Fenton Board - Sales

55-57 Moorgate Street, Moorgate
Rotherham
South Yorkshire
S60 2EY

Estate Agents

Listed under:  Estate Agents
86% recommended   Rating Fenton Board - Sales 8.9/100
7 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 7 reviews since 2011
 
 
 
Professional 8.7/10 Professional Rating 8.7
The firm acted professionally at all times
 
Knowledgeable 9/10 Knowledgeable Rating 9.0
The firm showed a good knowledge of local market conditions
 
Friendly 9/10 Friendly Rating 9.0
The staff are friendly and give clear and helpful information
 
Helpful 8.7/10 Helpful Rating 8.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" A superb service. A very difficult buyer bought our house with the sale falling through once. Fenton Board were fabulous at purchasing this sale and all other partners involved. They were incredibly p...."   more
 
" Excellent, would recommend to anyone."   more
 
" Polite & friendly service by staff but disappointed due to garage keys being held back & no access available until after completion. Also misunderstanding due to contents of furniture agreeable on tim...."   more
 
" Shelley – the estate agent acting for the property we bought, was friendly and always phoned with info when we requested it. Very professional and good to deal with."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 33%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bought 2
excellent 5
friendly 2
phone 2
professional 2
property 2
recommend 2
regular 2
sale 3
Sarah 2
service 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Jun 2011
Recommended by customer in S65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house with a large garden. Period house
 

"A superb service. A very difficult buyer bought our house with the sale falling through once. Fenton Board were fabulous at purchasing this sale and all other partners involved. They were incredibly professional compared to the agents that we bought from and provided an excellent service."
 
 
 
 
 
 

Review 8 Jun 2011
Recommended by customer in S65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent, would recommend to anyone."
 
 
 
 
 
 

Review 13 May 2011
No Recommendation by customer in S66
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi residential area.
 

"Polite & friendly service by staff but disappointed due to garage keys being held back & no access available until after completion. Also misunderstanding due to contents of furniture agreeable on time of completion."
 
 
 
 
 
 

Review 11 May 2011
Recommended by customer in S60
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, Rotherham broom area, good size lawn to rear backing on to school fields.
 

"Shelley – the estate agent acting for the property we bought, was friendly and always phoned with info when we requested it. Very professional and good to deal with."
 
 
 
 
 
 

Review 5 May 2011
Recommended by customer in S60
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sell: 4 bed detached – Aughton, Sheffield.
 

"Excellent throughout both sale & purchase, regular updates via phone, email, post etc. would definitely recommend."
 
 
 
 
 
 

Review 5 May 2011
Recommended by customer in S662
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service. Sarah kept me informed & updated at all times of all interested parties. Very positive outcome."
 
 
 
 
 
 

Review 4 May 2011
Recommended by customer in SG0
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached house.
 

"Excellent service throughout the sale with regular phone calls regarding the property in clear English that we understood each call & what was happening. Sarah is indeed a lady that I could always go to. She is honest & straight forward a true business lady. I thank you so much for all your help in selling my property."
 
 
 
 
 
 
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