Farmer & Dyer - Sales

No 1 Prospect Street, Caversham
Reading
Berkshire
RG4 8JB

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating Farmer & Dyer - Sales 9.6/100
403 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 403 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" They took all the hassle out of selling, and kept us in the picture at all stages. Pleasant and friendly throughout."   more
 
" A professional service from start to finish. Their on-line brochure, photos and videos were first class and showed our property to its best advantage. They kept us informed of developments on a regu...."   more
 
" Damian and team have been fantastic, very professional and honest approach. Always would return calls and emails punctually, no complaints from myself and my partner."   more
 
" Most of the estate agent role was carried out well. However there were 2 issues. The front door was damaged in their care and the incident was not properly explained. Secondly the EPC arranged by them...."   more
 
About Us

Rated by Rightmove as the top selling agent in the RG4 postcode since 2017. Our prominent position in the heart of Caversham has provided the platform for our company to flourish since opening in 2001 and we have now moved well over 2000 clients. During this time the company has evolved steadily to become one of the most established and respected names in the local property arena.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 84%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 81%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 77%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 64%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 79%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 28
best 23
buyer 26
buyers 33
buying 26
chain 17
communication 21
contact 20
Damian 32
Dyer 151
efficient 18
estate 39
Excellent 55
experience 30
extremely 29
F&D 30
Farmer 155
friendly 81
George 28
good 72
great 40
happy 38
help 19
helped 20
helpful 105
highly 43
honest 24
informed 37
knowledge 22
knowledgeable 31
local 37
market 52
offer 27
process 87
professional 119
property 111
purchase 30
queries 18
Really 22
received 23
recommend 94
recommended 21
sale 84
sales 24
sell 31
selling 41
service 110
sold 29
team 47
viewings 33
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Jun 2023
Recommended by customer in cv34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
luxury duplex retirement property , located in a quiet private estate. close to local shops, doctors and bus stop.

"They took all the hassle out of selling, and kept us in the picture at all stages. Pleasant and friendly throughout."
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom, Damien and Victoria
 
 
 

Review 27 Jun 2023
Recommended by customer in RG48
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We used Farmer and Dyer to sell a 5 bedroom property in Caversham Heights as well as to purchase a retirement apartment in Emmer Green.

"A professional service from start to finish. Their on-line brochure, photos and videos were first class and showed our property to its best advantage. They kept us informed of developments on a regular basis and their negotiations on our behalf secured a price very close to what we had hoped for and within a time scale that enabled us to purchase the property we had set our hearts on. Their interventions also helped resolve a last minute hitch in the process. They also helped us to value a list of household items which our purchasers bought from us. I recommend this firm without reservation."
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Damien, Simon, Victoria
 
 
 

Review 8 Mar 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom Semi-detached.

"Damian and team have been fantastic, very professional and honest approach. Always would return calls and emails punctually, no complaints from myself and my partner."
 
 
Team:
Damian
 
 
 

Review 3 Mar 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi in Reading

"Most of the estate agent role was carried out well. However there were 2 issues. The front door was damaged in their care and the incident was not properly explained. Secondly the EPC arranged by them for us was inaccurate with respect to the loft insulation. This was raised with the agent but never corrected."
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 20 Feb 2023
Recommended by customer in TR13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
This was a 1 bed flat on the Southcote Road in Reading.

"Amazing service and would highly recommend.

Very helpful from start to finish and would use again."
 
 
Team:
Lars, Tom and Damian
 
 
 

Review 17 Feb 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
An extended 1950''s semidetached property in a peaceful tree lined road approximately one mile northeast of Caversham centre and 30 minute walk from Reading Station. The property occupies established and secluded gardens in the region of 150ft with detached garage. The two-bedroom property had a walk-through lounge dining room and a separate large kitchen that had been built as an extension.

"Excellent service, property was on market within a week of first contact. I was expertly advised on price, marketing, and use of local solicitors. Being a remote customer, I required more help than usual from House Clearance, Energy efficiency survey, EICR inspection and a supplemental Building survey. All these services were provided promptly and efficiently and at a sensible cost.
The whole sale process was seamless from first marketing in early August to an offer being accepted by the end of the month. Completion was drawn out, for a no chain property, to mid-December, but I was kept well informed of the ongoing saga.
The whole staff were excellent, and I would have no hesitation in recommending Farmer & Dyer to other prospective clients.
Farmer and Dyer were chosen to market the property based on personal recommendation and their knowledge of the Caversham property market.
I was not let down."
 
 
Team:
Tom Farmer, Alexandra Howard-Jones & Simon Brooks
 
 
 

Review 15 Feb 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom detached house in Emmer Green, Reading

"From valuation to completion everyone at Farmer & Dyer were extremely helpful. Even though we had one sale fall through as the chain broke down, Farmer & Dyer were quick to secure a new buyer for us. All my dealings with them were extremely professional and they offer an honest, friendly service. I would definitely recommend them to anyone selling or buying in the area."
 
