Farmer & Dyer - Lettings

No 1 Prospect Street, Caversham
Reading
Berkshire
RG4 8JB

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Farmer & Dyer - Lettings 9.6/100
203 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 203 reviews since 2014
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" My experience with Farmer&Dyer team was the best one I ever had in U.K. They are very professional,polite,kind, very supportive and always fix all the issues the best way they could and also as quick...."   more
 
" i find all the staff there to be informative and knowledgeable to all areas regarding my service"   more
 
" The agents acted professionally at all times and obtained a good tenant for the property very quickly."   more
 
" Excellent professional service"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 76%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 95%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 70%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 93%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 98%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 59%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 83%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 90%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 96%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 99%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 98%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

answered 9
Dyer 70
easy 9
efficient 17
efficiently 10
Estate 12
Excellent 24
experience 33
extremely 17
F&D 11
Farmer 72
friendly 68
good 36
Great 21
happy 26
help 12
helped 14
helpful 68
highly 19
issues 24
knowledgeable 9
landlord 16
letting 18
local 11
Louise 15
managed 14
needed 13
offer 10
pleasure 9
possible 9
problems 12
process 35
professional 77
properties 9
property 48
questions 16
quick 17
quickly 25
really 17
recommend 39
recommended 10
rent 11
Rental 9
service 57
smooth 9
smoothly 9
team 41
tenancy 18
tenant 17
tenants 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Oct 2023
Recommended by customer in RG31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom flat,Reading, Tilehurst

"My experience with Farmer&Dyer team was the best one I ever had in U.K.
They are very professional,polite,kind, very supportive and always fix all the issues the best way they could and also as quickly as possible.

Always when I have been to their office it was a pleasure as I have found in there a welcoming atmosphere.

I highly recommended Farmer&Dyer to any person is interested in a serious, reliable and quality services.
"
 
 
Team:
Nadine, Louise, Lyn
 
 
 

Review 20 Feb 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
many flats and a house

"i find all the staff there to be informative and knowledgeable to all areas regarding my service"
 
 
Team:
nadine and louise
 
 
 

Review 6 Feb 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bedroom bungalow in good condition in a nice residential area.

"The agents acted professionally at all times and obtained a good tenant for the property very quickly."
 
 
Team:
Nadine Iles
 
 
 

Review 4 Feb 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed terraced house in Caversham

"Excellent professional service"
 
 
Team:
Nadine and Lauren
 
 
 

Review 4 Feb 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A 2 bedroom flat

"The staff were courteous and professional, Nadine was helpful in seeing the process through."
 
 
Team:
Nadine
 
 
 

Review 3 Feb 2023
Recommended by customer in Rg18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Flat, central reading.

"The team was flexible, professional and friendly. Handled negotiations on moving dates excellently"
 
 
Team:
Nadine iles
 
 
 

Review 3 Feb 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bedroom victorian house, located in lower Cavewrsham, Reading

"Farmer & Dyer Rental have been consistently efficient, helpful and professional. I can't fault the serve I have had from them as a landlord.
They are proactive in reminding me of my responsibilities and keeping me up to date with changing legal requirements as landlord, which they also check that I have complied with.
I can recommend them highly.
"
 
 
Team:
Louise Ingram and Nadine Isles
 
 
 

Review 17 May 2022
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom house with a courtyard

"The agents were very helpful with our queries when possible."
 
 
 
 

Review 10 Mar 2022
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
House in Caversham

"Generally very happy on my experience. Very quick in responses and request to repairs. Always polite and very friendly."
 
 
Team:
Lauren
 
 
 

Review 9 Feb 2022
Recommended by customer in Rg4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi detached house

"Good letting agency and good customer care."
 
 
Team:
Louise
 
 
 

Review 9 Nov 2021
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
We have rented a terraced 3 bed house in Caversham, which had a great location.

"We are very happy with the services provided by Farmer and Dyer.
We have been working with them for about 3 years and never had any issues. In particular we would like to Thank you Lauren Simpson and Nadine Illes for their support and help. They were just beside us whenever we need them.

I have already recommeden Farmer and Dyer to all of our friends whi are living in Caversham and Reading area.

Thank tou again

"
 
 
Team:
Lauren Simpson ; Nadine Iles
 
 
 

Review 2 Jun 2021
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bedroom flat in Caversham.

"Everyone we spoke to at Farmer & Dyer couldn’t have been more helpful and friendly. Communication was always excellent and they answered all of our questions in a timely manner, no matter how silly the questions seemed!

All in all they made our move a very smooth experience and continue to do so as our property managers. Couldn’t recommend them enough."
 
 
Team:
Louise, Nadine, Lyn
 
 
 

Review 1 Jun 2021
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Maisonette in North Reading

"Farmer & Dyer have been amazing from the start. Very Professional and helpful at all times. Quick to get things queries sorted & made the while moving house a lot less stressful.
All the team were extremely friendly, would highly recommend!"
 
 
Team:
Lyn, Nadine & Louise
 
 
 

Review 1 Jun 2021
Recommended by customer in E)
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bed flat in lower caversham

"Everyone we’ve dealt with at farmer & dyer was exceptional which made our move feel a lot less stressful!
Thank you"
 
 
Team:
Louise Ingram and Nadine
 
 
 

Review 10 Nov 2020
Recommended by customer in RG1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed terraced house Caversham borders

"We received excellent friendly service from Louise, Nadine and Lynn. We were kept informed of the process of the landlord accepting us as tenants to moving in. Thank you for making this whole experience so much easier."
 
 
Team:
Louise,Nadine,Lynn
 
 
 

Review 23 Oct 2020
Recommended by customer in RG30
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A flat in west Reading

"Very quick, efficient and professional, but also friendly and approachable"
 
 
Team:
Nadine, Louise, Lyn, Lauren
 
 
 

Review 12 Sep 2020
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
2 bedroomed first floor flat in Berkshire

"Farmer & Dyer are simply the most helpful and professional letting agent I have ever encountered in the UK, either as a landlady or a tenant (in this case, I was the tenant).

They were responsive to any concerns and, I could tell by the time taken to resolve them, they were obviously quick to communicate to my landlord and find solutions. They carried out all the 3 monthly checks on schedule (excluding Covid restriction time) and were quick and discreet about it, so it was not intrusive. They contacted me when the tenancy contract needed review or when a gas safety check etc. was needed in plenty of time. The contractors they sent around were always very professional. They also helped as an inbetween between me and the companies that managed the block of flats (no less than 3 in 2 years) and followed up. The team were always professional and helpful and, if one of them was out, they made sure someone else would follow up.

Considering that the letting agent is basically the representative of the landlord, as a tenant I felt respected and considered also"
 
 
 
 

Review 19 Aug 2020
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom house, Caversham

"Good service in general and always available for any questions and inquiries. Although little bumpy to begin with,our experience has improved and been good, thanks to helpful and considerate team members.
There is a 24 hrs response time to emails and quick updates and solution to your issues."
 
 
Team:
Lauren Simpson
 
 
 

Review 3 Jul 2020
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed room flat reading

"The team are always professional and helpful , very knowledgeable about the area they work in couldn't fault in any way"
 
 
 
 

Review 21 May 2020
Recommended by customer in RG45
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom flat, in Caversham.

"The agent handled everything in a very professional manner, was very helpful throughout, and really quick in processing everything."
 
 
Team:
Nadine Iles
 
 
 
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