The firm showed a good knowledge of local market conditions
Friendly
9.9/10
The staff are friendly and give clear and helpful information
Helpful
9.9/10
The firm helped in the negotiations between buyer and seller
Recent Reviews
"
I can honestly say, that my whole experience with Phoenix Estate agents, was the best I have ever come across, especially talking and meeting with Chloe Abbot, she was so very friendly, polite and ver...."
more
"
Absolutely brilliant as always. This is the second house they have sold for me. The first sale was very hard, there were lots of issues and i had been newly widowed and Jamie was brilliant, she went w...."
more
"
Very professional without pressure, friendly, polite, nothing too much trouble, made you feel special, can not praise or thank them enough for the help and effort they put into helping me with the sa...."
more
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services: 95%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Buyers: Ombudsman: 90%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
Absolutely 23
advice 18
Becky 43
best 31
buying 41
Chloe 87
contact 30
definitely 36
Estate 136
excellent 46
experience 38
extremely 43
finish 40
friendly 120
good 44
great 38
happy 37
help 38
helpful 153
highly 77
informed 77
Jaimie 95
Jamie 66
knowledgeable 29
market 40
Phoenix 178
polite 32
process 93
professional 142
property 117
purchase 46
questions 37
really 34
received 27
recommend 143
recommended 30
regular 28
sale 84
sell 51
selling 62
service 119
sold 38
solicitors 29
team 45
thank 72
thanks 30
trouble 30
updated 34
updates 52
weekly 33
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Bungalow. Sutton Bridge
"I can honestly say, that my whole experience with Phoenix Estate agents, was the best I have ever come across, especially talking and meeting with Chloe Abbot, she was so very friendly, polite and very very good at her job, so professional in the way she handle everything from day one, to completion date! Would definitely recommend Phoenix estate agents, and definitely Mrs Chloe Abbot, and all the staff there to all my friends and family. Very good company to deal with."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
3 Bed semi with parking and attached garage and garden.within walking distance of shops and park.
"Absolutely brilliant as always. This is the second house they have sold for me. The first sale was very hard, there were lots of issues and i had been newly widowed and Jamie was brilliant, she went way above and beyond settling things between the buyer and myself.
The second sale has just completed and had a problem due to Barclays bank having a computer breakdown. I was kept fully informed all the way. Chloe and Jamie work really well as a tag team and are so over everything.That house was one i rented out.
I have already listed my own home a couple of weeks ago as I am moving out of area.You can see I am extremely happy with their professionalism and recommend them to anyone. "
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Customer Review
Bungalow Sutton Bridge,
"Very professional without pressure, friendly, polite, nothing too much trouble, made you feel special, can not praise or thank them enough for the help and effort they put into helping me with the sale, this is the second time I have used this estate agent in the last 10 years, and would highly recommend them to everyone. Well done x"
"Purchase of property proved more problematic than expected. But Chloe always dealt with the issues with a speedy response. Also keeping us informed of any updates."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
Refurbished 2 bedroom semi-detached house with garage in Long Sutton.
"What a great service, my brother and I are incredibly grateful to Chloe and Jaimie at Pheonix for their unwavering support throughout the sale of our late mum's home. From our very first phone call, they streamlined the marketing process.
Despite going with multiple agents, Phoenix managed to market the property a week ahead of another agent who had been contacted earlier. Since we don’t live in the area, Chloe and Jaimie took care of posting all necessary documentation without any delays. The first viewing occurred within the first week, leading to an offer that we accepted.
Initially, we received weekly updates, which transitioned to almost daily communication as we neared completion. Both Chloe and Jaimie went above and beyond to ensure everything stayed on track, even chasing down our buyers' buyers' solicitor and mortgage broker. Their professionalism and courtesy were evident, especially when others in the chain were less so. Their experience and commitment truly shone through, and thanks to them, we made it to the finish line.
We cannot thank them enough. They are an exceptional team, and we’re so pleased to have had them on our side. "
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
Detached 3 bedroom kitchen diner driveway garden 2 bathrooms.
Down cul de sac
"Jaimie and Chloe have gone above and beyond for me. They have been so helpful and caring throughout the whole process. I really appreciate all they have done for me."
