Wilkes-Green & Hill Ltd

9-10 Angel Lane
Penrith
Cumbria
CA11 7BP

Estate Agents

Listed under:  Estate Agents
94% recommended   Rating Wilkes-Green & Hill Ltd 9.7/100
18 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 18 reviews since 2012
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" From the very start when Claire arrived to do the free valuation, I was impressed by her efficiency, but most of all her absolute enthusiasm. This enthusiasm and helpfulness was consistent from all t...."   more
 
" We did quite a bit of looking around before selecting Wilkes Green and Hill to market our property, including viewing a few properties that we were interested in buying so that we knew what our potent...."   more
 
" All members of staff we dealt with were excellent and they continually kept us informed of everything that was going on. I was selling my late mothers house and I live over 200 miles away so it was im...."   more
 
" Very professional, knowledgeable and experienced sales staff. They were very prompt in replying to any questions we asked and were friendly and helpful throughout the period our house was on the marke...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 86%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 93%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 60%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolute 2
Adrian 2
advice 2
ago 2
asking 2
buying 2
competitors 2
easy 3
efficient 2
Estate 2
Excellent 9
experienced 2
friendly 8
Gayle 3
good 2
Green 4
hands 2
help 2
helpful 5
highly 3
Hill 6
impressed 2
informed 4
knowledgeable 2
like 2
likewise 2
looked 2
market 3
members 2
negotiations 2
Obviously 2
offer 4
people 2
period 3
professional 7
professionalism 2
property 6
really 4
recommend 3
recommending 3
rental 2
rented 2
sale 6
selling 3
service 12
sold 2
stages 2
support 2
team 4
thank 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Dec 2017
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace sandstone built, 3 bedrooms with an open plan kitchen/diner- sitting room. The garden was large with a summerhouse and sheds. Ample parking round the back

"From the very start when Claire arrived to do the free valuation, I was impressed by her efficiency, but most of all her absolute enthusiasm.
This enthusiasm and helpfulness was consistent from all the staff members throughout the whole process.
Every time I had a query the whole team at Wilkes Green Hill where quick to put me at ease and offer their support with their knowledgeable answers.
They really helped make the selling of my house streamlined.
I cannot thank them enough. They are a very efficient, friendly Estate Agents."
 
 

Petteril Terrace
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Claire, Adrian, Kerry,Gayle,Amanda
 
 
 

Review 4 Dec 2017
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed refurbished Victorian terrace in Penrith

"We did quite a bit of looking around before selecting Wilkes Green and Hill to market our property, including viewing a few properties that we were interested in buying so that we knew what our potential buyers experience would be like.
It was really a very easy decision in the end, the customer service, professionalism and knowledge were a cut above all the other local competitors.

Our whole sale experience has been very smooth with them, despite a few hiccups further up the chain. We can't fault them, they have been very good at keeping in touch, recognising potential snags and working them through before they happen, and providing professional but personal advice based on our situation.

Gayle especially has been an absolute star, from arranging viewings and understanding our property to agreeing a price and keeping the sale moving, nothing has been too much trouble and its all done with such a friendly and supportive manner.
At one point we thought we would need to move into rented property on a short term basis to make sure the sale went through - without us asking Gayle & the team came up with some solutions in a very short supply rental market that would house us on a temporary contract with our cats which was no mean feat!
The other really positive experience we had was that Gayle was thinking of where we might like to buy whilst handling our sale. Obviously there is a commission benefit for them, but this was the only firm that actually presented properties to us despite being registered on mailing lists with all the local firms, and every property they presented was appropriate and met our needs. In the end we found something ourselves with a different agent, but we were very grateful for the care and attention that went into this, and if honest rather shocked that no one else seemed to bother to try to sell the properties on their books!
Gayle's experienced and knowledge was reconfirmed for us when I told her which property we were buying (ie, not the bit of business we were doing with her) and she remembered it from when Wilkes Green Hill sold it last time it changed hands, which was 10 years ago! Her recollection and the conversation about the property and it's potential was not only quite amazing but also very reassuring that we were working with someone who knew the market well and was very good at matching people and property, which gave us further confidence that our sale would go through.

