Musker McIntyre Estate Agents - Sales

22 High Street, Loddon
Norwich
Norfolk
NR14 6AH

Estate Agents

Listed under:  Estate Agents
83% recommended   Rating Musker McIntyre Estate Agents - Sales 8.2/100
6 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 8.2 /10 Overall Rating 8.2/10
Based on 6 reviews since 2008
 
 
 
Professional 7.7/10 Professional Rating 7.7
The firm acted professionally at all times
 
Knowledgeable 8.8/10 Knowledgeable Rating 8.8
The firm showed a good knowledge of local market conditions
 
Friendly 8.2/10 Friendly Rating 8.2
The staff are friendly and give clear and helpful information
 
Helpful 8.2/10 Helpful Rating 8.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" This company made a 'pigs ear' of two property viewings(out of a total of only two)including; arriving late at the property,having either the wrong keys for the property or not knowing which particu...."   more
 
" Did a very good job of marketing the property and when our chair fell through initially, worked very hard to put a new chair in place."   more
 
" Great service. Would recommend to everyone. Personal/professional service."   more
 
" Agency worked very hard both in & out of office hours to service us a favorable result. Very highly recommend."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 0%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

hard 2
recommend 2
service 2
chair 1
favorable 1
fell 1
free 1
good 1
Great 1
highly 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2016
Not Recommended by customer in EX8
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Georgian Town House,Loddon plus a second viewing nearby.

"This company made a 'pigs ear' of two property viewings(out of a total of only two)including; arriving late at the property,having either the wrong keys for the property or not knowing which particular key was for the property, totally failing to open the door. Startling an adult occupant of one property, who had not been informed that a viewing was even going to take place.
One property had a cellar as a feature. The agent representative did not know how to switch the power on in it (despite having been there before)and so we were reduced to trying to view it by the light of a mobile phone!

Despite this, we did make an offer on one of the properties which was accepted by the vendor. There then proceeded two weeks of legal paperwork (and associated costs of our solicitor), before Musker McIntyre then proceeded to facilitate the negotiation of a 'guzumping' of our intended purchase, by another of their customers.
I make very clear here, that I perfectly understand their position in being legally obliged to put forward any subsequent offers on the property to the vendors, that is not what has really annoyed me. What has disgusted us is that Musker McIntyre did not see any urgency in contacting us, as they facilitated the gazumping. No attempt was made to tell us what was going on, we were only contacted after the event had taken place, 'done and dusted'. These people had three ways to contact us; landline telephone inc ansaphone,email and mobile phone. All that they tried was a failed attempt to phone my wife's mobile (after the event had concluded) and having failed sent no back up message whatsoever via landline or email. It was left to us, 24 hrs later, to contact them purely to check up why they had attempted to phone the day before. An absolute disgrace.
Finally, I wrote to their director who stated he would report back after investigating.
I'm still waiting for that report, three weeks later."
 
 
 
 

Review 14 Jul 2008
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Did a very good job of marketing the property and when our chair fell through initially, worked very hard to put a new chair in place."
 
 
 
 
 
 

Review 3 Jul 2008
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Great service. Would recommend to everyone. Personal/professional service."
 
 
 
 
 
 

Review 3 Jul 2008
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Agency worked very hard both in & out of office hours to service us a favorable result. Very highly recommend."
 
 
 
 
 
 

Review 2 Jul 2008
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Wholly professional company to deal with a problem free transaction. Thank you."
 
 
 
 
 
 

Review 27 Jun 2008
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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