Woolley & Wallis Estate Agents - Sales

4-6 Bell Street
Romsey
Hampshire
SO51 8ZN

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Woolley & Wallis Estate Agents - Sales 9.1/100
25 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.1 /10 Overall Rating 9.1/10
Based on 25 reviews since 2008
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9/10 Helpful Rating 9.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" My mother and father have used Woolley and Wallis since moving to Romsey in 1957. They were fond of the former senior partner and my mother wished to use them for the sale of the house, which they exe...."   more
 
" The agent was friendly and professional at all times. Thank you"   more
 
" Very professional and friendly company / employees. Competent and prompt. Provided very good liaise between buyer / seller."   more
 
" Friendly but professional, worked hard in our behalf to follow up enquiries and keep us in touch with feedback from viewings. Achieved a good sale in a different market. Very pleased with the result."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 71%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 56%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 94%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 85%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 90%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

/ 2
best 3
final 2
friendly 4
good 3
helpful 3
informed 3
professional 6
property 4
Romsey 3
sale 5
selling 2
sold 2
vacant) 2
W 4
Wallis 2
Woolley 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Feb 2012
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Tudor style period house in the heart of Romsey.
 

"My mother and father have used Woolley and Wallis since moving to Romsey in 1957. They were fond of the former senior partner and my mother wished to use them for the sale of the house, which they executed professionally."
 
 
 
 
 
 

Review 22 Feb 2012
Recommended by customer in SO40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Set in about two and three quarter acres of garden and paddock in the village of Copythorne, a three bedroom house in the, New Forest National Park, built one hundred and ten years ago.
 

"The agent was friendly and professional at all times. Thank you"
 
 
 
 
 
 

Review 15 Feb 2012
Recommended by customer in SO43
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house. Rural location. Scope for refurbishment and extension, subject to planning permission.
 

"Very professional and friendly company / employees. Competent and prompt. Provided very good liaise between buyer / seller."
 
 
 
 
 
 

Review 13 Feb 2012
Recommended by customer in SO43
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached four bedroom house set within a large, mature plot overlooking the Manor Course, Branshaw.
 

"Friendly but professional, worked hard in our behalf to follow up enquiries and keep us in touch with feedback from viewings. Achieved a good sale in a different market. Very pleased with the result."
 
 
 
 
 
 

Review 11 Feb 2012
Recommended by customer in SO16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A two bedroom terraced cottage with garage, large garden. Had shared pedestrian access with the neigbouring cottage.
 

"The selling agent was very professional, kept me informed of most viewings (property was vacant) and conducted negotiations very well."
 
 
 
 
 
 

Review 10 Feb 2012
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed 3 bedroomed house in centre of market town.
 

"Always helpful and courteous and very good about keeping us informed at all stages of both sale and purchase."
 
 
 
 
 
 

Review 10 Feb 2012
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed, terraced house, within Romsey conservation area, close proximity to Romsey Abbey, something of a landmark house due to construction. 2/3 receptions, ¾ beds. Dated and in need of serious TLC!
 

"Extremely professional, but manage to balance this with being friendly, approachable and helpful, were flexible in getting us viewings at short notice & enabling us to get contractors access for additional surveys & quotes for required repairs. We would choose W & W Romsey if we ever came to sell, which is the best compliment we can pay them."
 
 
 
 
 
 

Review 9 Feb 2012
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
18th century period property with views of Rang Abbey at near.
 

"Brilliant!"
 
 
 
 
 
 

Review 8 Feb 2012
Recommended by customer in SP5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
17th century village property 5 bed 4 reception.
 

"Excellent"
 
 
 
 
 
 

Review 8 Feb 2012
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house Awbridge, Romsey, Hants
 
 
 
 
 

Review 7 Feb 2012
Recommended by customer in SP5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian vicarage, detached 5 bedroom in Whiteparish.
 

"Found the property via BBC’s “Escape to the Country” rather than direct approach to agents so wasn’t sent any details of other properties. Very helpful though."
 
 
 
 
 
 

Review 7 Feb 2012
Recommended by customer in SO16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A single bedroom cottage, with packing space, average sized garden.
 

"The selling agent was very professional, kept me informed of most viewings (property vacant). The property was sold by best & final offers, resulting in a very pleasing sale price."
 
 
 
 
 
 

Review 8 May 2008
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Town house with drove & garage.
 

"The sale was a long drawn out affair involving a series of offers; however Woolley & Wallis did not let their level of service or the effort they put in suffer from this."
 
 
 
 
 
 

Review 6 May 2008
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very much a family type firm."
 
 
 
 
 
 

Review 6 May 2008
Recommended by customer in SP5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 4 May 2008
Recommended by customer in SP5
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 26 Apr 2008
Recommended by customer in SP5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 25 Apr 2008
Recommended by customer in SP5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Impressive colour, sales brochure, however more detail room by room could have been given."
 
 
 
 
 
 

Review 25 Apr 2008
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 19 Apr 2008
Recommended by customer in SO51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The best estate agent in Romsey."
 
 
 
 
 
 
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