There isn't much else to say really, we are hugely grateful for the help and support and will be recommending Wilkes Green and Hill to anyone who asks us!
"
 
 

Arthur Street
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gayle, Kerry, Clare
 
 
 

Review 9 Mar 2017
Recommended by customer in ca11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached in Penrith

"All members of staff we dealt with were excellent and they continually kept us informed of everything that was going on. I was selling my late mothers house and I live over 200 miles away so it was important that the estate agent did everything for me. Their performance was outstanding and made my life so easy. We bought the house through them 7 years ago when my mother relocated so had no hesitation in gong back to them for the sale. I would not hesitate in recommending this company to anyone buying or selling a house."
 
 

Brentfield way
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Adrian, Amanda, claire, kerry
 
 
 

Review 16 Dec 2016
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house in Penrith, Cumbria

"Very professional, knowledgeable and experienced sales staff. They were very prompt in replying to any questions we asked and were friendly and helpful throughout the period our house was on the market up until completion of the sale.
We would highly recommend their service and we would like to take the opportunity to thank Kerry, Gayle, Amanda and Adrian for all their help in the sale.
A very special thanks to Joyce (Wilkes Green Hill - Lettings) who looked after our house and handled the property while it was being rented prior to the sale. Joyce always kept us informed of any changes and updated us promptly.
A big thank you to you all at Wilkes Green Hill."
 
 
Team:
Joyce, Kerry, Gayle, Adrian, Amanda
 
 
 

Review 20 Oct 2015
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Stone built, detached character cottage with attached barn. Hamlet location 1.5 miles from Greystoke.

"Wilkes-Green and Hill have successfully handled the sale of 2 houses for us and also a parcel of land.

We cannot praise their service and professionalism highly enough and would recommend them without hesitation to either a purchaser or vendor.

In addition, they managed the rental of our cottage for almost 3 years whilst we were abroad, and likewise we were entirely happy to leave everything in their capable hands.

Well done to the entire team."
 
 
Team:
Adrian, Amanda, Clare, Tracey, .Joyce, Gayle
 
 
 

Review 16 Oct 2015
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed town house facing community square (garden area) in central town location.
 

"Actively promoted viewings of our property. Service was efficient and responsive to our needs/requests. All staff friendly and approachable. During prolonged period after offer accepted and before completion Gayle provided excellent service doing a lot of 'chasing' that at times may have been over and above her role, yet this was greatly appreciated."
 
 
 
 
 
 

Review 14 Sep 2015
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat, centre of town, newly furbished kitchen / bathroom. Newly re-carpeted throughout. Large lounge, kitchen diner. Flat on 1st floor with lift and stairs. Space allocated in covered, secure garage with lift / start access to property from garage.
 

"Very friendly and helpful. Provided advice when requested, always informed me of when viewing were scheduled. A professional and reliable service, which I have no hesitation of recommending them to others or using again."
 
 
 
 
 
 

Review 28 Oct 2013
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sell-bungalow with garage and large gardens in Catterlen, Penrith. 3 dble beds.

Buy - 3 bed town house in Penrith – integral garage 3 beds, private garden.
 

"Excellent. I have use Wilkes, Green & Hill previously and have always been highly impressed with their service which is above & beyond their competitors in the area. Cannot speak highly enough of their team. A difficult time was made infinitely easier by them."
 
