Rentolease - Lettings

123 Main Street
Prestwick
Ayrshire
KA9 1LA

Estate Agents

Listed under:  Lettings Agents
88% recommended   Rating Rentolease - Lettings 8.9/100
16 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 16 reviews since 2014
 
 
 
Professional 9.1/10 Professional Rating 9.1
The firm acted professionally at all times
 
Knowledgeable 8.8/10 Knowledgeable Rating 8.8
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" i feel they explained everything quite well."   more
 
" On the whole the service is satisfactory. I would however make the following observations, it would be benfitial to admit when something has not quite gone to plan and offer a solution rather than...."   more
 
" Rentolease offered all information up front in a very professional manner, gave me very sound advice on potential rental value which was realized. There has been almost no time lost between the exit o...."   more
 
" I have three properties with Rentolease and couldn't rate them high enough. David and the team have always kept me up to date with legislation and managed my properties with the highest level of ser...."   more
 
About Us

Established in 1993, Rentolease offer a first class service for our landlords and with over 23 years experience and unrivaled knowledge of the Ayrshire Letting market, we can help guide landlords through the many laws and regulations that come with letting a property.We are always well placed to offer practical advice on how to achieve the best return from your property in rental income and we never underestimate the importance of excellent customer service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 86%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 75%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 92%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 87%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 79%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 93%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 50%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 50%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 50%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

additional 2
better 4
David 3
efficient 2
friendly 2
great 3
helpful 2
highly 3
income 3
just 2
landlord 2
let 2
letting 3
looking 2
managed 2
manner 2
need 2
pay 2
professional 5
properties 2
property 2
quite 2
rate 2
recommend 3
rental 4
rented 2
RentoLease 10
reports 2
requirements 2
respond 2
service 8
team 2
timely 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Nov 2016
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1. bedroom private flat

"i feel they explained everything quite well."
 
 
 
 

Review 8 Nov 2016
Recommended by customer in EH30
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed semi detached in Ayrshire.

"On the whole the service is satisfactory.

I would however make the following observations, it would be benfitial to admit when something has not quite gone to plan and offer a solution rather than trying to pretend all is fine. I would also suggest that prior to payment of any fees, invoices or remitance that the works involved should be checked. Like any works by contractors only pay when fully satisfied.

"
 
 
 
 

Review 22 Oct 2016
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A spacious ground floor one bedroom flat with two public rooms, or 2 bedroom flat with one public room, in a semi detached early 1900s conversion with many original features. Situated approximately 200 mts from the beach front in Sth Ayrshire in a quiet residential area, with easy rail & road access link to Glasgow and Ayr,and international air transport. It has all usual modern facilities, utilities and services.

"Rentolease offered all information up front in a very professional manner, gave me very sound advice on potential rental value which was realized. There has been almost no time lost between the exit of one tenant and the entry of another, ensuring loss od rental income has been kept to a bare minimum.

They have followed up on the agreed inspection of premises mid term and on exit, sending me timely inspection reports of same.

I hardly need to contact them other than to respond to tenant queries raised with them, but when required they've always been prompt and informative in response."
 
 
 
 

Review 14 Oct 2016
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Three bedroom semi detached bungalow in Prestwick

"I have three properties with Rentolease and couldn't rate them high enough.
David and the team have always kept me up to date with legislation and managed my properties with the highest level of service."
 
 
 
 

Review 14 Oct 2016
Recommended by customer in KA5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The apartment is a two bedroom, one is en suite. It is modern and well furnished and is situated in a pleasant small town. It has good train and bus services, all within walking distances.

" While living in Glasgow I rented out several properties that I owned. So I have plenty of experience when it comes to letting agencies.

I have never come across any other letting agency who are as efficient and helpful as Rentolease.

The staff are always pleasant and very helpful. You couldn't get better and I have been with them for several years.."
 
