Karen Potter The Estate Agent - Sales

5 Hill Street
Southport
Merseyside
PR9 0NW

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Karen Potter The Estate Agent - Sales 9.9/100
14 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 14 reviews since 2013
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Agents kept me informed of developments & communication – until solicitors became involved. It was explained to me that communication would now be initiated by solicitors."   more
 
" Very helpful. Responded to our particular needs. Kept fully informed at all times. Always had time for a chat & all staff showed interest in the house."   more
 
" I was searching for a buy to let property and this agent was the most professional and courteous throughout the process. (However, I was a little disappointed given that this was made very clear that ...."   more
 
" Professional, friendly, communicate, honest, offered good advice, did exactly what they said they would do, kept you in the loop all the time. I really felt they were working for me. Very impressed."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 89%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 89%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 80%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Consistent 3
couldn’t 2
definitely 2
excellent 5
friendly 2
good 2
helpful 5
impressed 2
informed 3
interest 2
Karen 3
knowledge 2
Potter 2
professional 7
property 4
recommend 3
service 6
team 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Apr 2013
Recommended by customer in PR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed thatched cottage.
 

"Agents kept me informed of developments & communication – until solicitors became involved. It was explained to me that communication would now be initiated by solicitors."
 
 
 
 
 
 

Review 2 Apr 2013
Recommended by customer in PR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom family house in need of renovation but structurally sound. Large garden & brick built garage. Hisketh Park, Southport.
 

"Very helpful. Responded to our particular needs. Kept fully informed at all times. Always had time for a chat & all staff showed interest in the house."
 
 
 
 
 
 

Review 1 Apr 2013
Recommended by customer in PR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 x bed Victorian semi in Southport. (In need of considerable repairs).
 

"I was searching for a buy to let property and this agent was the most professional and courteous throughout the process. (However, I was a little disappointed given that this was made very clear that they wrote to me my that address instead of my home address. The letter was lost amongst building debris and junk mail!)."
 
 
 
 
 
 

Review 28 Mar 2013
Recommended by customer in PR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd floor, 2 bedroom retirement flat close to shops, cafes and station.
 

"Professional, friendly, communicate, honest, offered good advice, did exactly what they said they would do, kept you in the loop all the time. I really felt they were working for me. Very impressed."
 
 
 
 
 
 

Review 27 Mar 2013
Recommended by customer in PR9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cottage with thatched roof in Marshside, Southport.
 

"Consistent and thorough approach. staff knowledge reliable and helpful. excellent service."
 
 
 
 
 
 

Review 27 Mar 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd floor flat in a managed block.
 

"The property was on the market for some time. I was kept informed of every point of interest & when there was no interest I received a regular call anyway. I considered the service to be professional, helpful & consistent."
 
 
 
 
 
 

Review 27 Mar 2013
Recommended by customer in PR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 3 bedroom, kitchen lounge extended to real fully modernized in Ainsoale Southport.
 

"The service was excellent and would recommend them to anyone."
 
 
 
 
 
 

Review 23 Mar 2013
Recommended by customer in PR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
It’s a bungalow which was excellently maintained. Excelled location close to all amenities and only a walk to the beach.
 

"Excellent service. I was kept up to date on the proceeds of the sale. Any problems that aroused was dealt with immediately. I would definitely recommend them and I certainly use them again. I personally would like to thank Karen Potter, Lisa and Kim who I dealt with through the purchase they couldn’t do enough to help."
 
 
 
 
 
 

Review 23 Mar 2013
Recommended by customer in PR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached bungalow in residential area. 2 bedrooms.
 

"Valuation of property assistance with clearance of contents, provision of EPC and drain down of central heating. Negotiations with several potential purchasers."
 
 
 
 
 
 

Review 23 Mar 2013
Recommended by customer in PR8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian detached villa residential district of seaside town. Period features original.
 

"Professional, friendly, competent and efficient impressed by knowledge and understanding of market. Excellent office team and provide consistent professional back up to Karen."
 
 
 
 
 
 

Review 22 Mar 2013
Recommended by customer in PR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Shared ownership apartment (2nd floor). Birkdale Southport.
 

"Karen & her team are second to none, they gave us excellent service very professional and nothing was too much trouble. Would definitely use Karen Potter Estate Agents."
 
 
 
 
 
 

Review 22 Mar 2013
Recommended by customer in PR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Five bedroom detached property build about 1900. Located at the shore side of Birkdale, Southport.
 

"Very professional, extremely helpful and gave good feedback. Always got back to you quickly if there were any questions. All the members of the team were very good and couldn’t do enough for you without seeming pushy. Would recommend to other sellers or buyers."
 
 
 
 
 
 

Review 21 Mar 2013
Recommended by customer in PR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd floor apartment in a very good area of Birkdale.
 

"Very pleased with all aspects of service kept up to date at all stages. Would happily use them again without hesitation."
 
 
 
 
 
 

Review 20 Mar 2013
Recommended by customer in PR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached in Church down in need of full refurbishment.
 

"Staff were very helpful easy to talk to. Wished we had sold our property with them. They made the whole experience almost a pleasure."
 
 
 
 
 
 
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