William H Brown - Sales

161 Unthank Road
Norwich
Norfolk
NR2 2PG

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating William H Brown - Sales 9.2/100
15 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 15 reviews since 2012
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 8.9/10 Helpful Rating 8.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We have moved before and its never straightforward and you need an experienced agent on your side. We were delighted with ours. There was always someone helpful there to answer the phone and respond t...."   more
 
" Fantastic and supportive service over and above their job role Excellant"   more
 
" Very professional and gave us confidence to enact the purchase of this house. We were also pleased with the after sales help with meter readings and keys. Really impressed."   more
 
" Fantastic Service ! Dominic was professional and courteous throughout the transaction and went the extra mile to ensure that the transaction went as smooth as possible. Thanks !"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 88%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 78%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 88%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

difficult 2
Dominic 3
Fantastic 2
Generally 2
good 2
helpful 4
Mark 2
mile 2
phone 2
pleased 3
professional 5
service 7
Sold 3
supportive 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Oct 2013
Recommended by customer in nr4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached chalet bungalow with 2 bedrooms, garage, large garden and car parking in a poular suburb of Norwich

"We have moved before and its never straightforward and you need an experienced agent on your side. We were delighted with ours. There was always someone helpful there to answer the phone and respond to the inevitable queries. When we were lucky enough to have a number of full price offers our negotiator made extensive enquiries into the position of each potential buyer and gave us professional guidance on how to proceed. There were some problems and he went the extra mile to keep us and the buyer on track. It was probably the best service we have had from an agent"
 
 
Team:
Dominic Newman Sanders, Mark Bird
 
 
 

Review 8 Oct 2013
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
one bedroom flat Unthank road area Victorian features

"Fantastic and supportive service
over and above their job role
Excellant"
 
 
Team:
Dominic and Pascal
 
 
 

Review 8 Oct 2013
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Hall entrance, two bedroom terrace house in Golden Triangle area of Norwich.

"Very professional and gave us confidence to enact the purchase of this house.

We were also pleased with the after sales help with meter readings and keys.

Really impressed."
 
 
Team:
Mark Bird & Dominic Newman-Sanders
 
 
 

Review 23 Sep 2013
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End Terrace

"Fantastic Service ! Dominic was professional and courteous throughout the transaction and went the extra mile to ensure that the transaction went as smooth as possible. Thanks !"
 
 
 
 

Review 12 Sep 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow with high ceilings door, solid pine and ebony handles in golden triangle norwich.
 
 
 
 
 

Review 4 Sep 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace located in the golden triangle - west Norwich

"Very helpful staff who were only to willing to sort out any issues fast and always very welcoming on phone or when walking into branch. This made this a more pleasant experience than previous purchases through other 'un-named' agents"
 
 
Team:
Dominic, Mark, James
 
 
 

Review 2 Sep 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
4 Bed detached 1920''s house, in quiet Cul de Sac 8 minute walk from Norwich Ciy centre

"I have not used the firm before bit recommended by family member. Had house on Market with another agent for 3 Months with no joy. Sold with WH Brown team in only coue of weeks. All staff very accommodating and conducted crowing at our request. Appeared very confident and reassuring during times of anxiety. Negotiated well on our behalf. Mark seems professional but approachable. Nice atmosphere in office. Beth mortgage advisor was supportive and knowledgeable and followed up on progress of our application. Dominic agoes extraole and is honest in his advice and feedback. Altogether very pleased. Of were to make one suggestion it would be to inform venders of sale progress with weekly updates."
 
 
Team:
Dominic, Beth, Mark
 
 
 

Review 1 Sep 2012
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached period property

"managed a difficult situation well"
 
 
Team:
Dominic
 
 
 

Review 30 Aug 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small terrace house with a bisects garden and a loft conversion in the Golden Triangle of Norwich.
 

"Generally we were happy about the service we received. However, there was one person we dealt with who was less professional and did not think and express himself clearly. This made the negotiation difficult and at times tortuous."
 
 
 
 
 
 

Review 30 Aug 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 bedroom Victorian Terrance house, south of the city

"I bought and sold the same property with WHB and was very pleased with every aspect of the service provided. They delivered in accordance with my expectations and I would both employ their services and recommend them to others."
 
 
Team:
Mark
 
 
 

Review 30 Aug 2012
Recommended by customer in nr2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Golden Triangle Terrace House

"Sold our house very quickly at a higher price than other agents had quoted. Mark and Dominic in the office were a pleasure to deal with."
 
 
Team:
Mark Dominic
 
 
 

Review 29 Aug 2012
Not Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Very good location. Very near the university and close to Norwich.
 

"We made most of the contact and they were always slow getting back to us."
 
 
 
 
 
 

Review 22 Aug 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian semi-detached with original features.
 

"Very good service, helpful & pro-active.
"
 
 
 
 
 
 

Review 22 Aug 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace, built 1969.
 

"Good service, no complaints."
 
 
 
 
 
 

Review 20 Aug 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian 3 bedroom terrace, non bisected garden, professionally landscaped garden.
 

"Generally polite & helpful. With some irritating lapse (eg. Forgetting to carry our EPC)."
 
 
 
 
 
 
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