 
 
 
 
 

Review 21 Oct 2012
Not Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi

"I have used the firm before but was very unhappy about certain aspects of the service this time. After the initial visit I was informed that photos taken of the conservatory (a major selling point) had been 'lost' but that when the other staff came to familiarise themselves with the property they would bring a camera with them. They forgot ! When details appeared on the website ( minus photos of the conservatory ) there was a spelling mistake - benefits instead of benefits and unbelievably there was reference to the property being in an adjacent road. What really upset me was the fact that they went ahead with a viewing without my knowledge/ agreement. I was away from home for one night and returned to find a message on my answer phone asking if they could go ahead with a second viewing.When I contacted W. G to apologise for not getting back to them earlier , they said that the viewing had gone ahead. There had been no attempt to contact me by my mobile. I had left the house in a terrible mess, have started sorting and packing. When I contacted W.G. I was told that the visit had to go ahead because that was the only time that the people could view due to work commitments. A very unsatisfactory response!
Fortunately the first people to view the house immediately put in an acceptable offer so no further viewings were required. A very easy £3000+ for W.G"
 
 
 
   Business Reply:
We feel that this customer is being a little unfair, we apologised for our oversight regarding the viewing, which was the 2nd viewing following an acceptable offer, we weren't advised that the vendor was away and were unable to contact him on his mobile therefore, maybe wrongly, asumed that a message would be sufficient.

We did what we were contracted to do in a difficult market, within a fortnight and within 96% of the asking price, well ahead of market trends.

We would also like to add that the our membership of the TPO is stated in our instruction letter, the logo appears on every set of details and on all letters we send out.
 

Review 26 Jul 2012
Recommended by customer in CA16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced House in Appleby, Cumbria. Sold with a sitting tenant on a protected tenancy agreement.

"I found Wilkes-Green & Hill to be very professional and friendly at all times. Their on-going communication with me was excellent and they kept me updated on progress at all stages."
 
 
Team:
Gayle Greer, Adrian Wilkes-Green
 
 
 

Review 24 Jul 2012
Recommended by customer in ca16
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house with four bedrooms in Appleby

"We viewed the house twice before making an offer. Our survey showed that the house needed some building repairs so we made two further visits with builders. We also renegotiated the price. WG&H staff were very helpful in accompanying us on visits and in discussions."
 
 
 
 

Review 24 Jul 2012
Recommended by customer in ca11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 1930''s hour in Penrith

"Excellent service from beginning to end."
 
 
Team:
Gayle, Adrian
 
 
 

Review 19 Jul 2012
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi-detached converted barn, in LD National Park, with 1.5 acre of land

"excellent professional service"
 
 
Team:
Gayle, Amanda, Tracey, Adrian
 
 
 

Review 27 Jan 2012
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom dorma bungalow.
 

"The agent were very good and followed up all stages really well. The negotiations between ourselves and the seller was very good. A very good professional service. Already recommend them to other and will use them in future."
 
 
 
 
 
 

Review 25 Jan 2012
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large Edwardian Sandstone property divided into 2 houses in 1957 (only one half marketed) 3 floors plus cellar.
 

"Excellent communications & out of hours service together with encouragement when sale looked doubtful."
 
 
 
 
 
 

Review 24 Jan 2012
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed double garage in traversed village location.
 

"Obviously working hard to achieve a sale. Very professional & friendly approach at all times."
 
 
 
 
 
 

Review 23 Jan 2012
Recommended by customer in CA10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Victorian, good sized garden, good conversion.
 

"Excellent throughout purchase of the property & particularly helpful in negotiations. "
 
 
 
 
 
 

Review 23 Jan 2012
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A bungalow that had been extended to have 2 rooms upstairs 4 bedrooms in all. Large rooms with garage views of Lakeland hills from upstairs.
 

"The agent is well known to us as they sold the property to us in the first instance 11 years old. They have an excellent reputation in the town, Adrian Wilkes-Green is sensible friendly and helpful at all times and his staff all of them are likewise. Not over ambitious as far as thrice is concerned but sold the property within 2 weeks in the present market – just as they said they would. During the period I had 3 most spells in hospital and they were most helpful and considerate during this time a great credit to their profession."
 
 
 
 
 
 
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