 
 
 

Review 14 Oct 2016
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Four bedroom house in Ayr

"I've been with Rentolease for the last three years and find the service great. Told to use them from another landlord and cannot recommend them highly enough."
 
 
 
 

Review 13 Oct 2016
Not Recommended by customer in ka9
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
house prestwick, 2 bedrooms

"If you do not need them they are good. If you require their service they need learn how to deal with landlords better and not just on the side of the tennant who they let do everything but not looking after the landlords property. Improvements needs to be done in they way tennants pay their rent. They appear sometimes reluctant to collect the right amount of rental income."
 
 
 
 

Review 13 Oct 2016
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Terraced House. 2 bedrooms.

"Having recently transferred from another Agency, it was a relief to join Rentolease. I find them very professional in their manner.

"
 
 
Team:
Tracey Whalen
 
 
 

Review 12 Oct 2016
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Unfurnished modern 1 bedroom upstairs flat.

"Rentolease have been very professional at all times and reports have been superb. Much better service received than other letting agents which I have used in the area. Always bang up to date with latest legislative requirements."
 
 
Team:
Lianne / Claire and David
 
 
 

Review 12 Oct 2016
Not Recommended by customer in KA92
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom flat in Prestwick South Ayrshire

"Feel there are a lot of hidden additional costs. Feel that quotes for repairs etc are always much higher than they should be, feel they do not shop around for cheaper quotes"
 
 
 
 

Review 12 Oct 2016
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
5 bedroomed, semi-detached house

"Rentolease are a thoroughly professional and trustworthy firm. I would have no hesitation in using them again."
 
 
Team:
David Toner
 
 
 

Review 12 Oct 2016
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed upper flat close to town centre

"Very professional service, all staff were friendly and helpful and the whole letting process was smooth and efficient"
 
 
Team:
Gillian
 
 
 

Review 12 Oct 2016
Recommended by customer in KA?
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One 2 bedroom flat and one studio flat

"Rentolease have looked after my flats since I first let one about 12 years ago. I live abroad and leave everything to them. The service has been first rate and I have had no problems.

When my flats were badly damaged by fire, Rentolease carried out their share of the work to get them back on the market very professionally.

The staff are on the ball, friendly and respond promptly if I have any requests.

I can't recommend them highly enough"
 
 
Team:
David Toner, Tracey Whalen
 
 
 

Review 2 Sep 2014
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed apartment, Prestwick

"
I have been using Rentolease for my property since beginning of 2006.

This is the best rental agency I have ever used and I have used others before moving to Prestwick"
 
 
Team:
Mr. Toner
 
 
 

Review 28 Aug 2014
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Prestwick Town Centre: 2 Bedroom, Semi-Detached, End of Terrace Cottage.

"Due to a job change and relocation overseas, it became apparent to me that I would have to do what I thought would be a difficult, incommodius and worrisome task... become a "landlord".

All I can say is thank goodness for RentoLease. All I had to do was read, understand and sign a couple of documents.

Firstly, they ensured that my house complied with all the current health and safety requirements (not just protecting themselves or me, but the tenants too); then they provided me with a fair valuation for the rental income I could expect and above all, very quickly secured great tenants and ensured that any monies due to me were paid in a timely fashion.

An additional "service", that RentoLease don't really advertise, is that they will complete all the "little jobs" around the house that you had planned to do, but never got round to. They attained very competitive rates from reliable local tradesfolk and now my house is in better condition than it ever was when I lived in it... thank you.

If you're looking for a hassle free, well managed way of renting or leasing out your house, RentoLease is the way to go (see what I did there?).

Thanks David, Leanne, Walter and Gillian for looking after my wee hoose for me. I'll get you all a beer when I'm back in Scotland."
 
 
 
 

Review 19 Aug 2014
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Three bedroom semi detached house in Prestwick

"David and his team rented my house for three years and provided a great service. Would highly recommend them to any landlord."
 
 
Team:
Lianne Murphy
 
 
 
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