Romans - Sales

13 Bridge Street, Caversham
Reading
Berkshire
RG4 8AA

Estate Agents

Listed under:  Estate Agents
67% recommended   Rating Romans - Sales 7/100
3 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 7 /10 Overall Rating 7.0/10
Based on 3 reviews since 2013
 
 
 
Professional 6/10 Professional Rating 6.0
The firm acted professionally at all times
 
Knowledgeable 8.3/10 Knowledgeable Rating 8.3
The firm showed a good knowledge of local market conditions
 
Friendly 6.3/10 Friendly Rating 6.3
The staff are friendly and give clear and helpful information
 
Helpful 7.3/10 Helpful Rating 7.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Started professionally with valuation but became increasingly difficult to talk to staff. Many messages left but not contacted back, felt frustrated with company / staff. Would never recommend or use...."   more
 
" The property we purchased had not been occupied for a year as the owner had died & was sold by his son who lives in Northampton. We never met them or spoke to them. The agents did all the contact with...."   more
 
" Great service. My only issue is that the questions I asked during viewing had to be chased up (by me) each time (twice)."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 0%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 0%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

(twice) 1
answers 1
chased 1
Communication 1
contact 1
died 1
fault 1
Great 1
issue 1
lives 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Jan 2016
Not Recommended by customer in RG9
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 2/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom chalet type property with swimming pool.
 

"Started professionally with valuation but became increasingly difficult to talk to staff. Many messages left but not contacted back, felt frustrated with company / staff. Would never recommend or use again. Poor poor poor!"
 
 
 
 
 
 

Review 25 Jun 2013
Recommended by customer in RG9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The property we purchased had not been occupied for a year as the owner had died & was sold by his son who lives in Northampton. We never met them or spoke to them. The agents did all the contact with him.

They did this in a professional way and arranged all our visits to the property and obtain answers to most of the question we raised.

Communication after the sale were a little slow but this was probably the owners fault."
 
 
 
 
 
 

Review 21 Jun 2013
Recommended by customer in RG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor period flat in a garage development.
 

"Great service. My only issue is that the questions I asked during viewing had to be chased up (by me) each time (twice)."
 
 
 
 
 
 
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