 

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Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Damian, Tom, Alex & Simon
 
 
 

Review 11 Feb 2023
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed detached house

"The agents had good local knowledge and a sensible marketing strategy that secured a good price. They were professional and friendly and kept us informed of all developments."
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom Dyer, Lars Rehn, Simon Books
 
 
 

Review 27 Jan 2023
Recommended by customer in RG48
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached property with large garden in Emmer Green

"Probate sale dealt with by executors, however we requested that Farmer and Dyer market the property as sole agents as we’d previously used them .
Our main contact was Damian Farmer, one of the directors of the company.
Damian was efficient,helpful ,courteous and friendly. He kept us informed of every development throughout the sale. And troubleshooted when it was necessary!"
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Damian Farmer and Tom Dyer
 
 
 

Review 15 Dec 2022
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroomed detached family property in Emmer Green

"Thank you to all at Farmer & Dyer and in particular to Simon for managing the sale of our property. Good communication and very responsive at all times and a real pleasure to deal with throughout the process. I would highly recommend Farmer & Dyer - an estate agency you can always trust."
 
 
Team:
Simon Brooks
 
 
 

Review 16 Nov 2022
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached in Caversham, Reading.

"Alex was friendly, but thoroughly professional throughout the whole process. She demonstrated a huge knowledge of both the local and national property markets, and showed us why we were correct in choosing a local estate agent as opposed to a corporate body. She also had to negotiate some tricky conversations between us and the buyer, but remained professional throughout."
 
 
Team:
Alexandra Howard-Jones
 
 
 

Review 15 Nov 2022
Recommended by customer in RG48
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terrace house, Caversham Reading Berkshire

"Very professional approach and an excellent service."
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom Dyer, Alex Howard-Jones
 
 
 

Review 21 Oct 2022
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached house in Caversham

"Amazing service. Used Farmer & Dyer 4 times in the last 10 years and they are exceptional."
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 21 Oct 2022
Recommended by customer in RE4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom house in Reading

"Great experience. Throughout the whole process the agent was very professional, helpful with any queries and friendly."
 
 
 
 

Review 17 Sep 2022
Recommended by customer in RG46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 BED HOUSE REQUIRING COMPLETE MODERNISATION IN CAVERSHAM PARK READING

"ALL GOOD FROM BEGINNING TO END"
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
TOM, ALEX, DAMIAN
 
 
 

Review 16 Sep 2022
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed semi in Caversham

"A good experience from start to finish."
 
 
Team:
Lars
 
 
 

Review 8 Sep 2022
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom end of terrace

"Great"
 
 
Team:
Damian and Lars
 
 
 

Review 4 Aug 2022
Recommended by customer in WD23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom sem detached in Emmer Green, Reading.

"MY WIFE AND I FOUND THAT EVERYONE WE CAME INTO CONTACT WITH ASSOCIATED WITHIN. FARMER & DYER WERE PROFESSIONAL, POLITE, FRIENDLY AND HELPFUL.
WE WOULD HIGHLY RECOMMEND THEM!"
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
In particular TOM DYER AND ALEX HOWARD-JONES
 
 
 

Review 27 Jul 2022
Not Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed 1920''s semi detached house in Berkshire, in need of modernisation

"I was extremely unhappy with the service I received for Farmer & Dyer especially Damian Farmer. If I hadn't of paid for surveys, solicitors and planning permission etc I would have backed out because they were so dreadful to me.
I was a cash buyer and ready to exchange, just before exchange the owner sadly died so it then went through probate, I was extremely patient throughout. When I did speak to the agent every few months to see how progress was going I was telling them things they didn't know because they didn't keep in contact with the vendors solicitor so I had more information than they did, this was very disappointing.

The fences blew down in the storms and I received a quotes of £6,500 to repair some sections and replace others. When I viewed the house all the fences were in a good condition so replacing them was not in my budget when I made the offer. The agent said they wouldn't approach their client about it because there was nothing they would do and they wanted me to back out so they could relist it for more money.

I asked if I could go over to the house and see if the boiler worked or have a Gas safety certificate because the boiler had been off for well over 8 months (over a very cold winter too). I was told no I was not their client and they didn't have to do anything for me.

At a later date they told me again they wanted me to back out so they could relist it for more money.
Due to their attitude the whole process was extremely stressful when there was no need for it to be.
My offer was more than fair considering the dreadful state of the house, they didn't have any other offers, I was a cash buyer. I love the house however I do feel I was treated very unfairly. I will never use Farmer and Dyer again

"
 
 
Team:
Damian Farmer
 
 
   Business Reply:
Thank you for your feedback -

I am sorry that you felt aggrieved and frustrated that your attempts to renegotiate the sale price failed and you felt this was unfair. I have contacted you directly over this, without reply, as we do feel your comments are unjust and are unwarranted.

We act for the client and take their instructions - interestingly their feedback was rated as 10/10 and they commented that our service and negotiation were ‘complete & exemplary’ which perhaps put the validity of your comments in to a more reasonable perspective.
 

Review 26 Jul 2022
Recommended by customer in BS36
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, Caversham

"Top class service from the start (Tom, George, Alex)
The only reason I slightly marked down was a slight reduction in communication/information when George left/ Lars came on board. I’m sure this was probably teething/ settling in issues as Lars was always friendly but just not quite as on it as George had been.
Would highly recommend F&D. A friendly, approachable and helpful estate agent. Thank you 😊"
 
 

Front elevation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom, George, Alex, Lars
 
 
 
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