Nicholas Estate Agents & NEA Lettings

7 Prospect Street, Caversham
Reading
Berkshire
RG4 8JB

Estate Agents

Listed under:  Estate Agents
95% recommended   Rating Nicholas Estate Agents & NEA Lettings 9/100
37 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9 /10 Overall Rating 9.0/10
Based on 37 reviews since 2013
 
 
 
Professional 9/10 Professional Rating 9.0
The firm acted professionally at all times
 
Knowledgeable 9.1/10 Knowledgeable Rating 9.1
The firm showed a good knowledge of local market conditions
 
Friendly 9.1/10 Friendly Rating 9.1
The staff are friendly and give clear and helpful information
 
Helpful 8.9/10 Helpful Rating 8.9
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Very unprofessional and rude in their dealings. Poor customer service. We were trying to rent a house, everything went fine but the landlord decided to pull at the last moment, instead of letting agen...."   more
 
" Very happy with the service etc all good. It is quite an expensive way to sell but all of these online agents that I have come across when we have been purchasing have been less than useful."   more
 
" Nicholas Estate Agents were extremely professional, very helpful, friendly and always eager to help all the way through the sale. The agent was always available to answer calls, and during the sale th...."   more
 
" I thought NEA acted proactively, professionally and were creative with problem solving throughout and I would use them again."   more
 
About Us

Nicholas Estate Agents are an independent family owned agent estate based in Caversham, Reading. We sell and let properties primarily in the RG4 postcode area.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 94%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 88%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 90%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 100%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: References: 85%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 84%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 42%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 73%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Agreement: 86%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 95%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acted 2
actually 2
advice 2
best 4
better 2
bought 4
brilliant 2
buyer 4
buyers 2
buying 4
calm 2
chosen 2
communication 2
courteous 2
customer 2
decided 2
definitely 2
delighted 2
desirable 2
didnt 2
different 2
efficient 3
Estate 9
excellent 2
experience 4
fees 3
friendly 7
good 8
Great 5
happy 7
help 3
helpful 7
highly 4
Knowledge 3
Nicholas 16
people 4
polite 4
proactive 3
problem 3
process 8
professional 10
professionally 3
property 12
purchase 4
received 3
recommend 6
sale 4
selling 4
service 9
team 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jun 2016
Not Recommended by customer in RG47
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Was trying to rent a house in Caversham

"Very unprofessional and rude in their dealings. Poor customer service. We were trying to rent a house, everything went fine but the landlord decided to pull at the last moment, instead of letting agency at least trying to understand how much inconvenience that has put us in to was rude to us and refused to even refund the full reservation fees we had put down. I will never ever deal with these people again! Stay away. Romans were much better. even smaller letting agency like mullie are very different. these guys wont be in business for long with this customer service. I am not alone, read http://www.getreading.co.uk/news/reading-berkshire-news/caversham-mans-anger-over-lettings-10129314"
 
 
Team:
Sara Peto, Abigial Joby
 
 
   Business Reply:
Dear Mr R,

We apologise again that the landlord pulled out the tenancy, unfortunately this was beyond our control. We refunded the full cost of the admin fees and wish the best in the future.

Regards, Sara
 

Review 22 Apr 2015
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed /3 bathroom modern end of terrace town house

"Very happy with the service etc all good.
It is quite an expensive way to sell but all of these online agents that I have come across when we have been purchasing have been less than useful."
 
 
Team:
Kevin, Mark
 
 
 

Review 26 Mar 2015
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bedroom Victorian Terrace, Caversham, Reading

"Nicholas Estate Agents were extremely professional, very helpful, friendly and always eager to help all the way through the sale. The agent was always available to answer calls, and during the sale they updated me regularly with feedback and viewing data. During some tricky elements of my sale the agent was very helpful with advice and management of all parties associated with the sale. I couldn't recommend Nicholas Estate Agents highly enough."
 
 
Team:
Mark Peto, Kevin Gadd
 
 
 

Review 20 Mar 2015
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 Bedroom end terrace, victorian build

"I thought NEA acted proactively, professionally and were creative with problem solving throughout and I would use them again."
 
 
Team:
Mark Peto, Sara Peto
 
 
 

Review 15 Mar 2015
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed semi in Caversham

"Friendly helpful staff through the process"
 
 
Team:
Mark peto
 
 
 

Review 13 Mar 2015
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi detached property.

"Very helpful and professional."
 
 
 
 

Review 23 Feb 2015
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Modern mid-terraced 3 bedroom house

"I found the staff at Nicholas polite, friendly and efficient. It was a pleasure dealing with them."
 
 
Team:
Mark, Kevin Gadd, Analiese
 
 
 

Review 21 Feb 2015
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed semi detached house outside Reading

"I used Nicholas because they had alot of sold boards in our area. I met with other agents but felt a little pressured by other agents. I stuck with Nicholas because they listen to what you want and advise the best way to achieve it, They were good at showing prospective buyers around and had very good knowledge of our locality with regard to schools and local plans.They gave good advice with regard to selling price and did a very good job of selling this property."
 
