Simpson Sarvent - Sales

17 Crookes, Crookes
Sheffield
South Yorkshire
S10 1UA

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Simpson Sarvent - Sales 9.9/100
14 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 14 reviews since 2014
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times
 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" First time used Simpson Sarvent I was impressed by them keeping in contact on a regular basis and trying to get things sorted quickly when our buyers, buyers had a problem on the last day. The kept ...."   more
 
" Having used main stream estate agents in the past with all the veneer but no service we were fed up of paying high fees for pitiful service. We saw Simpson Sarvant advertised locally and thought they ...."   more
 
" Very pleased, excellent."   more
 
" Simpson Sarvent have been excellent throughout our sale which became quite protracted due to the chain involved. All e-mails and calls were returned in the same working day and it was clear that a rea...."   more
 
About Us

Simpson Sarvent is your truly independent local estate agent.

After over 20 years working within the established larger estate agents, we realised there was a real gap in the market for a knowledgeable, efficient and more personal service. So in early 2013 we launched our boutique estate agency to meet this demand.

Rather than allocate clients and their properties to junior members of staff, we as Directors oversee every sale ourselves from instruction through to completion, giving you confidence that your property is in safe, experienced and qualified hands.

With no gimmicks, just good old fashioned, yet forward thinking and transparent estate agency, Simpson Sarvent care about your move and achieving the best price for your property whilst guiding you through the process as smoothly as possible.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Brilliant 3
buyer 3
contact 3
dealings 2
efficiently 2
emails 2
estate 2
excellent 2
expected 2
experience 3
friendly 5
future 2
Having 2
helpful 2
Iain 3
impressed 2
informed 2
negotiation 2
offers 2
pleased 2
professional 4
property 2
purchase 3
quick 2
quickly 4
recommend 5
sale 4
Sarvent 7
service 6
Sheffield 2
Simpson 8
thank 2
thoroughly 3
updated 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Nov 2014
Recommended by customer in Linc
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed semi Sheffield 6

"First time used Simpson Sarvent I was impressed by them keeping in contact on a regular basis and trying to get things sorted quickly when our buyers, buyers had a problem on the last day.
The kept us informed throughout and were friendly and helpfull at all times
We would be happy to recomend them.

"
 
 
Team:
Ian and his wife
 
 
 

Review 12 Sep 2014
Recommended by customer in S10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi Detached house. 3 Bedrooms built 1936. Crosspool.

"Having used main stream estate agents in the past with all the veneer but no service we were fed up of paying high fees for pitiful service. We saw Simpson Sarvant advertised locally and thought they sounded pretty good. We were not disappointed. What a refreshing change!We had a service second to none it was as though we were their only clients.As we were over eighty miles away when the house was being sold we needed somebody we could rely on, we were constantly updated on the offers and progress being made. A faultless service in another dimension to other mainstream estate agents. Brilliant!"
 
 
Team:
Iain and Zoey
 
 
 

Review 20 May 2014
Recommended by customer in S6 5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Walkley, Sheffield, Terrace.

"Very pleased, excellent."
 
 
Team:
Zoey and Iain
 
 
 

Review 20 May 2014
Recommended by customer in N/A
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed Mid Terrace, Walkley, S6

"Simpson Sarvent have been excellent throughout our sale which became quite protracted due to the chain involved. All e-mails and calls were returned in the same working day and it was clear that a real effort was being made to obtain information from relative parties and keep us updated. We will be recommending them to family and friends in the future."
 
 
Team:
Zoey & Iain
 
 
 

Review 8 May 2014
Recommended by customer in S6 5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace, walkley

"I have been so pleased with the service provided by Simpson Sarvent and would thoroughly recommend them to anyone! I will be using them in future although I am so pleased with my purchase I hope I won't be needing them for a while!
They responded very quickly to any queries or questions I had and addressed all concerns as a buyer."
 
