M-S Estates - Sales

3 Park Street, Lenton
Nottingham
Nottinghamshire
NG7 1RR

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating M-S Estates - Sales 10/100
18 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 10 /10 Overall Rating 10.0/10
Based on 18 reviews since 2014
 
 
 
Professional 10/10 Professional Rating 10.0
The firm acted professionally at all times
 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service we were kept well informed."   more
 
" Really great people. Easy to deal with. Very honest & professional. 2nd house I have purchased from them. "   more
 
" Ms estates was very professional and delivered a fantastic personal service to achieve the maximum sale price. After sale advice and service was also fantastic."   more
 
" Excellent process very good service and assistance."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 88%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 90%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
class 3
estates 3
Excellent 7
final 2
good 2
great 2
highly 2
honest 2
informed 2
knowledge 2
let 2
market 2
Michael 2
process 2
professional 4
property 3
recommend 2
sale 2
service 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Feb 2017
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purpose built masonette in block of 4 with car port and garage 2 bedroom.
 

"Excellent service we were kept well informed."
 
 
 
 
 
 

Review 8 Feb 2017
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom and maisonettes.
 

"Really great people.
Easy to deal with.

Very honest & professional.

2nd house I have purchased from them. "
 
 
 
 
 
 

Review 20 Sep 2016
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached brick-built home and lettable rooms, kitchen, lounge, bathroom and separate toilet, basement.
 
 
 
 
 

Review 22 Aug 2016
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace house, 3 bed rental property.
 

"Ms estates was very professional and delivered a fantastic personal service to achieve the maximum sale price. After sale advice and service was also fantastic."
 
 
 
 
 
 

Review 11 Aug 2016
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three-bedroom student house.
 
 
 
 
 

Review 11 Aug 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed terraced semi detached Hmo student house
 

"Excellent process very good service and assistance."
 
 
 
 
 
 

Review 12 May 2016
Recommended by customer in NG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached extended home for student accomodation.
 

"Excellent service,good knowledge and advice."
 
 
 
 
 
 

Review 8 Apr 2016
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom property with a driveway & conservatory to the lead. let to students, valid HMD, licensable to 4 tenants.
 
 
 
 
 

Review 6 Apr 2016
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed townhouse close to university & city centre.
 

"I have known Michael from M-S Estates for over 10 years from when I first left out my property. He is honest, reliable and knowledgeable and together with the staff at M-S Estates offers a friendly and top class service. I would highly recommend Michael and the team at M-S Estates to let, manage & sell your property."
 
 
 
 
 
 

Review 10 Mar 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed east house in student cottage area.
 

"First class service, responsive and professional at all times."
 
 
 
 
 
 

Review 10 Mar 2016
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house 3 beds, Nottingham, student – letting.
 

"Excellent service. Fully informed at all times. Rapid replies to any questions / queries. Great service. Experts on local area. Would recommend highly."
 
 
 
 
 
 

Review 21 Sep 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced, built 1990. Nottingham.
 
 
 
 
 

Review 14 Sep 2015
Recommended by customer in N67
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Student investment (let).
 

"First class service throughout on this and other previous sales."
 
 
 
 
 
 

Review 18 May 2015
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace house in popular student area of Nottingham. Student house for 15 years, this use to continue- investment property. A letting rooms at time of sale.
 

"Excellent professional service. I was abroad during most of the sale process but communication by phone & email was prompt and effective. Pre-sale advice was very useful. At least half of viewings produced an offer and final price very satisfactory. A very good firm."
 
 
 
 
 
 

Review 17 May 2014
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terrace Nottingham small quiet estate.
 

"Exceptional estate agents."
 
 
 
 
 
 

Review 3 May 2014
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 storey, mid terrace, 5 bedroom early 1900’s, Nottingham.
 
 
 
 
 

Review 26 Apr 2014
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-4 bedroomed semi-detached house in a student area of Nottingham, close to city centre.
 

"Michael, of M-S Estates was outstanding in his knowledge of the student market. He gave us excellent advice on what to do with our empty property, and from start to finish, the property was sold at full asking price in under 3 months."
 
 
 
 
 
 

Review 24 Apr 2014
Recommended by customer in NG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house, 3 storey & cellar 4 bedrooms, buy to let/student NG7.
 

"The firm has an excellent understanding of the buy to let market, the purchasers and the seasonal variation in Nottingham. There were several complications due to the introduction, during the marketing of the house, of different regulations from the city council. Due to this, several potential purchases fell through, but not due to the firm. Instead of leaving the property and see what happened, the firm actively marketed the property and then took a very active part in the final negotiation. I’m pleased with the work carried out."
 
 
 
 
 
 
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