"We were pleased with the overall service from the agent, and in particular the attention given to the sales photographs. Also the agent extremely helpful with our negotiations for the property we were buying in Devon."

"Good service. Good contact maintained and advice given."

"Friendly agent who was easy to work with but who lost focus once a buyer had been found. A cash offer was accepted with completion due within a fortnight so the property was taken off the market. Unfortunately the agent did not check the buyer’s financial ability to complete so after 2 months the property was put back on the market. Four months later the sale went through with the original buyer.

Draft brochure required a lot of input from the seller due to many omissions of details. No internal photographs were included, only views of the garden which suggested the agent viewed the property primarily as a building plot. On the whole, disappointing, I had expected better."

"Good."

"Matt was happy, helpful and very informative throughout the whole process. It was a complete re-assurance feeling he was there to answer all our (sometimes silly) questions whenever we needed him. He is a true credit to Michael Rhodes and proves all the rumors wrong about estate agents! "

"My personal circumstances were difficult but were not made easier by one member of staff who, when I asked if unwanted furniture could be removed said “no, well you got the house cheap”.

Also when exchange was slowed down, some member of staff put pressure on me by saying he was “disappointed" & then hung up phone and later said ”there’s an 89 year old woman who cannot sleep at night because of you”. The pressure from only one member of staff was so intense that my solicitor took over dealing with him."

"Excellent and thorough & kept us well informed throughout."

"Michael Rhodes were competitive with the EA fees and kept informed of activity- we are divorcing and I am living in rented property so this was very important to me. Also the property was marketed very well."

"Excellent and most professional in every way. The staff were all very considerate and helpful. They kept me regularly in touch by phone & email. I couldn’t ask for a better service, especially as everyone was so friendly & put me at my ease."

"An excellent service very pleased with the whole process."

"Very good photography, communication on possible buyers, followed through a very difficult sale."

"We were not aware of the Ombudsman scheme until this survey arrived. We think it should be better published since wider knowledge of the code of practice might help reduce the potential stresses involved in house buying and selling."

"Good service."

"No offers were made on this property before I entered into a part exchange contact for a new build."