The firm showed a good knowledge of local market conditions
Friendly
9.8/10
The staff are friendly and give clear and helpful information
Helpful
9.6/10
The firm helped in the negotiations between landlord and tenant
Recent Reviews
"
We are very impressed with Mike Neville agents. They always find the right people for our property very quickly, and are always there for advice and help. We had a problem with a water leak on Chris...."
more
"
Very professional service by friendly staff. I feel I can depend on them to look after my interests."
more
"
They are always very professional and send me a review of the situation cvery 6 months."
more
"
I have had dealings with Mike Nevill's for two and a half years.
They always come across as very professional.
I would have no hesitation in recommending their services to my friends.
"
more
About Us
Mike Neville Property Management has been an industry leader in providing outstanding service to both tenants and landlords since 2001 and has acquired and maintained an excellent reputation within the town, local businesses and relocation agents.
Mike Neville Property Management are a multi-purpose agency dealing with all types of tenancies such as student, private, company, commercial and long term; Mike Neville Property Management has been able to gain unmatchable experience and knowledge of the market.
We are proud to admit to a low turnover of staff and a team of experienced senior management who have worked at the company for many years, ensuring continuity.
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Landlords: Ombudsman: 92%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing: 80%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account: 91%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme: 92%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Tenants: Ombudsman: 86%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
E 2
efficient 2
Excellent 3
finding 2
friendly 7
helpful 7
highly 3
inspections 2
issues 4
letting 2
manner 2
market 2
Mike 7
Neville 5
polite 2
proactive 2
problem 2
professional 7
property 4
recommend 2
rental 3
service 7
team 2
tenants 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
Yes
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2 Bed-roomed house in Rushden, Northants
"We are very impressed with Mike Neville agents. They always find the right people for our property very quickly, and are always there for advice and help. We had a problem with a water leak on Christmas Eve. They phoned me straight away, and got someone round within an hour who sorted the problem out. Nothing is too much trouble, and we would highly recommend them, as we have done several times before."
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
Modern three bedroom end of terrace house.
"We have used Mike Neville in finding our current rented property and our previous rented flat. We have always found the staff very friendly, helpful and knowledgeable."
Team: Emma Gardener, Demi Barlow, Elaine Reed
Business Reply:
Dear Miss C
Thank you for taking the time to complete the survey.
We are pleased that you are happy with our services.
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
No
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
They manage 3 separate, one purpose built bedroom flats for me in NN10. (Rushden) Each on a similar rental.
"For the past 12 years, Mike Neville E.A.have managed various property issues for me with these flats. (At one point I did own 5 in total), and the Staff have always been very polite and I consider efficient in their management throughout."
Business Reply:
Dear Mr N
Thank you for taking the time to complete the survey.
We are pleased that you are happy with our services.
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Marketing
Yes
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2007 built 3 bedroom end of terrace house with separate garage within a residential development
"Mike Neville's Lettings team have always acted professionally and with excellent knowledge. As I live abroad I have been able to leave any issues to the team to resolve, and with poor health last year the house letting has been stress free. Staff are friendly and proactive in finding tenants, with reports back to me when quarterly inspections have taken place. All rental payments have been credited to my account promptly, with full financial statements emailed as soon as moneys transferred. Last year the only problem was time taken to get quotes for minor work to be done, but additional staff recruited should now have overcome that. My only suggestion would be that for my own information I am emailed regarding basic information as soon as any problems occur, however I appreciate that other landlords would not want that for themselves, and this is only a personal preference."
Team: Emma, Amy, Helen
Business Reply:
Dear Mrs B
Thank you for taking the time to complete the client survey.
We appreciate your comments and these will be taken on board.
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
3 bedroom house, semidetached, 2 car driveway, situated south side of Rushden cul de sac.
"We are extremely happy with Mike Neville, sold our apartment within 2 days of it being on the market. Then once it completed and they helped us find the perfect rental home for my family. Couldn't of asked for better service. Thank you"
Team: Demi Barlow, James Cole
Business Reply:
Dear Alison
Thank you for taking the time to complete the client survey.
We appreciate your kind comments and we are pleased that you were happy with the service we provided you with.
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
One bedroom ground floor apartment situated in Rushden, Northants.
"Had a very relaxing experience with my rental through Mike Neville, the team were very helpful and kept me updated throughout the entire process. They were always on hand if any issues needed to be rectified and we're very efficient. All calls, inspections and queries were dealt with in a professional manner and I never felt as though my issues or queries were being ignored. Highly recommended to all tenants as the rental process through Mike Neville is very professional with a friendly service."
Team: Emma Gardener
Business Reply:
Dear Miss B
Thank you for taking the time to complete the client survey.
We are pleased to know you were happy with the service we provided.
