A C J Properties - Lettings

9A Royal Buildings, Victoria Road
Penarth
South Glamorgan
CF64 3ED

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating A C J Properties - Lettings 9.5/100
7 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 7 reviews since 2014
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" I have dealt with this company for a number of years now. The staff are polite, helpful and efficient. The property letting manager is fully informed, always providing me with the necessary info...."   more
 
" ACJ has managed our properties for over 3 years and, thus far, we have had no complaints or difficulties"   more
 
" I was very happy with them. I would certainly use them to look for (purchased) properties as well."   more
 
" I have been very satisfied with ACJ Properties. I have used them for the past 15 years and will continue to do so"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 0%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 40%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 75%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 50%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 50%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ACJ 4
helpful 2
number 2
professional 2
Properties 3
recommend 2
satisfied 3
tenant 2
(purchased) 1
1997 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Jan 2014
Recommended by customer in CF64
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 x Flats penarth

"I have dealt with this company for a number of years now. The staff are polite, helpful and efficient.

The property letting manager is fully informed, always providing me with the necessary information and conducts the business in a highly professional manner between both Landlord and tenant. I am more than satisfied with the level of information and service I obtain from this company and I would highly recommend them."
 
 
Team:
Michelle Barbery & Nicola
 
 
 

Review 9 Jan 2014
Recommended by customer in CF64
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 flats in Penarth

"ACJ has managed our properties for over 3 years and, thus far, we have had no complaints or difficulties"
 
 
 
 

Review 9 Jan 2014
Recommended by customer in CF64
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Small apartment - central Penarth

"I was very happy with them. I would certainly use them to look for (purchased) properties as well."
 
 
 
 

Review 8 Jan 2014
Recommended by customer in CF 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bedroom flat at Penarth Marina

"I have been very satisfied with ACJ Properties. I have used them for the past 15 years and will continue to do so"
 
 
Team:
Michelle Barberry
 
 
 

Review 8 Jan 2014
Recommended by customer in SA4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bedroom executive apartment in Penarth Marina.

"The employees at ACJ are professional and friendly and very knowledgeable.
I have used ACJ on many occasions and each time I have been completely satisfied.

I would highly recommend their services."
 
 
Team:
Michelle Barberry, Sabrina Pike
 
 
 

Review 8 Jan 2014
Recommended by customer in 3216
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed s.wales

"I have been with the same company since 1997 approx I think that says it all!"
 
 
 
 

Review 7 Jan 2014
Recommended by customer in cf64
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bed flat in Penarth

"Have used them since 2005 for many tenancies. I use a number of agents across the UK and ACJ are one of the best. They were exceptionally helpful when I had a problem tenant with staff and the owner getting personally involved and going beyond their duty to assist."
 
 
Team:
Lynda, Michelle
 
 
 
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