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Purchase of 14A Garnsgate Road Long Sutton
"Jaimie and Chloe have been absolutely amazing throughout the whole process of purchasing my property through them (not selling). Jaimie has been both tenacious and professional in terms of chasing solicitors in the chain, and my own estate agent (for the sale of my house). Jaimie has kept in close contact with me all the time and been incredibly supportive throughout the whole stressful process. She has been constantly on the case, answering any queries I have had, and keeping me in the loop. Nothing has been too much trouble for her. Quite honestly, if I'm ever in the position of selling my home again, I would go straight to Phoenix Estate Agents. Jaimie and Chloe have kept me sane throughout and are both always thoroughly professional but also kind and supportive. Thank you both so much."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Buyers: Ombudsman
Yes
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
7 bedroom detached house
"Brilliant service from both the ladies at Phoenix. They sold our house, and we're the agents for our purchase as well. Professional, helpful, kind and generally lovely at all tunes. Highly recommended."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
2 bed detached bungalow in Sutton Bridge Lincs
"Exemplary, professional, helpful From start to finish Chloe has been excellent Monthly calls to update me on the market then weekly calls to keep me updated on what is happening once an offer has been received and accepted Chloe has restored my faith in estate agents, has been on top of the situation at all times and been delightful to talk to This was a probate sale and they have supplied me with local trades to help with anything I needed to maintain the property which has been helpful as I do not live or know the area Cannot praise them enough and would definitely recommend them"
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
2 bedroom bungalow, Spalding
"Phoenix Estate Agents in Sutton Bridge did an exemplary job. They were friendly, professional, extremely knowledgeable and did a fantastic job after we decided to purchase the property. They were more than happy to accommodate showing the property numerous times and communicated both with us, the vendors and solicitors with all issues concerning both the sale of our property and the purchase of the new one. They were informed with all matters with both transactions (sale and purchase) and were helpful in resolving the matters that required communication with the vendors they were representing. It was a great experience dealing with them and I would not hesitate returning should the need ever arise."
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Bungalow
Sutton Bridge
"Always kept me informed about the progress of the what was happening. Made the process a lot easier for me."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Customer Review
It’s a bungalow in the south Holland district
"I can’t praise Jaimie and Chloe enough . From the valuation to the conclusion both of them were professional courteous and friendly and never pushy.i would highly recommend them .Phoenix have two gems working for them ."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Buyers: Ombudsman
Yes
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Bungalow long sutton
"Very quick to market property and kept me informed all the way very friendly went through smoothly highly recommended phenix estate agents"
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
End terrace house. In Sutton bridge
"The best customer experience I have ever had in my life time. Absolutely outstanding customer service. Thank you."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
Four bedroom bungalow in Sutton Bridge
"Excellent from start to finish. Always gave updates in a timely manner. 100% improvement on WHBrown who we used prior to phoenix."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
4 bedroom bungalow in Spalding
"This is an outstanding and professional organisation. I honestly cannot fault the practice and support that we have had from Phoenix Estate Agents and in particular their agent Chloe. Having spent far too many months on the books of another agent with very little movement, it took just a matter of weeks before we not only had viewings but also an offer! Their advice before we marketed was very worthy and in contrast to that of the other agent. It worked! We have been kept informed at least weekly if not daily some weeks about progress with contact received by phone and email. We have now exchanged and expect to complete next week. The whole process with Phoenix was a breeze. Thank you Chloe!"
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
Semi in Sutton bridge belonging to my late step father
"An excellent service provided by Jaimie and Kloe for the selling of my step dads house. They were very understanding of the complex manor of the sale and the fact I live so far away.
I would recommend this estate agent to anyone wanting to sell a property , a first class service , thank you ladies"
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
A detached bungalow in Sutton Bridge
"We were buyers from a different county and lived over 170 miles away from where we were buying and the area was completely new to us. We received a brilliant service from start to finish. Communication was excellent and very prompt. The agents, Jaimie and Chloe, provided really useful information about the area around Sutton Bridge, e.g. other towns, dog walks, GP, shops etc. We were provided with regular weekly updates on the chain we were in (we were second in a chain of five or six) by email and phone calls.
Moving day was very challenging due to the distance and time of travel (heavy delays on M25 and Dartford Tunnel) to our new home. Jaimie kept in touch through-out the day and enabled our moving company to move our belongings in our new home whilst my husband and I were driving separately to our new home.
Without their care and communication the whole buying and moving-in process would have been more stressful."