 
Team:
Zoey
 
 
 

Review 6 May 2014
Recommended by customer in PR7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed, Mid Terrace, Walkley, Sheffield

"We chose to contact Simpson Sarvent after a reference from a friend. Zoey and Ian were friendly and professional throughout the sale of our property which processed without any problems, with which we were delighted due to our short timescale.
All correspondence was dealt with quickly and efficiently, allowing simple and seamless negotiation and discussion between us and the buyer.

We would have no hesitation in using them again and strongly recommend their service to anyone moving house in the Sheffield area."
 
 
Team:
Zoey Simpson, Ian Sarvent
 
 
 

Review 4 Apr 2014
Recommended by customer in S6 1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terrace - Hillsborough

"This was my first experience using Simpson Sarvent and can happily say it was a pleasurable experience."
 
 
Team:
Zoey
 
 
 

Review 16 Mar 2014
Recommended by customer in S105
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930s semi detached. Sheffield

"Zoey and Iain were incredibly conscientious and committed to our sale. They went above and beyond what we would have expected of them, were always contactable and quick to reply and gave useful advice. They are exceptional value for money."
 
 
 
 

Review 15 Mar 2014
Recommended by customer in S17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi - Dore

"Extremely professional and friendly experience with Simpson Sarvent. Always quick to respond to emails and easy to contact. Very helpful, I couldn't criticise in anyway what so ever! Brilliant!"
 
 
Team:
Zoe and Ian
 
 
 

Review 4 Mar 2014
Recommended by customer in S10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in landscaped residential development in the S10 area of Sheffield.

"The company, Zoey and Iain run were never anything less than helpful, friendly, considerate and professional in all their dealings with me during a fairly lengthy purchase period due to my personal circumstances.

It was a pleasant change after dealing with estate agents over a number years for both sales and purchases to feel that my custom actually mattered, unfortunately this hasn't been my experience with a number of the established larger agents in Sheffield.

I was kept well informed and advised regarding the offers made during the negotiation process and felt at all times that everything was transparent and above board, as I have stated this has not my overriding experience with other agents.

After completion I can thoroughly recommend Simpsonsarvent for the efficient, professional, friendly and caring service that I received as a client, thank you.

"
 
 
Team:
Zoey & Iain
 
 
 

Review 4 Mar 2014
Recommended by customer in S10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace four bedroom house close to City centre

"Excellant service. I felt that they knew who I was and about the property whenever I spoke to them. I would recommend and use again."
 
 
Team:
Zoey
 
 
 

Review 4 Mar 2014
Recommended by customer in S5 0
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed townhouse

"I was satisfied and would use them again, although they may need to find a new photographer"
 
 
Team:
Zoey
 
 
   Business Reply:
Dear Mr G,
Thank you for your feedback. I was surprised to read your comment about the photographer, as you never mentioned you had any issues at the time, as of course we would have sought to rectify them for you immediately. The photographer used is actually employed by all the leading estate agents in Sheffield and has over 25 years experience of photographing all manner of properties from studio apartments to stately homes. However, I am pleased to say that whatever your reservations were, they didn't affect your house sale, because as you know as we achieved a sale, securing the asking price, within 3 weeks of marketing your property.
Kind regards
Zoey Simpson.
 

Review 3 Mar 2014
Recommended by customer in S6 2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1920s Semi Detached House, Sheffield

"I have never used Simpson Sarvent before, but I would certainly use them again. Their approach to business strikes the perfect balance of professional and friendly, and I have been thoroughly impressed with their customer service and knowledge throughout my dealings with them.

Having used Simpson Sarvent for my sale and my purchase, I have experienced their work as a buyer and a seller. On both sides, they have been exemplary, finding a buyer for me when other agents had failed and pushing through a purchase quickly and efficiently. I would recommend them without hesitation to anyone buying or selling in the area and beyond. A massive thank you to Zoey, Amy and Iain - you've been brilliant!"
 
 
Team:
Zoey, Amy and Iain
 
 
 

Review 3 Mar 2014
Recommended by customer in TN15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
terraced house

"Zoey worked over and above what I could have ever expected - she is a delight"
 
 
Team:
Zoey
 
 
 
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