Your Move - Gill Cant - Sales

311 Garstang Road, Fulwood
Preston
Lancashire
PR2 9XJ

Estate Agents

Listed under:  Estate Agents
75% recommended   Rating Your Move - Gill Cant - Sales 6.5/100
4 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 6.5 /10 Overall Rating 6.5/10
Based on 4 reviews since 2004
 
 
 
Professional 6.5/10 Professional Rating 6.5
The firm acted professionally at all times
 
Knowledgeable 6.5/10 Knowledgeable Rating 6.5
The firm showed a good knowledge of local market conditions
 
Friendly 6.5/10 Friendly Rating 6.5
The staff are friendly and give clear and helpful information
 
Helpful 6.3/10 Helpful Rating 6.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" As you can see I have been satisfied with the estate agents. I didn't really understand that an ombudsman could help if there was a problem. Property ombudsman logo appeared at the bottom of the l...."   more
 
" Outstanding team of professionals whom I could recommend to any sellers. Attracted a number of buyers and dealt with a very tricky legal problem with eventual buyer."   more
 
" Extremely incompetence, very very poor communications between themselves and their clients, never giving call backs once promised. Very unhelpful, not caring attitude, always passing the buck, not see...."   more
 
" Feedback from Halifax on which viewer felt about my property was helpful and a good point. Didn't feel they were strong on the final negotiations to sell the property to interested buyers."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 33%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 0%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 0%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 0%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 0%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

buyers 2
Didnt 2
problem 2
Property 3
sellers 2
appeared 1
attitude 1
Attracted 1
backs 1
brochure 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 30 Apr 2014
Recommended by customer in PR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
small 3 bed detached suburban house

"As you can see I have been satisfied with the estate agents. I didn't really understand that an ombudsman could help if there was a problem.

Property ombudsman logo appeared at the bottom of the last page of the brochure about the house produced by Gill Cant, but no explanation about why.

Gill Cant's homepage for sellers:

http://www.your-move.co.uk/selling-information/

shows information about property ombudsman in the small print at the bottom of the page."
 
 
Team:
Sharron, Mandy
 
 
 

Review 29 Apr 2014
Recommended by customer in HP22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed large bungalow in Bilsborough, Preston, Lancs

"Outstanding team of professionals whom I could recommend to any sellers. Attracted a number of buyers and dealt with a very tricky legal problem with eventual buyer."
 
 
Team:
Janice Ward, Sharron, Nicola
 
 
 

Review 19 Jul 2004
Not Recommended by customer in PR4
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 0/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, property is in a first time buyers scheme (under section 106) property is bought and sold at 30% below valuation price.
 

"Extremely incompetence, very very poor communications between themselves and their clients, never giving call backs once promised. Very unhelpful, not caring attitude, always passing the buck, not seeing problems through unprofessional. No back up structure if employee is off or away. Employees very hard to get hold of, long periods of time in between queries all the above jeopardise clients chances of purchasing their properties and put losing them at a very high risk. Never experienced anything in this field so stressful and frustrating and had I known earlier all the work I had to do myself would never have gone to this company."
 
 
 
 
 
 

Review 10 Jul 2004
Recommended by customer in CA10
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Feedback from Halifax on which viewer felt about my property was helpful and a good point. Didn't feel they were strong on the final negotiations to sell the property to interested buyers."
 
 
 
 
 
 
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