 
Team:
analise, Mark and Kevin
 
 
 

Review 21 Feb 2015
Recommended by customer in RG10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bedroom detached house in Ruscombe, Berkshire

"I used Nicholas as my daughter had previously been delighted with the company.

I was also very happy with the service received."
 
 
Team:
Kevin Gadd and Mark Peto
 
 
 

Review 30 Jan 2015
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bedroom detached house in Emmer Green, Reading, Berkshire

"Nicholas Estate Agent did an excellent job and we would definitely use them again"
 
 
Team:
Mark Peto
 
 
 

Review 17 Dec 2014
Recommended by customer in RG1
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi-detached townhouse

"The estate agent was chosen by the seller, not by us"
 
 
Team:
Mark Peto
 
 
 

Review 16 Dec 2014
Recommended by customer in RG1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Grade II Listed Semi Detached four storey house in central Reading

"Highly recommend Nicholas Estate Agents for buying or selling. Wish we could have used them for our purchase too. Friendly and helpful staff on all occasions."
 
 
 
 

Review 6 Dec 2014
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed link detached RG4

"Great service"
 
 
Team:
Mark, Rob and Kevin
 
 
 

Review 17 Nov 2014
Not Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom terrace house, caversham

"Very unhappy with the agent. Very unprofessional, rude, pushy (i actually had to ask the agent to calm down during one phone call as he spoke to me with a raised voice simply because he did not like my opinion - even though my opinion was confirmed as correct by a professional registered structural engineer).

Agent was rude to our appointed structural engineer.

Agent listed the property incorrectly saying it had a "converted but not signed off loft room". The loft room had no structural work so was therefore not converted and was simply a decorated loft. I had to appoint a structural engineer to prove this to the agent.

The agent made it difficult to communicate with the seller which complicated matter more than they needed to be.

The sale should have been easy, simply and quick but as made into a long and painful, poorly managed process by the agent."
 
 
Team:
Mark Peto
 
 
 

Review 17 Nov 2014
Recommended by customer in RG7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One-bedroom apartment in RG7

"Overall nice and pleasant experience, from the moment I was shown the apartment to collecting the keys. Professional, supportive, friendly. Would work with Nicholas again (if I ever decide to go through the process, not any time soon) and would definitely recommend. Thank you."
 
 
Team:
Mark Peto, Kevin Gadd, Kimberley Allen
 
 
 

Review 17 Nov 2014
Recommended by customer in rg45
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
mid-terrace victorian

"Most of the interaction was good, and they got us the house we wanted and sold our house for us.

Some members of the team struggled and got a bit stressed (Mark) but we got there in the end.

Rob is a great talent for the future and a very nice man.

Kevin is the epitome of professionalism and always set a nice calm tone to proceedings.

Nick, straightforward no nonsense character and Kim was brilliant"
 
 
Team:
Rob, Kevin, Kim, Nick
 
 
 

Review 6 Mar 2014
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Victorian three-bedroom end terrace, Caversham.

"Very happy with Nicholas care and attention throughout the sales process. Our transaction was completed quickly and very professionally. Would 100% recommend them to others and believe they are among the very best agents in the area."
 
 

Property Sold
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ben Travers
 
 
 

Review 6 Mar 2014
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Detached 4 bedroom property

"Very good go-betweens regarding solicitors and buyers"
 
 

Property Sold
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 23 Dec 2013
Recommended by customer in OX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroomed semi-detached house with garden

"My decision to use this agent resulted from their helpful response to my enquiry 4 years earlier. The Valuations Manager was a true professional, knowledgeable, informative, pleasant and interested, but never pressurising. Having found a desirable property before mine was even up for sale, the chance of success seemed slim but the team worked superbly together, making a very determined effort, and a buyer was found almost immediately. I was delighted and very satisfied with the handling of the sale. The only suggestion I would make, and this is not a criticism, would be that it might be advisable to keep a closer eye on sale progress in a bid to minimise the possibility of collapse. At times it did seem to be drifting. Certainly the agent for my property purchase seemed to be a little more on the ball and proactive in this respect. Nevertheless, this is a highly recommendable agent with a deservedly good reputation."
 
 

Caversham
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
John, Kevin, Ben, Kim
 
 
 

Review 12 Dec 2013
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Victorian terraced house in desirable location close to town centre and mainline train station, surrounded by parks and river.

"I bought my house from Nicholas so decided to go with them as their fees were low and they already had people wanting to buy in the area.

As demand highly outweighs supply in the area they had no problem finding us a buyer who was willing to offer the asking price."
 
 

Central Caversham
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Kevin, Ben, John
 
 
 
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