window.
 

"Excellent service from Grant’s staff. Friendly, approachable and informative. In a relaxed manner they gave necessary information that imbibed confidence in me in the decision I was making. Perfect timing in their communications. A very happy customer. Thank you!"
 
 
 
 
 
 

Review 28 Mar 2014
Recommended by customer in BT23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet bungalow. Multi fuel burner, Country style kitchen.
 

"Our home was only on the market for a short time. We feel that this was due to the hard work of the staff at John Grants Estate Agents. We were more than pleased."
 
 
 
 
 
 

Review 26 Mar 2014
Recommended by customer in BT22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-3 bedroom bungalow. Good size garden to rear driveway to side central heating (oil). Double glazed throughout. Quiet Cul-de-Sac in village with good facilities. Outstanding position on shore of Strangford Lough inlet.
 

"The property was my deceased mother’s home & I was her executor living in England. The property took a year to sell & my interaction & negotiations with John Grant made what was a very stressful situation run as smoothly as possible given the circumstances. They were highly sensitive & approachable. I cannot recommend them highly enough."
 
 
 
 
 
 

Review 21 Mar 2014
Recommended by customer in BT23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet bungalow conlig no interesting features just a nice house.
 
 
 
 
 

Review 19 Mar 2014
Recommended by customer in BT23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 x bedroom semi well cared, private rear garden, stove wood burner schools, bus route, shop walking distance.
 
 
 
 
 

Review 9 May 2009
Recommended by customer in BT22
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 29 Apr 2009
Recommended by customer in BT23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 22 Apr 2009
Recommended by customer in BT22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"John Grant made my house sale very straightforward as he took care of everything involved and was always updating me with what was happening. John gives 100% when trying to sell. This was my second house with john and highly recommends him."
 
 
 
 
 
 

Review 19 Apr 2009
Recommended by customer in BT22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Both Gary, John were very helpful at all times, they could not have done any better, given the market at the present time, we were very lucky to sell."
 
 
 
 
 
 

Review 16 Apr 2009
Recommended by customer in BT22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
6 bed semi double garage built 2000.
 

"Very good updated very frequently."
 
 
 
 
 
 

Review 16 Apr 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 11 Apr 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Only problem was an over ambitions valuation which resulted in inheritance tax being paid unnecessarily (This was a probate sale) and taking time to be repaid otherwise ok."
 
 
 
 
 
 

Review 9 Apr 2009
Recommended by customer in BT22
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Middle property of three with conservatory. Big back garden newly refurbished kitchen.
 
 
 
 
 

Review 9 Apr 2009
Recommended by customer in BT22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
 
 
 
 
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